Arlington Acura in Palatine

No pressure sale. Fair value for new car. Fair value on car I sold to them. Overall good experience which one usually does not get at a Car Dealership! car I sold to them. Overall good experience which one usually does not get at a Car Dealership! More

I went in to look at a car came home with a new car. The manager Tim was great to deal with. He did a great job explaining the pricing and making it work for me. Omar the service guy answered my questions manager Tim was great to deal with. He did a great job explaining the pricing and making it work for me. Omar the service guy answered my questions I had about the previous service on the tl I bought. I would recommend them to anyone that asks. I am very happy with Arlington Acura More

I want to say... I have nothing negative to say about this dealer at all- and the staff are always friendly and ready to help. I just got my MDX about a month and a half (Jan 2012).... the experience a this dealer at all- and the staff are always friendly and ready to help. I just got my MDX about a month and a half (Jan 2012).... the experience and the quality of service is just so awesome!! I would highly recommend this dealer to anyone!!!! Muhammed and Omar just made my day today. I went in just to see what they can do about an 8 inch scratch/keyed mishap that encountered last Friday near my gas cover on the driver side... ouch!! They took the time to examine it, and at 1st they said that it was going to be about $50 and that it would not be 100%- I actually misunderstood the warranty that we purchased with the car, I thought it included scratches but its on dings & dents only.... as it turns out, I then realized I had a $50 gift certificate that Costco had sent me after we purchased our car with the Costco deal that I could have used but it's not printed out!!! I had asked about it to Omar- Without hesitation, Omar informed me that scratch is out totally, and also the car needed a software upgrade and they are working on it... plus it's no charge for today!! I was like Wow.... no doubt about it, this has made my day super duper better!!! What a day that was.... I am super excited and happy to say this is just so awesome!!! More

absolutely !!!! i will recommend this dealer, they telling and disclosed the reality. iv experience when i bought the used acura mdx for my brother,i also commend shannan for helping us make the deal telling and disclosed the reality. iv experience when i bought the used acura mdx for my brother,i also commend shannan for helping us make the deal done and he is the one talked to the insurance co. to transfer our insurance into the car we bought from them,the saleman miguel is new in the company but i knew he had a potential good guy, we like the way they treaten us,after 2 months when i brought for service the mdx.im amaze they treat us a king.and they knew what they doing and make their service best among the best!!!! keep up the good work and soon im planning to buy again to this said dealer.im recomending them to all my friends and family.come and experince our experienced with them. More

Superior customer service, friendly staff and overall a superb experience with this quality Dealership! I purchased a 2012 Acura TL and have had no problems whatsoever with any of the staff or their servic superb experience with this quality Dealership! I purchased a 2012 Acura TL and have had no problems whatsoever with any of the staff or their services - Do not hesitate to visit Mohammad Patel - he would give you the shirt off his back if you were in need! Keep up the great job Arlington Acura. More

WE BOUGHT A CERTIFIED 2008 RDX TECH PKG LAST JULY 9,AND WE BOUGHT A CERTIFIED 2008 RDX TECH PKG LAST JULY 9,AND THE SALESMAN WAS EDDIE CANO.WE INFORMED HIM THAT THERE WAS NO OWNER'S MANUAL.HE SAID HE WE BOUGHT A CERTIFIED 2008 RDX TECH PKG LAST JULY 9,AND THE SALESMAN WAS EDDIE CANO.WE INFORMED HIM THAT THERE WAS NO OWNER'S MANUAL.HE SAID HE WOULD GET ONE FOR US.EVERYTIME I CALLED HIM AND REMIND HIM OF THE MANUAL,HE WOULD SAY "I WILL CALL YOU BACK" BUT NEVER GIVE US A CALL.THIS TIME,WE REFERRED THIS PROBLEM TO THE SALES MANAGER- TIM BERNARD.I WAS TOLD BY HIM THAT IT WILL TAKE A WEEK FOR THE MAILING.AFTER A WEEK I CALLED HIM TO REMIND BUT GOT AN ANSWER "WAIT UNTIL MONDAY".TODAY (FEB.6)I CALLED HIM AND WAS TOLD THAT "IT'S STILL IN THE PRINTER".WE JUST HOPE HE WILL GIVE ATTENTION TO THIS MATTER SO WE CAN HAVE A MANUAL AND UNDERSTAND THE FEATURES OF THIS VEHICLE.ISN'T IT EVERY VEHICLE SHOULD HAVE OWNER'S MANUAL? More

