Arlington Acura in Palatine

I typically dont buy big purchases on my first visit to a dealership, but when I was introduced to Muhammed, I knew he was the guy I wanted to work with. I was impressed with Muhammed the moment I met him. M dealership, but when I was introduced to Muhammed, I knew he was the guy I wanted to work with. I was impressed with Muhammed the moment I met him. Muhammed is very personable, professional, honest and kind. He did not pressure me into buying anything. All the decision was up to me. I bought a slightly used Acura TL AWD and I absolutely love it. It was the best decision, and I got the best deal within my price range and I'd highly recommend him to anyone who is in the market to buy a car. I've already referred him to my friends and family. Muhammed Patel has outstanding customer service and I would definitely buy from him again. More

We were in the market for a well priced used car and decided to use Costco Auto Program. They put us in touch with Arlington Acura in Palatine and gave us two representatives to work with. We got in tou decided to use Costco Auto Program. They put us in touch with Arlington Acura in Palatine and gave us two representatives to work with. We got in touch with Muhammed Patel who was our rep who was extremeley helpful, very personable and definitely has a good sense of humor. He made our car buying experience that much more enjoyable. He definitely excels in his customer service! We would definitely go back and work with him again! Muhammed was the friendlist dealer we have encountered and felt no pressure to purchase. The cars he showed us were always in our price range and we felt that there were never any suprises during the car buying experience. We highly recommend this dealership and to talk to Muhammed to get the best buying experience! But overall, not only are we very happy with our car and our deal but most importantly, we were truly grateful for the professionalism that we experienced with everyone we encountered at the dealership...including the finance rep too! Customer service is great and we are extremely satisfied with our overall experience!! Thanks again :) More

I was referred to Mohammed from a close friend who discovered that I had been searching for months for the perfect car. She told me I had to work with Mohammed from Acura in Palatine because he was so discovered that I had been searching for months for the perfect car. She told me I had to work with Mohammed from Acura in Palatine because he was so wonderful to work with when he sold her sister a car a few weeks prior. Honestly, I have always been skeptical about car dealers but decided to go with my friend that same day to get initial information that I could share with my husband. Immediately, the sales team let me test out each car I was interested in and answered all my questions and concerns. The next day my husband and I met with Mohammed and we were so happy with the service and price we BOTH walked out with two new Acura. I fell in love with the ILX for the sporty feel and great gas mileage and my husband chose the RDX for the roominess, great handling and also awesome gas mileage for a SUV. My husband and I both walked out with exactly what we wanted and couldn’t be happier or more pleased with our decisions. I will always recommend the Acura dealer in Palatine for anyone that is interested in buying a new or used car!! More

Never have experienced such wonderful service from any car dealership I've dealt with the past several months. Thank you so much!!!!!! From Rachel Reece car dealership I've dealt with the past several months. Thank you so much!!!!!! From Rachel Reece More

This dealership is GREAT... but I am partial to Mohammed. This is my second vechile I have leased from him. When I leased my first MDX from him, he made me a promise that I did not believe he could keep. HA This is my second vechile I have leased from him. When I leased my first MDX from him, he made me a promise that I did not believe he could keep. HA, was I mistaken. NOT only did he keep him promise but he rememberd and proactivcly called me. WHO does that today ... well Mohammed from Arlington Acura does! ALSO .. while I was in the process of deciding what I wanted to do, my Girlfriend called me about my MDX. So I sent her to Mohammed and they also leased a new leased MDX that night. They were amazed by his knowledge and his friendly customer service. They were just beginning their search... and they were so impressed by him that their car search ended with Arlington Acura! ALSO .. want to give a shout out to their Service team as well. Omar, who I am partial to, does a great job with fixing and maintaining my vechile. More

I purchased my 2012 Acura TL at this dealership two weeks ago. Overall, I am highly satisfied with my purchase and the way their sales staff than this experience enjoyable and simple. The salesman, Vlad was ago. Overall, I am highly satisfied with my purchase and the way their sales staff than this experience enjoyable and simple. The salesman, Vlad was very helpful and enthusiastic in finding the right vehicle that fits my needs. He was knowleadgeble and generally pleasant to work with. After getting a great deal on the car that I really wanted, we stepped into the finance office. A friendly gentleman introduced himself and greeted us. While he explained the paperwork, we saw our beautiful car pull up. I would recommend this place to everyone who wants a hassle free car purchase and great service! More

I saw the car I wanted online so knew that if the car was as nice as the pictures and Carfax indicated, I would purchase the same day. I was greeted by Joe when I arrived. He was very friendly and did not bs as nice as the pictures and Carfax indicated, I would purchase the same day. I was greeted by Joe when I arrived. He was very friendly and did not bs me. He did not treat me like someone just wasting time driving cars, which I sometimes have received being young and all. He was very honest and personable which I appreciated. Had I received a pushy salesman, I would have instantly left. After all, I was purchasing a Honda Civic not a Bentley. I could have easily walked out and found another one right down the street. But overall, I was satisfied and the process was not cumbersome. There were a few minor issues with the car (alignment, foggy headlights) that they promised they would take care of before I picked it up a few days later. And they took care of it and I was very pleased to be greeted with the car with everything done that they had promised. Thanks again Joe and Arlington Arcura. Appreciate the no hassle process! More

We purchased three new cars (2004 TSX, 2004 MDX, 2010 MDX) from Arlington Acura and over the years I've been consistently impressed with the treatment I've received from their Service department. These MDX) from Arlington Acura and over the years I've been consistently impressed with the treatment I've received from their Service department. These managers' (Omar, Devin, Mark) courtesy and professionalism was a major factor in our decision to come back to Arlington each time. Now, for the first time in almost ten years we no longer have an Acura in our garage but I will still recommend this dealership for their excellent customer service. Thanks to everyone there. More

We have been to multiple dealerships in 2 different states. So when we came to Arlington Acura we knew what kind of car we were looking for and exactly what our wish list was. That was the easy part an states. So when we came to Arlington Acura we knew what kind of car we were looking for and exactly what our wish list was. That was the easy part and luckily Arlington Acura had the car we were looking for and for that we are very happy. What we did not expect when you came to Arlington Acura was to be able to work with such a genuine Sales person as Mike Nauert. We immediately connected and he walked us through every aspect of the car purchasing experience. It is not very often you meet such a friendly and personable sales associate. We immediately connected with Mike and allowed us to take our time and answered all of our questions (of which we had many) and he guided us through the car buying experience flawlessly and with the utmost professionalism! Absolutely loved working with Mike and I would recommend him to anyone interested in purchasing a new or used car!! More

We were dealing with an ill family member at the time we came in to look at the car. Sergio was very patient with us even though we had to cancel appointments with him more than once because of being calle came in to look at the car. Sergio was very patient with us even though we had to cancel appointments with him more than once because of being called to the hospital. He kept us informed, but he did not hound us in any way. We appreciated his patience and understanding. We have the car now and we are very happy with our purchase. More