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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,127 Reviews

960 Central Ave

Albany, NY

12205

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1,127 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany

November 09, 2024

Good service, very happy with advisor Paul Cassala. He always does everything he can to help. More

by resand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Cassala service advisor
Nov 11, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for the kind words! We’re pleased to hear Paul provided such helpful service. He’s truly dedicated to making sure our customers have the best experience. If there’s anything else you need, don’t hesitate to reach out to Paul and the Armory CDJR of Albany team!

November 08, 2024

Welcoming friendly staff that went out of their way to help get the best deal possible More

by Jroullier3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Backlund , Evan Yedynak , Matt from Finance
Nov 11, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for sharing this wonderful feedback! We’re so happy to hear that our team made you feel welcome and went the extra mile to find you the best deal. If there’s anything more we can do for you, don’t hesitate to reach out or stop by Armory CDJR of Albany anytime. We look forward to seeing you again! 😊

November 08, 2024

Trying to charge us for the trunk not working when we just bought the car and been trying to Reach service and they don’t call you back . They should fix the trunk since we haven’t even Had the car a More

by LYNNECOUTANT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
None
Nov 12, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello Lynne, I'm sorry to hear about the issues with your trunk. We certainly want to ensure that any problems are addressed promptly, especially so soon after purchase. At your convenience, please reach out to me directly at craigcolangelo@armoryauto.com, so I can resolve this matter for you. Thank you, Craig Colangelo Service Manager

November 08, 2024

I use to love using Armory for all my service needs for my Jeep, recently the service department has gone down hill tremendously. I have been trying to speak to someone on the phone there for 3 weeks and c More

by jalink12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerome Rucker
Nov 12, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, It's disappointing to hear about your recent experience with our service department. We value all of our loyal customers and apologize for any communication issues you've encountered. Please reach out directly so we can address this matter promptly and work towards regaining your trust. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

November 07, 2024

We tried for 4 weeks to get an appointment. We continued to call and never received a call back. The More

by KATIERENEE0908
Service Communication
Recommend Dealer
No
Employees Worked With
Never got to speak to someone. We were supposed to receive a call from a service manager and never did.
Nov 08, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, I'm truly sorry to hear about the frustration you experienced trying to schedule an appointment. This isn’t the level of communication we aim to provide, and I apologize for the inconvenience caused by the delay in response. If there’s anything I can do now or if you need further assistance, don’t hesitate to reach out to my direct email listed below. I would be happy to assist you personally. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

November 07, 2024

I’ve always had excellent service with Armory Garage. I would recommend to others. Thank you More

by EERICKSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolyn Hendrickson
Nov 08, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you so much for your kind words! We're glad to hear you've consistently had excellent service at Armory CDJR of Albany. We truly appreciate your recommendation and look forward to continuing to serve you! If you ever need anything, don't hesitate to reach out. 😊

November 07, 2024

The car was a good fit for me and I looked forward to trouble free driving for a while however the used car failed going up a hill in Vt in the mountains. While AAA customer service was problematic, when More

by KJONES80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Miller , Billy Comtois
Nov 08, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for sharing your experience with Armory Chrysler Dodge Jeep Ram Fiat of Albany. We're glad to hear that our team was able to resolve the issue and cover all costs under warranty, but we apologize for any communication challenges you faced. Your feedback is invaluable, and we'll work on improving our customer communication moving forward. Safe travels ahead!

November 06, 2024

It was a pleasure doing business with such a wonderful staff who helped me purchase my new vehicle. More

by BRITE1967
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Walts
Nov 07, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for your positive review. We're so glad our team made your car-buying experience a pleasure. Congratulations on your new vehicle, and welcome to the Armory CDJR of Albany family! Enjoy every mile, and let us know if there’s anything else we can do for you! 😊🚗💙

November 06, 2024

2.5 hours for oil change and inspection with an appointment.. I can drive thrue other places in 30 minutes More

by KATHY46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Girl who checked me out was good
Nov 08, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hi Kathy, I apologize for the long wait during your appointment. We aim to provide efficient service and it's clear we fell short this time. Please feel free to reach out if you'd like to discuss further or have any other concerns. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

November 06, 2024

Great experience buying a car. Billy was great. No pressure. Very patient and informative. Great help getting the Jeep that every other dealership said was not possible to get. I h More

by HANNIBAL8494
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Comtois
Nov 07, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you so much for sharing your experience! We’re so happy to hear that Billy made the car-buying process easy, stress-free, and enjoyable for you. It's great to know he was able to help you get the Jeep you wanted, especially when others said it wasn’t possible! 😊 Enjoy every adventure in your new Jeep, and we’re always here at Armory CDJR of Albany if you need anything. Thanks again for the kind words!

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