Al Serra Auto Plaza (Used/Group)

Jon is the Best! Being a single woman, I wasn't taken seriously at other dealerships. Jon spoke to me as a true customer and treated me with respect from beginning to Being a single woman, I wasn't taken seriously at other dealerships. Jon spoke to me as a true customer and treated me with respect from beginning to end. I've never been treated so well and continue to recommend him to my friends & family. As he was explaining my new car to me, the last thing he said to me was "My job starts now". I was floored by that. I am a customer for life. He's the best! More

I purchased a car rather than getting "sold"!! It is very rare that you find a sales team like I did. I have purchased cars in Dallas, Houston, Orlando and the Detroit area and I have never been tr It is very rare that you find a sales team like I did. I have purchased cars in Dallas, Houston, Orlando and the Detroit area and I have never been treated as well as my wife and I were at Al Serra by David Garr. Even after the sale he has followed up to make sure the entire process was taken care of like we were VIP's. I have and will continue to purchase all cats through David. He is a class act! More

Visit Leanne was great. Very helpful I'll be back when I'm ready to buy. I was hoping to turn my lease in early, which isn't a good idea for me now Leanne was great. Very helpful I'll be back when I'm ready to buy. I was hoping to turn my lease in early, which isn't a good idea for me now More

Excellent Customer Service I've been doing a lot of research and shopping around trying to find a reliable vehicle for my commute to work. I've spoken to countless reps and thro I've been doing a lot of research and shopping around trying to find a reliable vehicle for my commute to work. I've spoken to countless reps and throughout the car buying experience, so far Ted Patton has proven to be a trustworthy and valuable resource. He answers all of my questions thoroughly and his passion for great customer service is evident. I will be referring my network to him every chance I get More

Go see John Paris! Decent dealership. I come back for the customer service. Everyone is friendly and willing to help. We bought a suburban there a couple of years ago Decent dealership. I come back for the customer service. Everyone is friendly and willing to help. We bought a suburban there a couple of years ago but have been using the service department for quite a few years. John Paris was recommended to us and that is the only salesman we see! He is generally very busy but always makes time for us for anything we need! He is the reason we come back! More

They value $$$ over customers I found a 2003 Honda Element available at "wholesale to public" from Al Serra. Low miles (for an Element), clean carfax, and a great price. My wife an I found a 2003 Honda Element available at "wholesale to public" from Al Serra. Low miles (for an Element), clean carfax, and a great price. My wife and 11 month old took a 2 hour trip across the state to take it for a test drive, which only lasted for about half a mile after the car slugged to a stop. The brakes locked up! I was willing to forgive its condition given the price, and Rob, the sales rep, was very apologetic and willing to lower the price even more after the problem was fixed, which I appreciated. I followed up the next week, he told me everything was fixed and ready to go. I told him I'd still be interested at the lowered price and would pay cash if I could reschedule for another test drive, but after some back and forth for a few days, he informed me his manager had somebody else interested who'd buy the car at full price on a credit plan. Since I didn't want to loose it, I told him I would've still been willing to pay cash at full price, but because the manager could get the other buyer on a credit plan, it was a better deal for them, and sure enough, the car sold to the other buyer. Being a business man, I understand their motivation to sell the car to the other buyer, unfortunately it came at my expense (Oh the brakes weren't working? Thanks for driving 2 hours to be the guinea pig to find out!). Very disappointed in the manager's consideration and loyalty to potential customers who had already invested time and energy into the purchase, just to earn a buck. Rob the sales rep however, was very considerate and understanding of our situation and fought for us to make sure all the details were figured out before we made another family trip across the state. Would've been happy to buy from him, just not from Al Serra! More

Sales gimmicks and poor service After receiving a quote from them during one of their great trade-in specials I went down the road and received a better deal straight up, no gimmicks After receiving a quote from them during one of their great trade-in specials I went down the road and received a better deal straight up, no gimmicks. Have left the service area the last four times dissatisfied. Keep trying to give them business, they keep pushing away. As of today they want to keep my car 3 days to repair. The dealer down the road will finish the repair in one day (warranty repair). Totally not impressed. Must be too large to fail or something, not sure. More