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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,122 Reviews
Call Dealership (518) 704-6897

960 Central Ave

Albany, NY

12205

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1,122 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany

April 25, 2024

I’ve had my ups and downs with armory as a whole but Brian has always worked with me to get things done promptly and fairly. More

by TOMREAY821
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Walts
Report | Print
Apr 26, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Brian! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Armory Customer Relations Team

April 25, 2024

Overall they have nice people but the service and amount of times you have to go for the same unresolved issues and pay diagnostic fees are horrible More

by ALICIADRIVERA18
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa customer service
Report | Print
Apr 29, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We're sorry to hear about your experience and would love to discuss it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Armory Customer Relations Team

April 24, 2024

be sure to get a price quote on any service before you bring your vehicle here. it seems they have a bad habit of performing services without first giving the customer quotes and options More

by never again
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Paul - service advisor
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Apr 27, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Armory Customer Relations Team

April 24, 2024

No one answers the phone in service dept. Thus us a new problem. Rarely check messages n return calls, even if they do when you call back once again no one answers. Bought new Jeep n rear bum More

by CAMIEBOO17
Recommend Dealer
No
Employees Worked With
Whomever is supposed to answer phones in service dept.
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Apr 27, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for providing this feedback, and we apologize for the lack of communication. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Armory Customer Relations Team

April 24, 2024

Armory Garage has met my sales and service needs for years. All sales and service representatives are professional and efficient. More

by MPATWAGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Comtois, Carolyn Hendrickson, Dave Crist
Report | Print
Apr 24, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Armory Customer Relations Team

April 24, 2024

Very timely service and very professional. All of my service needs was met. I am pleased More

by rvsateam4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Apr 24, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Armory Customer Relations Team

April 24, 2024

Friendly and prompt, performed all services requested. Even solved a questionable front end noise that had been worrying me. More

by THROWBACKPAUL21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlone Hardie
Report | Print
Apr 24, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany! Best Regards, Armory Customer Relations Team

April 23, 2024

Outstanding Paul Casella in service dept best of the best Billy in sales now is buying vehicles outstanding been doing business with armory many yrs More

by bigboba11968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Casella , Billy Comtois
Report | Print
Apr 23, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Paul and Billy delivered such a great experience! Best Regards, Armory Customer Relations Team

April 22, 2024

They were great, very professional very courteous. Enjoyed my time.there Thanks for the service. More

by Stephenlkjk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Stewart
Report | Print
Apr 22, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Stephen, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Regards, Armory Customer Relations Team

April 19, 2024

Matt was fantastic made the whole process easy and painless. They were able to facilitate all the DMV things as well. More

by kimberly.garcelon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
Apr 19, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you, Kimberly, for sharing about your experience with Armory Chrysler Jeep Dodge Ram FIAT of Albany. We appreciate your business and hope to see you again soon! Best Regards, Armory Customer Relations Team

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