Antwerpen Dodge Ram

Just bought my New 2014 Ram Limited The staff was courtious and professional all thru the buying process. Informing me of every option available. They went over the vehicle and answer The staff was courtious and professional all thru the buying process. Informing me of every option available. They went over the vehicle and answered questions where I had them. Just a great buying experience. More

Great customer service When we bought our voyager at musselman's we felt that Ron really listened to us and took care of our needs. At this dealership values like honesty an When we bought our voyager at musselman's we felt that Ron really listened to us and took care of our needs. At this dealership values like honesty and integrity still mean something . We had a great car buying experience! More

What a smooth and easy way to buy a car! Last month, I bought my Dodge Grand Caravan at Musselman's and it was such a pleasant experience. The staff is very professional and made every step o Last month, I bought my Dodge Grand Caravan at Musselman's and it was such a pleasant experience. The staff is very professional and made every step of the way easy. Great customer service! More

Buying a New Car at Musselman's Dodge From beginning to end, the Musselman's experience is based on a building a relationship with the buyer and understanding and RESPECTING their needs. From beginning to end, the Musselman's experience is based on a building a relationship with the buyer and understanding and RESPECTING their needs. There is no pressure and none of the funny business you find at other dealerships when trying to match the car with your needs, including price. Musselman's take the time to understand why you are there, what you need in a car and what your budget is. And, they respect what you say. In fact, during the financing discussion, Musselman's takes the time to consider different scenarios so that you can consider the options that best meet your situation. They remember you between visits - it was three years between visits to the dealership this time and they still remembered me and my kids! I have gotten most of my cars through this dealership - and I will go back for many years to come! More

Customer Excellent dealership and service. I have already purchased 2 vehicles there and continue for service and body work. Very accommodating and excellent Excellent dealership and service. I have already purchased 2 vehicles there and continue for service and body work. Very accommodating and excellent customer service. The car looks as good as new after body work and comes back show room clean. More

