Alan Webb Mitsubishi

Bad experience A few weeks back I came into Alan Webb after seeing an ad on craigslist. The car was listed at a good price and we were eager to buy the car, especial A few weeks back I came into Alan Webb after seeing an ad on craigslist. The car was listed at a good price and we were eager to buy the car, especially after we had employees telling us to jump on the offer before it was gone (good sales tactic I have to say). Our salesman was very personable and nice, and I have nothing bad to say about his service other than the fact that we were quoted amazing rates, just to have them come back and jack up the rate from a projected 2.99% to 3.99% after we were close to closing the deal. I was still interested in the vehicle and willing to accept 1% higher than originally quoted, I also added a 4 year extended warranty for "$10.00" more a month and lube for life for another "$5.00" a month. The rest of my experience was a fairly good one, the finance manger Natalie was very talkative and pleasant to speak with. It wasn't until a few days later that my experience changed, I was called about a week later because my application was denied at 3.99% and now had to be resigned at 4.84% which was of course upsetting, Natalie did not show me any paperwork showing me why my application was denied she just simply said that my file was not "big" enough. I looked up this particular situation and learned that this is a common scam that dealerships can pull called "yo-yo financing" where they accept you at a certain rate and call you back later to tell you that you have been denied and have to come and sign at a higher rate after you become attached to the vehicle. I also took a thorough look through my paper work a few days later and was horrified when I realized that my add ons that should have cost me approximately another "$15.00" a month actually brought my loan from a $12,000 loan to a $20,000 loan. The warranty and other add on costs me altogether about 4 grand and jacked my finance charge way up, which I also read about, its payment packing, this is when the financer quotes you add ons at low monthly prices so that it seems like a no brainer to add them, when actually they can cost you thousands. At this point all I want to do is cancel the extended warranty and other add ons so that my loan is not close to double what I have previously thought it was. I understand that signing documents without going through them more closely is my problem but the finance manager never once went through the total of my charges, she quoted me a cheap extended warranty for "a few dollars more a month"' that actually equated to thousands. Her person ability and fast hands kept me from realizing what she was actually talking me into and what exactly I was signing for. I emailed Natalie abut cancelling the extended warranty and after I did not get a response after a few days, I went into the dealership to cancel in person, I was greeted by a transformed finance representative, she was no longer nice or personable, she asked me why I wanted to cancel the warranty and after letting her know that the warranty added a lot more to my loan than i had expected, she had nothing to say, she walked us into her office, said no words until she got the right paper which was about 15 short lines to fill out, we could have easily filled it out under 5 minutes and returned it to her right then but she all but kicked us out of her office, telling me to TAKE it and either email it to her or come back and return it to her because she had a deal right then that was obviously more important than settling an issue with me. I told her that I would fill it out really quickly and return it to her, she then told me to give it to the front desk because she was busy. I went ahead and took the paperwork home and I am faxing it out today, myself because I no longer believe that this dealership has my best interest in mind. I will continue to spread the word about my experience to every one that I can so that people can avoid having the bad experience that I am currently dealing with. More

Disgusting The worst experience buying a car ever. Acey the sales manager is a weasel. Unfortunately we are still not done dealing with them cause an accessory t The worst experience buying a car ever. Acey the sales manager is a weasel. Unfortunately we are still not done dealing with them cause an accessory they promised to install as part of the purchase price was a cheap aftermarket piece of crap. Not OEM. What kind of a dealer installs non OEM parts on a brand new $45,000 car? We contacted mitsubishi corporate and they literally suggested we get a lawyer and sue them. Wow. Way to back up your dealerships mitsubishi. More

Wanted to buy an SUV and visited this dealer as they had a number of new and used SUVs at a tempting price. When I got there I experienced a high amount of pressure to buy a used a nissan and eventually ga a number of new and used SUVs at a tempting price. When I got there I experienced a high amount of pressure to buy a used a nissan and eventually gave in to what seemed like a fair deal. I realized later that the SUV had I purchased - a Nissan Murano - had a lot of problems that they had managed to conceal from me. They were of course completely unwilling to buy back in the next few days, and wouldn't even take it back as a trade-in towards another vehicle, I'm assuming because they knew about all the problems it had. Ended up trading it in at another place for a big loss, I just couldn't stand the car anymore after the horrible experience. There are lots of other places that sell good vehicles with guarantees and don't use such slimy sales tactics, I'd advise everyone to stay away from this place. More