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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,122 Reviews

960 Central Ave

Albany, NY

12205

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1,122 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany

September 23, 2024

The advisor kept me updated throughout the entire process and was able to get my car in for service quickly More

by KRISSIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mackay, Jerome Rucker, Billy Comtois, Carolyn Hendrickson, Brian Walts, Dave Crist, Lisa Stewart
Sep 24, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for the review, Krissie! We're glad our advisor kept you informed and got your car serviced quickly. If you need anything further down the road, feel free to give us a shout at Armory CDJR of Albany.

September 23, 2024

The Service was great and smooth as always. The wait period was great as well. More

by EARINGL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
Sep 24, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

That's wonderful to hear! Smooth service and not having to wait long is a great bonus! If you need anything further down the road, please feel free to reach out to us at Armory CDJR of Albany!

September 23, 2024

In all the years. I have owned a jeep armory garage has always been my go to guys for service and technical questions , we will be going to armory for service very soo More

by Wacdmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon, Paul, and Jennifer also Nick.
Sep 24, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for leaving Armory CDJR of Albany a review and sharing kind words about Marion, Paul, Jennifer, and the team. We're proud to have them on our team and glad they provided you with a memorable experience. If you need anything else, you know where to find us!

September 22, 2024

The at Armory continue to be considerate and professional. This time I had to pop by for the battery light at 4 in the afternoon. The manager on duty got the vehicle checked out and wanred More

by bk113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Paul
Sep 23, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for sharing your experience! We're glad our team at Armory Chrysler Dodge Jeep Ram Fiat of Albany could assist you promptly and get your Commander back on the road. We appreciate your patience and support, and look forward to serving you again!

September 22, 2024

2 hours for an oil change that was scheduled 3 weeks in advance. Sipped, consideration for the customer, forgotten years ago More

by WESTERLO3901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Sep 23, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello Wester, I apologize for the long wait time during your scheduled oil change. This is not the level of service we aim to provide, and I appreciate you bringing this to my attention. Please reach out so we can address any further concerns directly. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

September 21, 2024

Jerome was very nice and helpful in getting me my very nice vehicle. I'm very happy More

by bad2bone84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerome Rucker, Lisa Stewart
Sep 22, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jerome met your expectations. Thank you again for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Armory Customer Relations Team

September 21, 2024

We are very happy with our new Jeep compass and appreciate everyone's help in making it possible. More

by LWIDOMSKI2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shavar Fields
Sep 22, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for taking the time to share your thoughts on working with Shavar and our team. We're glad to hear we delivered such a great experience! Best Regards, Armory Customer Relations Team

September 21, 2024

I have called three times and spoke to 2 different people, they say they will let a service adviser k ow I need to me an appointment for a DEF issue. It has been three days and I still have not heard More

by medic330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Have delt with none of them. Only delt with service.
Sep 23, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, Your feedback is concerning, and I apologize for the lack of response you've experienced. We strive to provide timely service and it's clear we've fallen short here. Please reach out directly so I can work with you personally on this and address your DEF issue promptly. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

September 21, 2024

EXCELLENT CUSTOMER SERVICE AND JEROME IS THE BEST TO WORK WITH. PURCHASED 2 JEEPS WITHIN SEVERAL MONTHS AND WE ARE VERY HAPPY. IT IS A PLEASURE TO DEAL WITH JEROME RUCKER AND HIS SERVICE AND SKILLS ARE THE B More

by JAM64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ERICA IN FINANCE WAS ABSOLUTELY TOPS IN HER ASSISTANCE, Jerome Rucker
Sep 22, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thanks for sharing your thoughts about your experience with Armory Chrysler Jeep Dodge Ram FIAT of Albany. Jerome, Erica, and our team appreciate your business and hope to see you again soon! Best Regards, Armory Customer Relations Team

September 21, 2024

Staff is courteous and helpfull. The sales people are easy to deal with and you don't get the sense you're being taken advantage of. Very fair pricing. More

by SHAWN.MCGEE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Dyer, Billy Comtois, Lisa Stewart
Sep 22, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Shawn, Thank you for your business and this review. We're happy to hear Billy, Lisa, and Matt were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Armory Customer Relations Team

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