Arlington Acura's service department is outstanding! I have been going to this dealership for years now, and from the beginning I knew I could trust their service team. I recently went in for routine main have been going to this dealership for years now, and from the beginning I knew I could trust their service team. I recently went in for routine maintenance that was needed on my TL. I called to set up an appointment and was transfered to their service receptionist. She was kind and was able to work around my schedule to get my TL in for service. When I walked into the dealership I was greeted by the friendly staff by name! It's great customer service when the staff remembers who you are. I always feel welcome and like I am being treated like family when I come in. I was due for a major service on my TL, and for the amount of work I had done on my vehicle I felt like the price was great and the quality of work was exceptional! They provided me with a loaner car for the day, and when I arrived to pick up my vehicle it was washed and sitting inside the service drive waiting for me. These guys are great! They are kind, understanding, and professional. I would recommend Arlington Acura to everyone! More

Wow, they did it again. They exceeded my expectations! A week ago Wednesday I called Mark to arrange for a minor servicing for my 2003 MDX with 206,000 miles. Mark set my appointment for Saturday morning A week ago Wednesday I called Mark to arrange for a minor servicing for my 2003 MDX with 206,000 miles. Mark set my appointment for Saturday morning and said he would set me up with a loaner. The very next day, Thursday, I got in the car to go to a meeting and the check engine light came on. I was shocked as the check engine light has never come on before. I called AAIP and talked to Devin. Devin and I talked about if I could wait till Saturday, when I had a scheduled appointment. Devin and I talked about how the car was driving and he offered to let me come in that day. I went to my meeting and called Devin back. That Friday we were expecting a 6-8 inch snow storm and did not want to take any chances. I drove in later that afternoon and droped off the car. Devin gave me a loaner and said he would call me on Friday. Devin called first thing Friday morning, as promised, and said I needed the valves adjusted. He asked if I would be inconvenienced if I picked up the car on Saturday. He said due to his day off, Mark would call me on Saturday by Noon. Mark called me on Saturday at 11:58a and said my car was ready. He reviewed all the work performed, said he would have the car washed and cleaned. I arrived later that afternoon and the car was sitting in the service drive shining like new money. I appreciated the fact that he did not leave the car sitting out in the snow. Both Mark and Devin are great. I cannot say enough good things about them. They stand by what the tell me and are always honest. I never feel pressured, taken advantage of or decieved. I am their biggest fans. I always brag about them and the dealership to friends and co-workers. Some people says that you do not get good service at the dealer, but I am here to say that I have only gotten outstanding service at Arlington Acura in Palatine with Devin and Mark. By the way, the car drives great. For having over 206,000 miles the car runs great and the engine is smooth. I am looking forward to AAIP helping me get another 100,000 miles out of it. More

Purchased a 2000 Acura RL at another dealership where it had been traded in, and took it to Arlington Acura in Palatine, the dealership where the car originally came from. Have been extremely satisfied with had been traded in, and took it to Arlington Acura in Palatine, the dealership where the car originally came from. Have been extremely satisfied with the absolutely terrific customer service, high quality service work, and fair pricing. Now in eighth year of relationship with this dealer's service department, and every single visit has been far above what in the past used to be expected from other dealers. This dealer has routinely done everything right to make me happy, including done many things over and above expectations. Also, as a life-long car buff (age 73), I might mention that the Acura RL is by far the best car I have ever owned, and I'm doing my best to maintain it in mint condition. Thanks to Arlington Acura in Palatine, maintaining the car has been a much more than pleasant experience. I couldn't be happier. More

The entire staff including management are unprofessional and don’t understand the concept of customer service especially the manager! I wish I could get them to take the vehicle back and start over again a and don’t understand the concept of customer service especially the manager! I wish I could get them to take the vehicle back and start over again at another dealership. BOB ...................................................................................................................................................................... More