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Arlington Acura in Palatine

Palatine, IL

4.7
1,658 Reviews
Call Dealership (224) 637-1380
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1275 E Dundee Rd

Palatine, IL

60074

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1,658 Reviews of Arlington Acura in Palatine

January 07, 2023

Friendly. Knowledgeable. Worked with me to find a solution. Chris in service was great and Shane the technician was awesome. More

by jwoell
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
Report | Print
Jan 08, 2023 -

Arlington Acura in Palatine responded

Thank you for taking the time to share your feedback with us. Christopher, Shane, and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 07, 2023

They always do a great job with our cars. They are very helpful and responsive to all of our questions. More

by Mbelliott72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Farmandi
Report | Print
Jan 08, 2023 -

Arlington Acura in Palatine responded

Thank you so much for your excellent review! We are so glad that Steve had the opportunity to work with you, and we are thrilled that you found your experience with us here at Arlington Acura in Palatine to be a positive one. Please don't hesitate to reach out if you need anything else.

January 06, 2023

Promised 1. 5 hour, was ready in 4+ hours. Also $430 for regular maintenance (15K miles on new car) seems ridicules More

by vandrianov
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Multiple, couldn't tell any names
Report | Print
Jan 08, 2023 -

Arlington Acura in Palatine responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Jan 08, 2023 -

vandrianov responded

Vladimir Andrianov

January 05, 2023

Easy to get in and out. Good communication thru email, text and phone. Work done well and as expected. On time. Thorough check on everything. More

by ed.whetter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Report | Print
Jan 06, 2023 -

Arlington Acura in Palatine responded

Thank you for choosing Arlington Acura in Palatine. Your feedback and rating mean a lot to us. We're glad we were able to help, Ed, and we hope to see you again!

January 05, 2023

My 2014 MDX was dead in my driveway. Mark arranged for the dealership tow truck to come over, where the tech was able to get the car started ( in lieu of towing it) and allowed me to dr More

by Warthog1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Report | Print
Jan 06, 2023 -

Arlington Acura in Palatine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mark and our team, and we look forward to working with you again.

January 04, 2023

GOOD SERVICE FRIENDLY PEOPLE EASY TO WORK WITH THE EMPLOYEES OF ACURA DEALERSHIP CHRIS CLARK HAS BEEN GOOD WORKER More

by NIA1231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
Report | Print
Jan 05, 2023 -

Arlington Acura in Palatine responded

Nia, Thanks for sharing your thoughts about your experience with Arlington Acura in Palatine. Christopher and our team appreciate your business and hope to see you again soon!

Jan 05, 2023 -

NIA1231 responded

THANKS FOR THE SERVICE

January 04, 2023

Chris is always great, the best service looks after each customer. Kept me up to date. More

by russlubliner
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
Report | Print
Jan 05, 2023 -

Arlington Acura in Palatine responded

Russ, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris met your expectations. Thank you for choosing Arlington Acura in Palatine, we look forward to having you as a valued customer for many years to come!

January 03, 2023

My service guy Chris was personable, friendly & professional. He asked any questions I had, came and let me know what was going on and what the cost would be. This was my first service on my new RD More

by redheadmaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
Report | Print
Jan 04, 2023 -

Arlington Acura in Palatine responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Arlington Acura in Palatine to be a positive one. Please don't hesitate to reach out if you need anything else.

January 02, 2023

I told specifically that pelase clean windshield bit it wasn’t done and didn’t vacuumed my car either More

by PAYALPATEL3892
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Farmandi
Report | Print
January 02, 2023

Chris, as always, was great! He explained everything in detail and kept me informed on how long it would take for my vehicle to be done. More

by ayers711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
Report | Print
Jan 02, 2023 -

Arlington Acura in Palatine responded

Thanks for your review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Chris here at Arlington Acura in Palatine.

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