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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,125 Reviews

960 Central Ave

Albany, NY

12205

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1,125 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany

March 16, 2017

Experience with Certified Sales Consultant and SaleManager I have been a big Buick owner since 1993. Not liking the 2015 - 2017 Buick LaCrosse, I became interested in the comfortable 2015 - 2017 Chrysler 300 C More

by Joseph DeSorbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Certified Sales Consultant, Mr. David Crist and Used Cars Sales Manager, Mr. Rocco Peluso
March 14, 2017

walk in and notice the place was very clean my sale consultant sauro Iardella was very professional ask him the vehical that I was looking for and took it for ride.Few minutes later we made a de More

by jbegin60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sauro Iardello
February 12, 2017

Great, efficient and straight-forward sales team I knew that I wanted the new Fiat Spider. I saw it on tehdealer's website and worked with Sal Iardello. It was a pleasure; he was very responsive, p More

by Fiat Fun
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sauro Iardello
February 02, 2017

Amazing Experience! Dave Crist was amazing! I have had several terrible car buying experiences in the past and I must say this was the complete opposite. From beginning t More

by Samantha Morris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Crist
January 01, 2017

2016 RAM 2500 Sal Iardella was a great slaesman. He worked to get me everything I asked for. He was helpful and kept me informed as things changed. Eric in Finan More

by dje276
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Cangelosi, Sauro Iardello
Jan 03, 2017 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for submitting a review of your purchase experience at Armory Garage. We greatly appreciate your positive feedback, and would value the opportunity to meet your service needs after the sale. - The Armory Management Team

December 29, 2016

2016 Dodge Journey Sauro Iardello was very welcoming, knowledgeable and went out of his way to find the vehicle I hoped to buy. He made me feel comfortable in answering More

by Noah2013
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Sauro Iardello
Dec 29, 2016 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for submitting a review of your purchase experience at Armory Garage. We greatly appreciate your positive feedback, and would value the opportunity to meet your service needs after the sale. - The Armory Management Team

December 28, 2016

Jeep wrangler -Harry R. I worked with Harry to purchase the vehicle we wanted. The initial viewing, test drive, 2nd visit and negotiation were all easy and professional. I am More

by Ryan.p.ashe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Roselan
Dec 28, 2016 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for submitting a review of your purchase experience at Armory Garage. We greatly appreciate your positive feedback, and would value the opportunity to meet your service needs after the sale. - The Armory Management Team

November 23, 2016

Time to update the review Armory Garage bent over backwards to make things right. A great job of doing so. I recommend this Jeep dealer to anyone looking for a a Jeep. They are More

by John Handrahan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Siegel
November 23, 2016

AMAZING! Been looking around for a while unsure of what to trade my Jeep in for. Rick made my experience amazing and I would recommend anyone to go see him!! H More

by Brynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Napolitano
November 17, 2016

Bad dealship car started to smoke after 20 Day period This dealership is full of xxxx they do not help anyone out I baught a jeep from here 2010 car started to smoke after 20 day period ever since that en More

by Son89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Harpster, Eric Cangelosi, Brian Walts
Nov 23, 2016 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Armory Garage Inc. (Armory) performed repairs to your vehicle in excess of $3,700, under "goodwill" at no charge to you, although not covered by the vehicle’s limited warranty. The diagnosis we performed, indicates that the vehicle had been operated with “warning lights on” (caused by failed components not covered by your limited warranty). The operation of the vehicle with these failed components was determined to have damaged your engine. This was not covered by your extended vehicle service contract due to the failure and subsequent continued operation, as determined not by Armory, but an adjuster from your extended vehicle service contract company. The vehicle was returned to us, approximately 2 weeks and 1,000 miles later with a "check engine light” concern. We diagnosed the vehicle and found it had been operated in a manner that “resulted in mud accumulating on top of the engine”, including parts we had just replaced under “goodwill” on the prior visit. We again performed a "goodwill" repair to correct this. In our professional opinion, had the vehicle not been operated in such a manner to cause mud accumulating on top of the engine, this repair would not have been necessary. On your last visit, your vehicle was diagnosed at “no charge”. This diagnosis found the need for a new catalytic converter. This is not a covered component on your vehicle. We offered as “goodwill” again, to replace your catalytic converter. You declined, stating you wanted to "just return the vehicle and get your money back". This is not something that is possible as you have been operating the vehicle for months and have put several thousand miles on the vehicle. We believe strongly that we have gone above and beyond to assist you, exceeding any limited warranty coverage or obligation. I apologize that you are apparently still not satisfied, but it is certainly not due to Armory not trying. We can find no justification for further assistance involving your vehicle and this concern, including “no charge” repairs previously offered (and declined by you) as “goodwill”.

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