Service Center lacks customer service. Mr. Musselman, On May 22, 2014, around nine o’clock in the morning, I came into your dealership to get my 2014 Dodge Dart worked on. I spoke with G Mr. Musselman, On May 22, 2014, around nine o’clock in the morning, I came into your dealership to get my 2014 Dodge Dart worked on. I spoke with Gary, and informed him that I smell coolant whenever my vents are on but mostly when the heater is blowing. Also, I informed Gary that my car occasionally idles rough. He stated that if there aren’t any lights on, then they would not be able to see anything. He then put me in the system, and contacted enterprise so I could receive a renter. Around noon, I received a call from Gary stating that there is nothing wrong with my vehicle, which was determined by the technicians running pressure tests to discover any leaks and there weren’t any leaks discovered. I informed him that the coolant smell coming through my vents is very strong and if I come back up there to prove that the issue is ongoing, and then I will not be a happy customer. He replied with a smart comment, stating I could come however I want to come and told me to come back up around one o’clock. At one o’clock, I was back at your dealership to demonstrate the problem I was having. When I walked into the service center, I waited because it looked like Gary was dealing with a customer. After three minutes had past, I discovered that Gary wasn’t dealing with the customer. Customer was just watching his truck get an oil change. I stood in the service center area for approximately ten minutes waiting for Gary to acknowledge me. During my time of waiting, Gary talked to everyone that was around him and even talked about a customer who phone was not receiving calls. What made matters worse; he goes in calls the customer again, while on speaker phone, to prove that customer phone is off. At this point, I’m irritated. So, I spoke to Paul and let him know what I needed. He responded with, “Oh, I thought Gary was assisting you.” I informed him, “No, Gary hasn't even acknowledged me.” When Paul informed Gary that I was waiting to speak with him, he loudly said, “Oh, ain’t anybody say anything (His exact words.)” Since it appeared that Gary did not want to deal with me, I went to find the service manager. I informed John of exactly what happened. John then proceeded to get my paperwork to explain to me what they did to my car. I informed him that the issue is still on going and I could show him. We walked to my car that was parked in the back. John got in on the driving side and I got in on the passenger side. He started up the car and played with the HVAC system. When John turned on the car, I smelt the coolant coming through the vents, but John couldn't smell it for some strange reason. Luckily, J.D. was walking behind the car and John got him to see if he could smell anything. When J.D. got to temperature to 76 degrees, he confirmed to John that it’s antifreeze smell coming through the vent. At this point, John was looking under my hood and I got out seeing if he could see anything. When I got out, I noticed that my front bumper was over the curve. I didn’t think it was a big deal because I figure that was about an inch of space underneath the bumper, but something told to feel under the bumper to see if it was touching the ground or not. It was. I asked John do they normally park customer cars over high curves. John got on his knees to take a quick look. He did not see anything. I asked him to come on my side, because this is where the bumper touches the curve due to the elevation. By that time, Aaron, the guy who sold me the car came out. I talked to him about what was going on and almost got hit because John was backing my car off of the curve. I then went to see if underneath my bumper was scratched up. It was. I only had the car for a month and I haven’t hit or drove over any curves; yet, there are scratches that were not there when I put my car in your dealership hands. However, John felt the need to go back and forth with me about the scratches and basically making me feel like a prevaricator. Eventually, I just digress to the conversation with Aaron and John left. John came back to tell me what they were going to do about my vehicle. He informed me that he will have to follow up with Chrysler to see if anyone else having similar issues with their Darts. I then asked him about the scratches on my bumper. He stated that he will take a look at it. I replied back with, okay. On May 23rd, I received a phone call from Gary at around one o’clock. He informed me that they talked to Chrysler, and they have ordered a heater core. The parts take about ten days to get and they would not be able to pay for the rental because my car is drivable during the waiting period. I informed them that I did not feel that the car was safe to drive because it was blowing toxic fumes in the cabin, but that still did not change their decision. Then I asked about the scratch on my bumper. Gary told me they weren’t going to fix it. I asked why, and he said it was because the scratches were already there. (The scratches were not there, once again making me feel like a prevaricator.) I asked to speak to John but John was on the phone and so I spoke with J.D. He confirmed Gary statement without any remorse and stated, “No, we’re not going to fix your bumper.” He told me I need to come get my car because they aren’t going to repair the damage and they’ll no longer pay for the rental. Five minutes later, I received a phone call from enterprise informing me that Mussleman will not be paying for the rental and I have until 5 o’clock to turn in the car, or I will be responsible for any additional charges. At this point, I’m frustrated. For almost two weeks, I was driving a brand new car that was blowing toxic fumes whenever the vent, defrost, heater, or AC was on. I even had to go to the doctor for uncontrollable hiccoughs that lasted two days straight. June 3rd, I received a call from Paul. He let me know that the part has come in and I can bring my car in for repairs. The next day, I did just that and was supplied a rental. (Paul provided me with exceptional customer service.) In the process, I talked the J.D. about the scratches on my bumper and how I was totally unsatisfied with his department service. After a while of conversing, he finally agrees to fix my bumper as a courtesy to me. Honestly, I did not feel like it was a courtesy because my car was damaged at the dealership, but after all the frustration and back and forth; I was just happy to get my bumper fix. After about a week, my car was supposedly repaired. When I got my car, I noticed that the auto lights weren’t operating properly. On June 23rd, I took my car in to get the bumper and auto light worked up. J.D. was my point of contact at this time. The interaction was nice and friendly. The only issue I had at the time was I ended catching a service man trying to move my car and he had no clue as to how to drive a manual vehicle. I had to let him know that I’m not safe with him moving my vehicle and if he continues to take his foot off clutch while it’s in gear… my car will continue to stall and may cause more problems to my car. He got out and gave the keys to Paul, and informed him that he can’t drive a manual vehicle. Two days later, I received a call from J.D. letting me know that my car is ready and I can come pick it up. When I walked in, I could not help but notice that the service folks were buffering my front end, suspiciously. When I got the car back; I noticed numerous paint chips and scratches on my hood and bumper along with swirl marks all over my car. They also did not fix the issue I was having with my auto lights. As soon as I returned the rental, I headed back to Musselman to point out the damage. At this time, the only person that was there was Gary. I honestly did not want to deal with Gary because of our past encounter, but I needed a witness to see the damage. He informed me that since its damage related, I will need to talk to a manager. The next day, June 26th, I came up to the dealership to speak with JD. Before coming, I called cooperate office to report the issue and see if I can have another dealership fix the issue because I was honestly not getting anywhere with Musselman’s Dodge. They informed me that I did not have any choice since the damage was caused by Musselman’s servicemen. So, the young lady called and let J.D. know that I was on my way. When I got there I was trying to inform him of the issue, but he kept on cutting me off saying this is not acceptable bring in back in two weeks. At this point, I’m frustrated because he telling me to come back in two weeks instead of taking the initiative to resolve the issue immediately. He complained about putting me in a rental as if this issue is my fault. When I try to ask him for so sort of compensation for the inconveniences, he was like what I want. I’m totally unsatisfied with your service department. During this whole ordeal, I receive not one apology. Every time I try to address an issue, it turns into a disagreement as if I’m trying to get over them. When I was trying to get the bumper fix, they kept trying to prove me wrong, when I’m being truthful. J.D. even had the nerves to say I should file a claim through my car insurance. It took me two weeks to get J.D. to fix the bumper, which he said he would do as a courtesy instead of admitting to their mistake. When the heater core was replaced; someone did not hook up my auto light sensor correctly causing my lights to remain on, unless I turn them off myself. That’s was supposed to be fix when I got the bumper fix. Now, I have scratches, and dings all over my car. My car does not look nothing like how I brought it in to get the heater core replaced. I would like for your service folks to be proactive about satisfying the customer instead of trying to prove them wrong. Apologize whenever a mistake occurs on their part, and offer compensation for any inconveniences they may cause. More

