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Anchor Nissan

North Smithfield, RI

4.7
819 Reviews

1041 Eddie Dowling Hwy

North Smithfield, RI

02896

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819 Reviews of Anchor Nissan

December 27, 2021

First time I ever felt treated with respect in my many years of purchasing and auto. Rich Melville was timely, efficient, communicative and a friendly presence is this almost always a stressful situatio More

by aco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mellville,Rich; Fish,Eric
Dec 29, 2021 -

Anchor Nissan responded

Aco, thank you for your kind review; we are happy to pass along your comments to Rich. If you need anything at all, please feel free to give us a call. Have a great day!

July 31, 2021

Service was unprofessional and clueless. Brought car in with an issue waited several days with no status of issue and when called they had no idea when they may have a chance to look at the vehicle. This More

by Billerwin33
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of name
Aug 25, 2021 -

Anchor Nissan responded

Billerwin33, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact Stephanie @ (401)768-3377 so we can work with you to make this right.

May 21, 2021

The first time I have worked with a car dealership that actually seemed honest. I have already bought 2 cars with Von Kachittavong as my salesperson. More

by Robbie
Recommend Dealer
Yes
Employees Worked With
Von Kachittavong
May 25, 2021 -

Anchor Nissan responded

Thank you so much for the 5 stars Robbie. We really appreciate it. I'll pass this along to Von. If you need anything just let us know. Derek LaScola Sales Manager Anchor Auto Group 401-767-5000

March 11, 2021

My fiance and I had spent considerable time researching certified pre-owned Nissan's and had made the decision to purchase a Rogue this month. We had gone to look at a Rogue at another dealership in the vi More

by Jessica Male
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Fera
Mar 11, 2021 -

Anchor Nissan responded

Thanks again Jessica we really appreciate you taking the time to share your experience. I'll make sure to pass this on to Eric Fera. Thanks again and if you need anything let us know. Derek Lascola Sales Manager Anchor Auto Group 401-767-5000

February 15, 2021

Terrible Experience with extreme lack of Integrity.I Terrible Experience with extreme lack of Integrity. I purchased a Nissan Armada and provided a $500.00 deposit on my first visit. Returned to pick u More

by Denmo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Finance Dept., Eric F
Feb 22, 2021 -

Anchor Nissan responded

Hi Dennis Vetrano, We appreciate you sharing your experience. I agree we could have and should have done better. However I do feel the need to clarify a couple things because the truth matters. Yes we did run your card for the deposit and had a miscommunication in our own ranks about whether or not it was run. We also spent significant time on the phone with you explaining how and why that happened, apologized repeatedly and have refunded the card. It was 100% our mistake. It was not a lack of integrity, it was a miscommunication between our staff with no ill intent. We didn't lie and get caught Dennis, we made a mistake. We can agree to disagree but that is the truth. Again I apologize for any inconvenience this may have caused you. Derek LaScola Sales Manager Anchor Auto Group 401-767-5000

February 09, 2021

I can't say enough about my recent amazing experience with Eric Fera at Anchor Nissan. My husband previously had a wonderful experience with him purchasing his Frontier, so when it was time to purchase a More

by DAK828
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Fera, Eric in Finance
Feb 11, 2021 -

Anchor Nissan responded

Thank you so much for taking the time to let us know how we did. I'll make sure to pass this on to Eric. Derek Lascola Sales Manager Anchor Auto Group 401-767-5000

Feb 11, 2021 -

DAK828 responded

You're very welcome - my review was well deserved! I want to add that I just returned from picking up my plates and registration at your dealership - I was in and out in under 10 minutes and the salesman who helped me couldn't have been nicer. Turn around time was only 3 days - I waited WEEKS at another dealership for my plates. You have loyal customers in our family for sure!

December 05, 2020

I never have any issues with service they are always professional and get the job done. Even through this pandemic everything has been organized and well run More

by Mets991
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Dec 10, 2020 -

Anchor Nissan responded

Hello and thank you for your kind review; we are happy to pass along your comments to the team here at Anchor Nissan! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Anchor! We hope to be of service to you again in the future. Best wishes, Anchor Nissan

October 16, 2020

I recently purchased a brand-new 2020 Nissan Murano from Anchor Nissan, and the experience was truly exceptional. I worked with Sales Consultant Eric Fera, who was able to quickly and efficiently answer al More

by Jessica22403
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Fera, Tim Shultz, and Eric Fiske
Nov 12, 2020 -

Anchor Nissan responded

Hello Jessica, Thank you so much for the great review. We really appreciate it. I'll make sure to pass your remarks along to Eric, I'm sure he'll be happy to here how satisfied you are. If you need anything let us know. Derek Lascola Sales Manager Anchor Nissan 401-768-3381 direct line

September 11, 2020

I had the pleasure of working with Eric Fera for my new Nissan. Eric is an outstanding communicator and quickly responded to and addressed all my questions and concerns. He was extremely helpful every ste More

by lf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Fera, Tim Shultz, Eric (finance)
Nov 12, 2020 -

Anchor Nissan responded

Thank you for the kind words. I will be sure to pass them on to both Eric and Tim. We are very happy to have you as part of our Anchor Family!!!

July 23, 2020

Von Kachitavong has sold me and my husband many Nissan vehicles. I recently bought a 2020 pathfinder and I love it. Von is very helpful and always goes above and beyond to provide excellent customer servi More

by MikeRap123
Recommend Dealer
Yes
Employees Worked With
Von Kachittavong
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