Al Serra Auto Plaza (Used/Group)

Wonderful experience . Would recommend to family and friends. David was very knowledgeable and helpful. We will come back to see David again for all of our car needs. . Would recommend to family and friends. David was very knowledgeable and helpful. We will come back to see David again for all of our car needs. More

Sales experience Thank you for the time spent in searching for a new vehicle and conscious of my time and budget. Even though I was in the Cadillac building, I was ab Thank you for the time spent in searching for a new vehicle and conscious of my time and budget. Even though I was in the Cadillac building, I was able to explore my options across the Plaza and ended up purchasing a Gmc and I love it! More

New car I have gone to Leann for many years to purchase all my new vehicles. I can't express enough how wonderful she is and how great she is at her job. I have gone to Leann for many years to purchase all my new vehicles. I can't express enough how wonderful she is and how great she is at her job. More

Always a great experience! I have purchased 3 cars from Al Serra, the sales people are always friendly and welcoming! Leann Chevalier has always been so helpful and accommodatin I have purchased 3 cars from Al Serra, the sales people are always friendly and welcoming! Leann Chevalier has always been so helpful and accommodating. I will continue to purchase my vehicles from her and Al Serra! More

Highly recommend this dealership Very positive experience dealing with this dealership. My experience with David Garr was extremely positve. He was more than helpful - he was honest a Very positive experience dealing with this dealership. My experience with David Garr was extremely positve. He was more than helpful - he was honest and patient. I will come back here and ask for David next time I buy a car. More

Excellent attention to detail I was working with David Garr trying to get a car for my wife and he was above board and bent over backwards every step of the way to help us find wha I was working with David Garr trying to get a car for my wife and he was above board and bent over backwards every step of the way to help us find what we needed. Knowledgeable, caring, and truly helped us when we gave him a tougher than normal situation to deal with. Thank you David, we will be back to see you for our next car! More

Al Serra Experience I am so in love with everything about my new jeep. My experience in Al Serra was also amazing and everyone was so friendly and helpful. I am so in love with everything about my new jeep. My experience in Al Serra was also amazing and everyone was so friendly and helpful. More

They value $$$ over customers I found a 2003 Honda Element available at "wholesale to public" from Al Serra. Low miles (for an Element), clean carfax, and a great price. My wife an I found a 2003 Honda Element available at "wholesale to public" from Al Serra. Low miles (for an Element), clean carfax, and a great price. My wife and 11 month old took a 2 hour trip across the state to take it for a test drive, which only lasted for about half a mile after the car slugged to a stop. The brakes locked up! I was willing to forgive its condition given the price, and Rob, the sales rep, was very apologetic and willing to lower the price even more after the problem was fixed, which I appreciated. I followed up the next week, he told me everything was fixed and ready to go. I told him I'd still be interested at the lowered price and would pay cash if I could reschedule for another test drive, but after some back and forth for a few days, he informed me his manager had somebody else interested who'd buy the car at full price on a credit plan. Since I didn't want to loose it, I told him I would've still been willing to pay cash at full price, but because the manager could get the other buyer on a credit plan, it was a better deal for them, and sure enough, the car sold to the other buyer. Being a business man, I understand their motivation to sell the car to the other buyer, unfortunately it came at my expense (Oh the brakes weren't working? Thanks for driving 2 hours to be the guinea pig to find out!). Very disappointed in the manager's consideration and loyalty to potential customers who had already invested time and energy into the purchase, just to earn a buck. Rob the sales rep however, was very considerate and understanding of our situation and fought for us to make sure all the details were figured out before we made another family trip across the state. Would've been happy to buy from him, just not from Al Serra! More

Sales gimmicks and poor service After receiving a quote from them during one of their great trade-in specials I went down the road and received a better deal straight up, no gimmicks After receiving a quote from them during one of their great trade-in specials I went down the road and received a better deal straight up, no gimmicks. Have left the service area the last four times dissatisfied. Keep trying to give them business, they keep pushing away. As of today they want to keep my car 3 days to repair. The dealer down the road will finish the repair in one day (warranty repair). Totally not impressed. Must be too large to fail or something, not sure. More