Al Serra Auto Plaza (Used/Group)

As is vehicle Recently purchased a used (as is) vehicle from the used lot. On the test drive I noticed the brakes where in bad shape. Talked to the salesman Adam Gr Recently purchased a used (as is) vehicle from the used lot. On the test drive I noticed the brakes where in bad shape. Talked to the salesman Adam Griffin and manager Mike Majerowicz. This was a high mile older vehicle. Mike drove it and agreed it was bad and had the vehicle repaired regardless of me buying it or not. Drove the vehicle after and it’s like a new car. Extremely happy with everything and how even though it was as is they still cared about making it right. Also when I first arrived I was early and my salesman was not in yet so John Peera helped get me in the vehicle to drive it and never acted like it was a problem. Great team work. Good people. More

A very upsetting experience My spouse and I drove over 100 miles to test drive a car that I had been looking for. I made an appointment the day before for a next-morning meeting. My spouse and I drove over 100 miles to test drive a car that I had been looking for. I made an appointment the day before for a next-morning meeting. After test-driving (and loving) the car, the salesperson and I made arrangements for payment and for the dealership to deliver the car to me on the next business day. After driving the 100+ miles home, I attempted many times to contact my salesperson and also the manager I had worked with to give them my debit card information, but could only get transferred to phone mail. After 3 hours, and calling the main number to insist on speaking with an actual person, I was notified that the car had been sold after I left. "A communication error". And . . . I HAD TO CALL THEM to hear the news. This is no way to run a business - 4 hours on the road to see this car and an afternoon wasted. I am both furious and disappointed. More

Great Experience! As a single woman I was wary of buying a used car from a large dealership. Bob Johnson was my superb, professional salesperson. With no pressure pati As a single woman I was wary of buying a used car from a large dealership. Bob Johnson was my superb, professional salesperson. With no pressure patience he helped me choose my new used car. I am very satisfied with the buying experience I had at Serra. My "new" Subaru is perfect! More

Best car buying experience we moved to grand blanc just few days ago and were in need of a vehicle urgently . Our first stop was at Al Serra Subaru. We were helped by Jason. Jas we moved to grand blanc just few days ago and were in need of a vehicle urgently . Our first stop was at Al Serra Subaru. We were helped by Jason. Jason was very professional , very thorough and after talking to him, we were 100% sure that we were in right place and buying the best vehicle in our budget. Jason also came oh his off day on a weekend to help us with closing. The whole staff was very helpful. Highly recommend. More

Car purchase Upon entering the dealership Chris Salter greeted myself and my wife. We let him know our interest in the 2012 Impala on the lot. We took the car for Upon entering the dealership Chris Salter greeted myself and my wife. We let him know our interest in the 2012 Impala on the lot. We took the car for a test drive, and when we returned we started the process to buy the car. Chris picked us up on a Saturday morning to finalize the paperwork and we drove off in our new car. He was great to work with and I would recommend him to any potential customers. More

Easy, Quick, Painless car buying experience Bobby Johnson is the man! He helped my wife and I find the perfect vehicle in a 2015 Buick Encore and made it as pain free and simple as you could eve Bobby Johnson is the man! He helped my wife and I find the perfect vehicle in a 2015 Buick Encore and made it as pain free and simple as you could ever imagine. No hassle, no pressure at all - You can tell Bob has been in the business a long time because he had an answer for every question we had. Go see Bobby Johnson when buying your next vehicle. If you are looking for professionalism, integrity, and experience - he will take great care of you like he did us. Thanks! More

excellent provided all details and options Referred to and followed throughwith all aspects customer service oriented and explained in detail and options available and even talked about future Referred to and followed throughwith all aspects customer service oriented and explained in detail and options available and even talked about future when lease is up and my daughter will be coming in 2 weeks to buy from kenny More

Great experience!! I had a wonderful experience throughout the entire car buying experience and was treated like family. I would definitely recommend and will be going b I had a wonderful experience throughout the entire car buying experience and was treated like family. I would definitely recommend and will be going back for my next car! More

Amazing I rated the dealership due to my salesman, Mr. Hudy Handy. I would recommend Mr. Handy to anyone who is looking at purchasing a vehicle. I rated the dealership due to my salesman, Mr. Hudy Handy. I would recommend Mr. Handy to anyone who is looking at purchasing a vehicle. More

Great price great service Ryan Burge delivered exactly what we asked for on our budget. And saved us thousands on the Lease turn-in .and it happened over night! Ryan Burge delivered exactly what we asked for on our budget. And saved us thousands on the Lease turn-in .and it happened over night! More