Arlington Acura in Palatine

I always appreciate how friendly and helpful the staff in the Service department are. I appreciated their finding ways to keep my vehicle in top shape, at the best price. Since one of the items wouldn't be the Service department are. I appreciated their finding ways to keep my vehicle in top shape, at the best price. Since one of the items wouldn't be there until the next day, their letting me use a loaner vehicle was seamless. My only issue (and why 4 vs 5 stars) was that the dealership now makes you use a debit card, or incur the credit card surcharge myself (I expect a quality auto dealer to not pass that on to the customer). More

Service writer Chris was great. He listened to my needs, provided clear answers as to what work needs to be done, very polite, and followed up with status as I waited. Great overall He listened to my needs, provided clear answers as to what work needs to be done, very polite, and followed up with status as I waited. Great overall experience. More

The team at Arlington Acura are professionals- knowledgeable, personable, welcoming, attentive to questions and a true desire to provide information based on the customer’s needs. knowledgeable, personable, welcoming, attentive to questions and a true desire to provide information based on the customer’s needs. More

While not what I anticipated, the service needed was explained in detail I could understand. The service manager was very accommodating and I was made to feel that coming to Arlington Acura was very app explained in detail I could understand. The service manager was very accommodating and I was made to feel that coming to Arlington Acura was very appreciation. More

Very clean. Nice and warm garage on a cold day. I did have the tires rotated as part of my A1 service but the low air pressure light was still on when i got the Nice and warm garage on a cold day. I did have the tires rotated as part of my A1 service but the low air pressure light was still on when i got the vehicle back. Also i know it was too cold for a car wash, but a voucher or something would have been nice. More

Arlington Acura service center and team is amazing! They have excellent customer service and so welcoming! They provide detail explanations of the service you need and takes good of your car! Shout out They have excellent customer service and so welcoming! They provide detail explanations of the service you need and takes good of your car! Shout out to Aamer for his fantastic customer service! More

Was disappointed with windshield replacement service and General Manager, Gene Shenkman. I received no information regarding steps needed to get the windshield replaced nor how to protect the windshield for General Manager, Gene Shenkman. I received no information regarding steps needed to get the windshield replaced nor how to protect the windshield for the post install 48 period without initiating multiple calls to the dealership. This information should have been provided to me before work was initiated. Gene Shenkman sent me an automated text following installation stating I may receive a survey and if I had any issues to text him back prior to filling out the survey. I immediately texted him the above opinion and received no response. More

This dealership had a very large selection of vehicles in stock to choose from- multiple models, colors and trim levels of each. Appearance of facility was clean, organized and had complimentary coffee/hot c stock to choose from- multiple models, colors and trim levels of each. Appearance of facility was clean, organized and had complimentary coffee/hot chocolate, and water. Jhoni is a consummate professional and appears to have many years of experience. Both he and Adrian were warm and engaging and interacted not only with my wife and I but also with our children as well. More

Got me in quick to look at a potential leak a month after major service. Thorough inspection, no issues found, no charge. Friendly service from all staff. major service. Thorough inspection, no issues found, no charge. Friendly service from all staff. More

Service department and work performed was excellent - as always. However, when paying for my $95 oil change!!!! the receptionist slipped me a piece of paper stating customers are now being charged a 3.5% su always. However, when paying for my $95 oil change!!!! the receptionist slipped me a piece of paper stating customers are now being charged a 3.5% surcharge for credit card payments. This filthy money grab is beyond disgusting. A $95 oil change is excessive enough, but surcharging this and real repair work is outrageous. This is predatory extortionism and borderline criminal. After 23+ years of die hard loyalty to the sales and service departments of Arlington Acura, they have forced me to explore alternative service and sales options over managements pure greed. More