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Arlington Acura in Palatine

Palatine, IL

4.6
1,662 Reviews

1275 E Dundee Rd

Palatine, IL

60074

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1,662 Reviews of Arlington Acura in Palatine

January 10, 2023

Really friendly, easy talking to, help you right away good price and I will highly recommend to everyone More

by ILIJA stojanovic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Damerjian
Jan 11, 2023 -

Arlington Acura in Palatine responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Arlington Acura in Palatine!

January 10, 2023

We had a great experience and excellent professional service from Mr. Clark and his team. He clearly explained the issues and my options. More

by louwozniak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
Jan 11, 2023 -

Arlington Acura in Palatine responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Christopher and our team here at Arlington Acura in Palatine.

January 09, 2023

The service technician now sends a video of the undercarriage of the vehicle and explains some of the results from the multipoint inspection. This is a great addition to the strong customer servic More

by Tacco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
Jan 09, 2023 -

Arlington Acura in Palatine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 09, 2023

Great experience with the Service Dept. Good explanation of services being performed and recommendations. Thanks Aamer! More

by Kevin V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
Jan 10, 2023 -

Arlington Acura in Palatine responded

Kevin, Thank you for your business and this service review. We're happy to hear Aamer and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 07, 2023

Friendly. Knowledgeable. Worked with me to find a solution. Chris in service was great and Shane the technician was awesome. More

by jwoell
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
Jan 08, 2023 -

Arlington Acura in Palatine responded

Thank you for taking the time to share your feedback with us. Christopher, Shane, and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 07, 2023

They always do a great job with our cars. They are very helpful and responsive to all of our questions. More

by Mbelliott72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Farmandi
Jan 08, 2023 -

Arlington Acura in Palatine responded

Thank you so much for your excellent review! We are so glad that Steve had the opportunity to work with you, and we are thrilled that you found your experience with us here at Arlington Acura in Palatine to be a positive one. Please don't hesitate to reach out if you need anything else.

January 06, 2023

Promised 1. 5 hour, was ready in 4+ hours. Also $430 for regular maintenance (15K miles on new car) seems ridicules More

by vandrianov
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Multiple, couldn't tell any names
Jan 08, 2023 -

Arlington Acura in Palatine responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Jan 08, 2023 -

vandrianov responded

Vladimir Andrianov

January 05, 2023

Easy to get in and out. Good communication thru email, text and phone. Work done well and as expected. On time. Thorough check on everything. More

by ed.whetter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Jan 06, 2023 -

Arlington Acura in Palatine responded

Thank you for choosing Arlington Acura in Palatine. Your feedback and rating mean a lot to us. We're glad we were able to help, Ed, and we hope to see you again!

January 05, 2023

My 2014 MDX was dead in my driveway. Mark arranged for the dealership tow truck to come over, where the tech was able to get the car started ( in lieu of towing it) and allowed me to dr More

by Warthog1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Jan 06, 2023 -

Arlington Acura in Palatine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mark and our team, and we look forward to working with you again.

January 04, 2023

GOOD SERVICE FRIENDLY PEOPLE EASY TO WORK WITH THE EMPLOYEES OF ACURA DEALERSHIP CHRIS CLARK HAS BEEN GOOD WORKER More

by NIA1231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
Jan 05, 2023 -

Arlington Acura in Palatine responded

Nia, Thanks for sharing your thoughts about your experience with Arlington Acura in Palatine. Christopher and our team appreciate your business and hope to see you again soon!

Jan 05, 2023 -

NIA1231 responded

THANKS FOR THE SERVICE

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