Armory Chrysler Jeep Dodge Ram FIAT of Albany

Vehicle was dropped off Monday evening due to suddenly loud exhaust. Unable to get a hold of service dept or a return call Tuesday. My husband had to go there in person to talk to someone. We were told th loud exhaust. Unable to get a hold of service dept or a return call Tuesday. My husband had to go there in person to talk to someone. We were told there was multiple things wrong with car including something our extended warranty would cover with the cost $1500-2000, rest was out of our pocket at almost $3000. Parts on back order so taken to a different shop for the non warranty work to be told that it was not even the issue and if Armory did fix it was warranty fraud and a way to get paid. All issues fixed in 3 hours at another garage for $1780. Disappointed in Armory and their refusal to answer phones and clearly they misdiagnosed an issue to increase bill More

I was supposed to have a service done to my car including an oil change, they did not do an oil change. The paperwork said that they checked all fluids and checked my wipers. All fluids are low my rear wiper an oil change, they did not do an oil change. The paperwork said that they checked all fluids and checked my wipers. All fluids are low my rear wiper the rubber was hanging out in the tires were over inflated. More

Paul always greets me and provides perfect info regarding my service. Paul has been excellent for years. my service. Paul has been excellent for years. More

I like the dealership, But one of my experiences, all the work was not complete .which made me take time again to get it finished . work was not complete .which made me take time again to get it finished . More

Made an appointment 2 days in advance for oil change and tire rotation still took 2hrs and the 21 point inspection still has not been completed. 25 years At Armory it’s getting real bad tire rotation still took 2hrs and the 21 point inspection still has not been completed. 25 years At Armory it’s getting real bad More

Great communication, nice facilities. Service very timely. I look forward to my next appointment soon and to get alignment taking care of. They have a machine that checks it when drive th Service very timely. I look forward to my next appointment soon and to get alignment taking care of. They have a machine that checks it when drive through for service. More

Top notch! They have always met expectations, friendly and helpful. Waiting area is clean and comfortable! Car is ready in the time frame they give They have always met expectations, friendly and helpful. Waiting area is clean and comfortable! Car is ready in the time frame they give More

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Unable to resolve a starting issue for a 2004 Chrysler Crossfire. Car was purchased there. Crossfire. Car was purchased there. More

The dealership over all has been satisfactory in regard to any and all repairs or updates for my Jeep. to any and all repairs or updates for my Jeep. More