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495 Mazda

Lowell, MA

Overview
Employees
Reviews
Vehicles
4.7
3,044 Reviews
For one of the best selections of Mazda vehicles around, visit 495 Mazda. 495 Mazda is on the Tewksbury Lowell line There has never been a better time to own a New Mazda as many of the models are setting the standards as to what an automobile should be. Always stylish, efficient and fun-to-drive, a Mazda vehicle means reliability and quality for years to come. If you have ever owned one, you know exactly what we are talking about For those that are not too familiar with Mazda, feel free to stop on in and meet with one of our Specialists today!
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720 Rogers St

Lowell, MA

01852

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Showing 3,044 reviews

January 24, 2026

The service department staff was excellent. Everyone was friendly, professional, and never pushy. The service advisor, Natasha, who helped me was especially outstanding. She was clear, honest, More

by Nrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha
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Jan 24, 2026 -

495 Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 24, 2026

Great service experience today! Natasha was extremely helpful and friendly. Guy provided a thorough and expert service video as well. More

by aaronmbry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha, Guy
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Jan 24, 2026 -

495 Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing 495 Mazda!

January 10, 2026

Great service! I was on and out in no time. Natasha is amazing! Thank you! More

by kcjobs123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha
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Jan 10, 2026 -

495 Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing 495 Mazda, we look forward to having you as a valued customer for many years to come!

January 07, 2026

I went to mazda the other day to get an oil change every thing went very good then had to come back to get 4 new tires it also went very good emily was super awesome thank you emily and everyone at mazda fo More

by Tommy316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2026 -

495 Mazda responded

Thanks for sharing about your experience with 495 Mazda. We appreciate your business and hope to see you again soon!

December 23, 2025

495 Mazda was a pleasure to work with to purchase my new car, straightforward and transparent throughout the whole process. I would highly recommend to visit if you are car shopping! More

by ashly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Domenic Pellegrino
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Duffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2025 -

495 Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 29, 2025

DO NOT I repeat DO NOT purchase a car from 495 Mazda in Lowell. Definitly DO NOT get your car serviced there - unless you would like to have to have your engine rebuilt...... Went in for an oil chang More

by Arleighk14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Ghandchi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2025 -

495 Mazda responded

Thank you for sharing your feedback. After thoroughly reviewing your case, we confirmed that your vehicle did, in fact, require a cylinder head replacement. This repair was fully covered under the manufacturer’s warranty. Additionally, we provided you with a rental vehicle at no cost for the entire three-week repair period. While we always strive to complete repairs as quickly as possible, the global shortage of auto parts resulted in unavoidable delays. We recognize this was an inconvenience and, to further support you, we also offered three months of lease payments totaling $1,500. Although you declined this compensation, we extended it in good faith based on the circumstances. We understand how frustrating unexpected vehicle issues can be, but we took every possible step to address the problem promptly, fairly, and at no financial burden to you. Based on these actions, we believe 495 Mazda handled your situation appropriately and went above and beyond to assist you throughout this process. Thank you again for your feedback and the opportunity to address your concerns.

Nov 30, 2025 -

Arleighk14 responded

YOU did not offer 3 months of lease payments - Mazda National did. And you did NOTHING to get that I had to call myself and make that happen. You said my car was unsafe even after the repair (I have that in writing) AND you said it would cost me a lot of money to get into a new lease. And the icing on the case is your GMs voice mail (which I also have) - "Your car is ready - come get it" after saying he was going to follow up with customer care try and get me in a vehicle that is safe. Terrible terrible customer service. But of course you also won't say what happened at that oil change soooo.... don't worry I found a better dealership that DID work with me to get me in a safe car. Liberty Mazda in Wakefield - top notch professionals.

November 19, 2025

495 Mazda is a sensible choice for scheduled and warranty service for a Mazda. They work with you to make sure everything is fair and reasonable. More

by DV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eliza Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2025 -

495 Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at 495 Mazda to be a positive one. Please don't hesitate to reach out if you need anything else.

October 25, 2025

Excellent experience for my first visit to Mazda service. Everyone was friendly I loved the video update and the opportunity to message while my car was being serviced. Thank you! More

by christine.strickler
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eliza Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfonzo
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Oct 25, 2025 -

495 Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 21, 2025

I’ve been servicing my cars here since January 2021. I have never had an issue and always find them extremely honest and fair. More

by Steph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Ghandchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Soun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Aponte
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Oct 21, 2025 -

495 Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 11, 2025

Unlike prior service visits my 15,000 mile service visit went smoothly and timely. Video of tire and brake remaining life checks is very helpful. I hope to recommend this dealer in future reviews. More

by CX-30 New Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mr. Ford
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Oct 15, 2025 -

495 Mazda responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

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