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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,125 Reviews
Call Dealership (518) 704-6897

960 Central Ave

Albany, NY

12205

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1,125 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany

April 25, 2024

Good service did not have a long wait either it was great would go again More

by hunterdemers4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Apr 26, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you, Hunter! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany. Best Regards, Armory Customer Relations Team

April 25, 2024

It was my first time taking my new lease car for an oil change. They forgot to reset the oil change that I just had. I called them to walk we thru it & still isn’t done. I live too far away to come back More

by SRINEHART232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
Report | Print
Apr 26, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Armory Customer Relations Team

April 25, 2024

Great crew of professionals working here, and most have a long tenure with Armory. They are very attentive and care about your vehicle and experience. They also are priced fairly. I recommend this service More

by gregory.demarco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul, Marlon, AJ
Report | Print
Apr 26, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Gregory, it has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany; we look forward to having you as a valued customer for many years! Best Regards, Armory Customer Relations Team

April 25, 2024

I’ve had my ups and downs with armory as a whole but Brian has always worked with me to get things done promptly and fairly. More

by TOMREAY821
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Walts
Report | Print
Apr 26, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Brian! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Armory Customer Relations Team

April 25, 2024

Overall they have nice people but the service and amount of times you have to go for the same unresolved issues and pay diagnostic fees are horrible More

by ALICIADRIVERA18
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa customer service
Report | Print
Apr 29, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We're sorry to hear about your experience and would love to discuss it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Armory Customer Relations Team

April 24, 2024

Armory Garage has met my sales and service needs for years. All sales and service representatives are professional and efficient. More

by MPATWAGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Comtois, Carolyn Hendrickson, Dave Crist
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Apr 24, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Armory Customer Relations Team

April 24, 2024

Very timely service and very professional. All of my service needs was met. I am pleased More

by rvsateam4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Apr 24, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Armory Customer Relations Team

April 24, 2024

Friendly and prompt, performed all services requested. Even solved a questionable front end noise that had been worrying me. More

by THROWBACKPAUL21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlone Hardie
Report | Print
Apr 24, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany! Best Regards, Armory Customer Relations Team

April 24, 2024

be sure to get a price quote on any service before you bring your vehicle here. it seems they have a bad habit of performing services without first giving the customer quotes and options More

by never again
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Paul - service advisor
Report | Print
Apr 27, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Armory Customer Relations Team

April 24, 2024

No one answers the phone in service dept. Thus us a new problem. Rarely check messages n return calls, even if they do when you call back once again no one answers. Bought new Jeep n rear bum More

by CAMIEBOO17
Recommend Dealer
No
Employees Worked With
Whomever is supposed to answer phones in service dept.
Report | Print
Apr 27, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for providing this feedback, and we apologize for the lack of communication. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Armory Customer Relations Team

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