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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,122 Reviews

960 Central Ave

Albany, NY

12205

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1,122 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany

November 11, 2024

Never returned calls. Didn’t have me on the schedule for the time given to me in person. Didn’t have the parts. More

by SEVNROSES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerome Rucker
Nov 12, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, It's disappointing to hear about the communication and scheduling issues you experienced. Please reach out to me directly so we can address these concerns and work towards a resolution together. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

November 11, 2024

Very pleased with our purchase. Our salesman Jerome Rucker was extremely helpful in getting us the vehicle we most wanted at a great price! This is our 2nd vehicle purchase with thi More

by JC1LG2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Mackay, Jerome Rucker
Nov 12, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for choosing Armory CDJR of Albany once again and congrats on your new ride! We're pleased to know that Jerome provided excellent assistance in finding the perfect vehicle for you. We look forward to serving you again in the future!

November 11, 2024

My vehicle was the first appt of the day. But was not even looked at until late afternoon. I get out of work at 4:30 and had to wait 1 1/2 hours for my truck. I had first appt for this reason More

by Dbarcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy Comtois
Nov 13, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, I apologize for the delay you experienced despite having the first appointment of the day. We strive to provide timely service, and it's disappointing to hear that we fell short in this instance. Please feel free to reach out if you'd like me to personally look into this further or discuss any other concerns you may have. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

November 11, 2024

Unprofessional went for an oil change, and they didn’t even do it my car was there all day More

by KERRY12379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was the service department
Nov 12, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello Kerry, I'm very sorry to hear about your experience and inconvenience this caused. This is certainly not the level of service we aim to provide. If you're open to it, please reach out to me directly so I can make things right and ensure your next visit is a positive one. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

November 10, 2024

Billy was great to work with. This is my first Hybrid Jeep, and Billy explained everything to me in great detail. This is my 2nd Jeep through Armory and Billy has been my sales r More

by JFILKIN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Hardin and Erica Bridges
Nov 11, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We appreicate you taking the time to leave us positive feedback. We love hearing that Billy provided you with such a detailed and helpful experience. Thank you for your continued trust in Armory CDJR of Albany for your second Jeep purchase! Enjoy the new ride!

November 10, 2024

Service managers, since I bought my Jeep and have been bringing there for service, have been excellent with one exception, but even then the end result was satisfactory. I have owned the Jeep since 2020 a More

by SHERMTANKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Crist, Lisa Stewart
Nov 11, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for your continued trust in Armory Chrysler Dodge Jeep Ram Fiat of Albany! We're glad to hear that our service managers have mostly met your expectations and appreciate your loyalty. We look forward to serving you and keeping your Jeep running smoothly for years to come!

November 09, 2024

Good service, very happy with advisor Paul Cassala. He always does everything he can to help. More

by resand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Cassala service advisor
Nov 11, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for the kind words! We’re pleased to hear Paul provided such helpful service. He’s truly dedicated to making sure our customers have the best experience. If there’s anything else you need, don’t hesitate to reach out to Paul and the Armory CDJR of Albany team!

November 08, 2024

Welcoming friendly staff that went out of their way to help get the best deal possible More

by Jroullier3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Backlund , Evan Yedynak , Matt from Finance
Nov 11, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for sharing this wonderful feedback! We’re so happy to hear that our team made you feel welcome and went the extra mile to find you the best deal. If there’s anything more we can do for you, don’t hesitate to reach out or stop by Armory CDJR of Albany anytime. We look forward to seeing you again! 😊

November 08, 2024

Trying to charge us for the trunk not working when we just bought the car and been trying to Reach service and they don’t call you back . They should fix the trunk since we haven’t even Had the car a More

by LYNNECOUTANT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
None
Nov 12, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello Lynne, I'm sorry to hear about the issues with your trunk. We certainly want to ensure that any problems are addressed promptly, especially so soon after purchase. At your convenience, please reach out to me directly at craigcolangelo@armoryauto.com, so I can resolve this matter for you. Thank you, Craig Colangelo Service Manager

November 08, 2024

I use to love using Armory for all my service needs for my Jeep, recently the service department has gone down hill tremendously. I have been trying to speak to someone on the phone there for 3 weeks and c More

by jalink12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerome Rucker
Nov 12, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, It's disappointing to hear about your recent experience with our service department. We value all of our loyal customers and apologize for any communication issues you've encountered. Please reach out directly so we can address this matter promptly and work towards regaining your trust. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

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