Surprised I shopped around for a Ram 2500 for a while and had been to every dealer in a 75 mile radius. Most dealers looked at me and thought oh this is just a I shopped around for a Ram 2500 for a while and had been to every dealer in a 75 mile radius. Most dealers looked at me and thought oh this is just a young kid he can't afford this, but not the guys at Mussleman. They knew I was serious and I had the funds to back it up. They gave me the best for my trade and had the best price on the new truck. Overall was very happy to have found them and made a deal with them. Would start my next car buying experience there. More

Faulty Stereo I purchased a 2012 Dodge Charger. In late 2013 I noticed that the CD player was not reading all tracks on a handful of CD's. These CD's were not burne I purchased a 2012 Dodge Charger. In late 2013 I noticed that the CD player was not reading all tracks on a handful of CD's. These CD's were not burned. They were store bought items. At first Musselman's tried replacing the stereo system. No good, same issue. We then attempted to play the CD's in another vehicle with a premium stereo system on their lot. The CD's played fine. After attempting to update the software the issue persisted. So the service manger, JD McDaniels, purchased a new copy of one of the CD's. It played fine. When inspecting this CD, it was issued on a different record label and produced by a different individual than my original copy. Hence, it was not the same CD. Mr. McDaniels conclusion, even after pointing out the discrepancies to him, he still came to the conclusion that the issue was with my CD's and not the stereo system. After reminding him that they did in fact play fine in another vehicle in HIS repair shop, JD still had the gall to insist that the issue was with my CD's. In conclusion, Musselman's has refused to repair the faulty stereo that they sold to me and has refused to compenstae me in any way. More

Great Service I recently purchased a Dodge Avenger at this dealership. I received great service by Lucas Ochmann and Portia Long. Everyone there were very pleasant I recently purchased a Dodge Avenger at this dealership. I received great service by Lucas Ochmann and Portia Long. Everyone there were very pleasant and easy to work with. More

Used vehicle purchase The people at Musselmans Dodge were courteous and friendly. They extended themselves to be as helpful as possible in all aspects of purchasing my vehi The people at Musselmans Dodge were courteous and friendly. They extended themselves to be as helpful as possible in all aspects of purchasing my vehicle. More