Arlington Acura in Palatine

Worked w/ Mohammed Patel and Omar ( unknown last neme) for a problem w/ leather interior of my Acura TL which I purchased new 3 months ago. Excellent customer service and a pleasure to deal with. When mak for a problem w/ leather interior of my Acura TL which I purchased new 3 months ago. Excellent customer service and a pleasure to deal with. When making a large purchase such as a new vehicle there should be customer service professionals such as these guys to help you out. Very considerate guys. My hat is off to them. Micahel Veres More

We have purchased and serviced 5 cars from this dealer. We have never experienced anything but 1000% positive satisfaction. The service is efficient, friendly, competent and often supported by specials th We have never experienced anything but 1000% positive satisfaction. The service is efficient, friendly, competent and often supported by specials that keep costs down. Thanks, Devin and all. We shall return! More

As I read through the negative reviews for this dealer I could only think that it must be situational and person dependent. I had not only a positive experience, but an A+ one at that. I say that as someone could only think that it must be situational and person dependent. I had not only a positive experience, but an A+ one at that. I say that as someone who has gotten 2 new Acura MDXs from this dealer, an 07 and now an 11. The first thing I have to say is that both times not only were the staff helpful and friendly, but they went the extra mile for me. I didn’t hassle with price I knew the car I wanted and how much I should pay for it. The sales associate Jason Doran and NC sales manager Dan Milazzo did not play any games with me about price and in fact gave me quite a deal – I know I was happy with it. The transaction was really easy from start to finish. It is quite a pleasure, for me at least, to have the staff know my name and treat me as a friend. Everyone I interacted with was exceedingly polite and friendly and yes they all called me by name. When I picked up the car, the Customer Relations Manager Mohammed Patel was funny and a blast to learn from (A lot of new gadgets I had to go through) not only did he help me through the setup of my preferred seating position and gadget programing, but he also set up my Blue tooth phone connection and garage door buttons. Finally Mohammed made me a promise that by the end of the week –Friday, (I picked the car up on Tuesday) that the additional accessories I ordered would be in and installed. True to his word on Thursday night I received a call to schedule an appointment for Friday morning. All I can say is I love my new car and not only will I go back again for my third MDX in a couple of years, but would refer this dealership to anyone who is buying a car. Many thanks to Dan Milazzo NC Manager, Dan – Finance Manager, and all the staff at AAIP. A special thanks to Mohammed Patel and Jason Doran – you guys were the best and made the experience a great one. More

I have a 2003 Acura MDX with 168,000 miles. I have always had my car serviced at this particular Dealership and my experience over the last 2 days has sealed the deal for me that I will not have my car servi had my car serviced at this particular Dealership and my experience over the last 2 days has sealed the deal for me that I will not have my car serviced anywhere else. These guys are the absolute best!!! My car has never failed me and on Saturday it failed to start. I called for a tow truck and the driver thought my starter needing replacing. He suggested I take the car to their shop and they could fix it. I decided to have it towed to the dealer even though their shop was much closer. We arrived at the Dealership after the service department closed. The Dealership was incredibly understanding of my situation. They allowed me the keep the car there till today, said call the service department on Monday to discuss the needed repair. They even provided me a loaner so as not to inconvenience me. I called today, spoke with the Service Advisor, who was very reassuring. The problem was a loose wire. They reconnected it, tested the battery, checked the starter, test drove the care, and washed it. All I can say is WOW. I cannot tell you how highly I recommend this dealership. I have a lot of trust and confidence in them. I never feel like I am being overcharged, given inaccurate information or they recommend unnecessary service. They are always polite, curteous and professional. The are extremely customer focused! More

The staff was very patient in laying out my options and I did not feel any time pressure to make a decision. All the staff was exceedingly polite and friendly. When the car was delivered to me, the Custome did not feel any time pressure to make a decision. All the staff was exceedingly polite and friendly. When the car was delivered to me, the Customer Relations person (Fred) explained all the gadgets and helped me set up my preferred seating position and programmed the Blue tooth connection for my phone. More

I was refered to this dealership by Costco, and was surprised by how easy the transaction was from start to finish. The sales person showed me the invoice of the car and pointed out all the incentives surprised by how easy the transaction was from start to finish. The sales person showed me the invoice of the car and pointed out all the incentives that were available... I didn't even have to ask for them. Before I drove off in my new car the delivery manager had explained how to work all the features of my new car and helped me pair my phone. I was in and out in under 2 hours, which was 2 hours quicker than my last purchase. I am loving my new car, with no buyers remorse and will plan to go to this dealership again next time I buy a car or know anyone who is buying a car. More

These guys are slap dicks. I had went in there to buy an Acura RDX and trade in my car. The guy was an ass kisser from the start. He tried to sell me a car $4000 more than what we negotiated the deal down t Acura RDX and trade in my car. The guy was an ass kisser from the start. He tried to sell me a car $4000 more than what we negotiated the deal down to. When I was ready to purchase the car, the manager switched the interest rate on me and I caught him. Couldn't have been more UNPROFESSIONAL than that. They couldn't figure out why I was so upset. More

Bought a used Acura. Price was semi- reasonable but salesman misrepresented internet price at point of sale. Sales Manager needs a lesson in customer relationship managment. salesman misrepresented internet price at point of sale. Sales Manager needs a lesson in customer relationship managment. More

I was shopping for a used Lexus at dealership. Although the price was fair, the treatment was poor and sales tactics used were underhanded. I was ready to purchase the vehical, however, I left based on pr the price was fair, the treatment was poor and sales tactics used were underhanded. I was ready to purchase the vehical, however, I left based on principle. I will not give a dealership that treats me poorly any business (I purchased the same car at another dealership at a higher price!). I do not expect this type of treatment at an Acura dealership. I will not go back here to purchase a new or used car. More