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Alan Webb Mitsubishi

Vancouver, WA

4.6
253 Reviews

3608a NE Auto Mall Drive

Vancouver, WA

98662

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253 Reviews of Alan Webb Mitsubishi

March 17, 2021

Mike was so nice and easy to work with. Very happy with my purchase. We had questions afterward,so, we called Mike and he was very helpful. More

by tljpgj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jacques, Paul Nickolas
Mar 17, 2021 -

Alan Webb Mitsubishi responded

Thomas, Awesome! We are pleased to hear that Mike was helpful and that you are happy with your purchase. We value your time and feedback. Thank you for taking the time to share this nice review with a 5-star rating. We look forward to seeing you and your Mirage in the future. Take care and enjoy your new car! Sincerely, Your Alan Webb Mitsubishi Auto Family

March 17, 2021

Phones ...... Awfull!! Just try to get an appointment No call back. on next try 4 transfers. Reception... Awfull!! Paper work more important than customer check in, 20 Minutes. Service.... Great, consi More

by RICHARD IVERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pat Repman
Mar 17, 2021 -

Alan Webb Mitsubishi responded

Richard, We are disappointed to hear of your less than stellar experience. We are currently in the process of hiring more support staff to provide more efficient client support and customer service. We sincerely apologize for falling short of your expectations. Thank you for taking the time to share your experience. It helps us to build a positive customer experience for you and others. Again, we are sorry for the lengthy appointment process and excessive wait times. Please take care. Sincerely, Alan Webb Mitsubishi

February 26, 2021

What happened to the Mitsubishi service center. I was bumped down to Nissan and what an experience. I changed getting my brakes done and the code had cleared. I did however need an oil change and wanted More

by MEANDUANDBOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pat Repman
Mar 17, 2021 -

Alan Webb Mitsubishi responded

Russell I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Adam Ahmadi Service Manager 360-892-9004 ext 213 Adama@alanwebbautogroup.com

Mar 18, 2021 -

MEANDUANDBOO responded

Had the alternator, serpentine belt and belt tensioner which was frozen replaced. This is something that should have been caught. Now I’m getting emails that I should come in for a 27 point inspection. I thought that you did that every time. Not afraid to pay for repairs but would like to be able to trust that what needed to be fixed actually got fixed. Gladys

February 18, 2021

Another great job by Alan Webb! Had my car towed there for a service and they had it ready the next day first thing in the morning! Curtis in the service department is awesome! More

by TERRY91474
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis
Feb 19, 2021 -

Alan Webb Mitsubishi responded

Terry, Awesome! We are so pleased to hear that Curtis is awesome and facilitated the battery replacement quickly. Thank you for taking the time to share your experience with us. We look forward to seeing you and your Outlander again but not so soon next time. Take care and have a wonderful day! Best wishes, Your Alan Webb Mitsubishi Family

February 04, 2021

Great service! Very easy to get the work done on my car that was needed. I would definitely go here again! It is really appreciated! More

by TERRY91474
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis
Feb 08, 2021 -

Alan Webb Mitsubishi responded

Terry, Awesome. We are pleased to hear that your service was great. Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We look for3ward to seeing you and your Outlander in the future. Have a great day! Sincerely, Your Alan Webb Mitsubishi Family

January 06, 2021

Your people did good, worked hard to please. With no pressure. After we pay this rig off we plan on coming back for the wife's car. This is one of the only dealerships that I feel comfortable with. Than More

by rewipe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Repman, Mike Jacques, Sam Manaway, Liz Osterloh, Paul Nickolas
Jan 11, 2021 -

Alan Webb Mitsubishi responded

Larry, Awesome! We are pleased to hear that our staff did a good job and earned your future business. Thank you for taking the time to share this nice review and a 5-star review. We value your time and feedback. We look forward to seeing you and your Titan in the future. Take care and have a great day! Sincerely, Your Alan Webb Mitsubishi Family

December 31, 2020

Mike was amazing to work with. He knew I loved this car and did everything he could to help me get into it! I love driving it and the safety features are amazing. Mitsubishi warranty is hard to pass up, e More

by loveslostflower
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Repman, Chris Porter, Mike Jacques, Liz Osterloh, George Zumwalt, Tim Rock, Paul Nickolas
Jan 04, 2021 -

Alan Webb Mitsubishi responded

Elizabeth, Congratulations on your new Mitsubishi Eclipse Cross. Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are thrilled to hear that Mike was amazing to work with. We look forward to seeing you and your Eclipse Cross in the future. take care and have a wonderful day! Sincerely, Your Alan Webb Mitsibishi Family

December 27, 2020

They had my car in and out within an hour! They did great and explained what my car needs next. Offered to even wash my car! More

by mom4life63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Repman
Dec 28, 2020 -

Alan Webb Mitsubishi responded

Kerry, Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are happy to hear that your service was timely and informative. We look forward to seeing you and your Lancer in the future. Have a great day! Sincerely, Your Alan Webb Mitsubishi Family

December 18, 2020

Everything went perfect. You have a great bunch of people working for you. The waiting area was very nice. Thanks a lot. 1-2-3 go. Tom More

by TOM_BLIZZARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Repman
Dec 21, 2020 -

Alan Webb Mitsubishi responded

Tom, Thank you for taking the time to share this kind review and a 5-star rating. We value your time and feedback. We are pleased to hear everything went perfectly and our staff are great. We look forward to seeing you and your Lancer in the future. Happy holidays! Sincerely, Your Alan Webb Mitsubishi Family

December 16, 2020

Curtis in the service department is fantastic.. very personable, professional, and knowledgeable.. thank you for your services..I would recommend them anytime, bought both my vehicles here. More

by KATKAPLANLV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis
Dec 17, 2020 -

Alan Webb Mitsubishi responded

Katrina, Thank you for taking the time to share this nice review. We value your time and feedback. We are pleased to hear that Curtis is fantastic and provided knowledgeable, professional service. We look forward to seeing you and your Endeavor in the future. Have a wonderful holiday! Seincerely, Your Alan Webb Mitsubishi Family

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