Alpine Nissan of Denver

Alpine Nissan of Denver responded

DRome, Thank you for sharing your experience, and we’re sorry for how everything unfolded. It’s completely understandable that transitioning from gas to electric can bring unexpected challenges, and your hope for flexibility was not unreasonable. We regret that the communication you received gave mixed signals — first a firm “no,” then a possibility, only to end up back where you started. That kind of back-and-forth can be incredibly frustrating and emotionally draining, especially after making such a big decision. Your feedback is being taken seriously and will be shared with our team to improve how we handle situations like this in the future. We truly apologize for the stress this caused and appreciate you bringing it to our attention.

Alpine Nissan of Denver responded

jorgeblasco0595, Thank you so much for sharing your experience! We’re thrilled to hear that Reyes provided such outstanding service. His attention to detail and commitment to staying connected truly reflect the level of care we strive for with every guest. We're glad he made the process smooth and enjoyable, especially for someone as detail-oriented as yourself. We'll be sure to pass along your kind words—he’ll really appreciate them!

Alpine Nissan of Denver responded

jose.g.delgado5280, Thank you for your feedback, and we’re truly sorry to hear about your experience. It’s disappointing to know that you felt pressured and uninformed during such an important purchase. That is not the kind of experience we aim to provide, especially with a vehicle like the 2025 Ariya where understanding your options matters. We take concerns like yours seriously and will be addressing this with our team to ensure a more transparent and respectful process for every customer. We appreciate you bringing this to our attention, and while we regret that we’ve lost your trust, we hope to have the opportunity in the future to show you the level of service you should expect and deserve.

Alpine Nissan of Denver responded

dougbsch, Thank you for your review and telling us how we did. Have a great day!

Alpine Nissan of Denver responded

avsmn, Thank you for the kind words! We're so glad to hear that you had a better experience this time around and that our team made a positive impression. Creating a friendly and welcoming environment is something we strive for, and it's great to know it made a difference. We appreciate you giving us another chance and look forward to seeing you again!

Alpine Nissan of Denver responded

aesquibel15, Thank you for your honest feedback and for being a loyal customer over the past six years—we truly appreciate your continued trust in us. We're glad to hear your car is running great and that the service itself met your expectations. We completely understand your concerns about pricing. As costs have risen industry-wide, we’ve had to make some difficult adjustments, including changes to our diagnostic fee policy. That said, your feedback is incredibly valuable, and we’ll make sure it’s shared with our management team for review. We’d love the chance to continue earning your business, and we’re always happy to discuss service options or available promotions that might help make future visits more affordable.

Alpine Nissan of Denver responded

kimyakel, Thank you for the wonderful feedback! We're so glad to hear that you consistently receive excellent customer service, and we'll be sure to pass along your kind words to Danni Lopez. She'll be thrilled to know she made such a great impression. We appreciate your loyalty and look forward to seeing you again!

Alpine Nissan of Denver responded

pwoodford7, Thank you for taking the time to share your experience—we sincerely regret to hear how disappointed and frustrated you are. We understand your concern, especially when you've specifically requested a service and feel it wasn’t delivered or communicated clearly. Tire rotation is a basic and important part of vehicle maintenance, and we absolutely agree—it should be done consistently as recommended by the manufacturer, not based on visual assessment alone. We're especially sorry for the confusion about your scratched rim, which understandably led you to believe the rotation hadn't occurred. Your trust is important, and we recognize that situations like this can seriously damage it. We also want to apologize for making you feel unheard and dismissed. That’s never the experience we want any customer to have, and we’re disappointed that we fell short. Your feedback has been shared with our service leadership team for review, and while we can't change your past visits, we do hope you'll allow us a chance to make this right. If you’re open to it, we’d appreciate the opportunity to speak with you directly and dig into what happened to ensure accountability and improvement moving forward. Regardless, we truly thank you for bringing this to our attention.

Alpine Nissan of Denver responded

nsdrodlin, Thank you for your continued trust and support! We're glad to hear that you've consistently received good service whenever your vehicle needed attention. It's always our goal to provide reliable, quality care, and we truly appreciate you choosing us. We look forward to helping you again whenever you need us!

Alpine Nissan of Denver responded

TINAROSALESM, Thank you for sharing your experience. We’re glad to hear the overall dealership and customer service met your expectations, but we’re sorry to hear that your interaction with David was disappointing. That’s not the kind of experience we aim to provide, and we’d appreciate the opportunity to learn more so we can address it properly. Your feedback is important and helps us improve.