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Alan Webb Mitsubishi

Vancouver, WA

4.6
253 Reviews
Call Dealership (360) 256-0506
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3608a NE Auto Mall Drive

Vancouver, WA

98662

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253 Reviews of Alan Webb Mitsubishi

December 08, 2021

The staff is always very friendly, and my oil change was completed very quickly. The waiting area inside the dealership was clean and social distancing was in effect. More

by SANDYCU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Repman
Report | Print
Dec 08, 2021 -

Alan Webb Mitsubishi responded

Hello, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Mitsubishi Team

November 30, 2021

I had an awesome experience. Mostly online and over the phone. Easy, friendly and very satisfied. Mike was super low key and made me feel great about my purchase. More

by saramills6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jacques
Report | Print
Dec 02, 2021 -

Alan Webb Mitsubishi responded

Sara, We are happy to hear that you had an awesome experience. We value your time and feedback. We look forward to seeing you and your Kia Niro in the future. Take care and have a great day! Sincerely, Your Alan Webb Mitsubishi Auto Family

November 25, 2021

Got in on short notice. Dave Grieves is an all star mechanic! Happy Thanksgiving to all. More

by tecaine
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Repman
Report | Print
Nov 29, 2021 -

Alan Webb Mitsubishi responded

Lora Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Mitsubishi Team

November 21, 2021

Nancy was awesome! She was extremely helpful during my oil and maintenance. change. She deserves a raise!!! More

by SEQUOIA_MAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Repman
Report | Print
Nov 22, 2021 -

Alan Webb Mitsubishi responded

Hello, Thanks for the amazing review and rating about Nancy! We look forward to doing business with you again in the future. Sincerely, The Alan Webb Mitsubishi Team

November 18, 2021

Hi,my name is Valery Valynkin,my last visit was 11/17/21 ,i did change oil on 2017 Mitsubishi Outlander.I never pay before for the tires rotation,yesterday servise guy get 15$????? More

by VALYNKIN.VALERY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pat Repman
Report | Print
Nov 19, 2021 -

Alan Webb Mitsubishi responded

Hello, Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach to our Service Manager, Adam Ahmadi, to discuss this matter at 360-892-9004 ext 213.

November 16, 2021

Took forever to even get a return email for an appointment never recived a return call I had to find the service managers email and email him myself Brandi was great but i did watch my car sit for More

by KJUCKER12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandi, Adam Ahmadi
Report | Print
Nov 16, 2021 -

Alan Webb Mitsubishi responded

Kristin, Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach to our Service Manager, Adam Ahmadi, to discuss this matter at 360-892-9004 ext 213.

Nov 18, 2021 -

KJUCKER12 responded

Reaching out to Adam was not helpful in the first place. he was not very responsive to emails. Compared to other mitsubishi dealerships. Alan webb fell short of mitsubishi's customers services reputation. Rsther dissapo8nting that you have to find out wheb you arrive for service that everything is done on thr nissan side. Brandi was great very polite and explained things to me.

October 09, 2021

They were very busy and I had to wait a while, however they gave me free tire rotation, because of the wait. Very happy with the service. More

by PFLEGER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pat Repman
Report | Print
Oct 13, 2021 -

Alan Webb Mitsubishi responded

Joyce, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are pleased to hear that your received thoughtful service even though you had a longer than usual wait. We look forward to seeing you and your Mirage in the future. Have a great day! Sincerely, Your Alan Webb Mitsubishi Auto Family

September 20, 2021

Dealership was friendly, helpful and honest. What more could you ask for? Looking forward to working with them for the life of this vehicle. More

by tsizzle7
Recommend Dealer
Yes
Employees Worked With
Mike Jacques
Report | Print
Sep 20, 2021 -

Alan Webb Mitsubishi responded

Travis, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are happy to hear that our dealership was friendly, helpful, and honest. We look forward to seeing you and your new Mitsusibshi Outlander in the future. Take care and have a wonderful week! Sincerely, Your Alan Webb Mitsubishi Auto Family

August 27, 2021

Great and accommodating staff. Never fails to look for options to cater the needs of the customer. We highly appreciate the help of mike jacques and david. Great job! More

by SHEAN_2004
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jacques, David Loubey
Report | Print
Aug 27, 2021 -

Alan Webb Mitsubishi responded

Hello, Thanks for the amazing review and rating. We look forward to doing business with you again in the future. Sincerely, The Alan Webb Mitsubishi Team

August 18, 2021

Sales team Mike and Jonathan were nice and they provided nice deals off of MSRP on our desired vehicle. Also, the dealership provided us better rates to finance our vehicle purchase. Thank you. More

by Temba
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jacques, David Loubey
Report | Print
Aug 20, 2021 -

Alan Webb Mitsubishi responded

Hello, Thank you for taking the time to share this kind review and a 5-star rating. We value your time and feedback. We are pleased to hear that Mike and Jonathan were nice and provided a great deal. We look forward to seeing you in the future. Take care and have a great weekend! Sincerely, Your Alan Webb Mitsubishi Auto Family

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