495 Mazda

Again, unscheduled drop off on Monday due to engine trouble on way to work. Uberred me to work. Did not have loaner available. Diagnosed issue. Part didn’t arrive next day (ordered too late). When trouble on way to work. Uberred me to work. Did not have loaner available. Diagnosed issue. Part didn’t arrive next day (ordered too late). When part was sent to wrong location the next day, they were able to arrange for me to get a loaner. I asked again for my inspection report. They ran it and gave it to me. Since my car was in the shop I elected to have extra work done based on report. Didn’t get my car back until following Monday because the work wasn’t going to be completed until sometime Saturday. They said I could hold onto loaner until then. I really wanted my car back Friday. Communication became spotty Friday, that I ended up going to the dealership to see if by chance they were able to finish the work on Friday. In general, communication was good this experience but not as good as previous. More

Service dept was great handling my unscheduled drop off. We’re good at communicating progress. Helped with transportation to/from work and home with Uber and a free loaner. Fixed problem. Only downside, We’re good at communicating progress. Helped with transportation to/from work and home with Uber and a free loaner. Fixed problem. Only downside, no inspection report. More

I am pleased thus far. Kristen made my purchase pleasurable and was very knowledgable and helped with everything she could. I will always return to do business with 495, pr Kristen made my purchase pleasurable and was very knowledgable and helped with everything she could. I will always return to do business with 495, primarily because of Kristen. Dom was also very helpful. Buying a car can be stressful. These people were professional and considerate in all aspects of my purchase. I also want to mention Chris. He is knowledgable, and professional. I will be purchasing additional coverage on my vehicle because of his presentation. I am thankful that these individuals made my purchase stress free. More

We bought our new car from David, and the experience has been exceptional. He was very clear and transparent about how the price was calculated and he dropped the car at our place. I would definitely recomm been exceptional. He was very clear and transparent about how the price was calculated and he dropped the car at our place. I would definitely recommend him. More

Customer service is responsive, but the mechanics try to upsell customers on service that is not needed. The dealership is not cheap and doesn’t value longstanding customers. upsell customers on service that is not needed. The dealership is not cheap and doesn’t value longstanding customers. More

Our experience in buying a new Mazda CX50 was exactly what we were looking for in 2025. On our first visit to the dealership, we walked through the lot to look at colors of the vehicles in stock and dete what we were looking for in 2025. On our first visit to the dealership, we walked through the lot to look at colors of the vehicles in stock and determined based on looks we wanted to test drive one, our second visit we met with David Duffin and were able to test drive the vehicle with no pressure to purchase. A few days later we discussed pricing via email and phone. They did not have one in stock with the option we wanted to get to our price range, so David and Dominic worked together to get one. A week later we left the dealership with the vehicle we wanted at a fair price. More

They were extremely kind and helpful at this dealership, very great service every time we come here. very great service every time we come here. More

Alex did amazing job. He did all the paper work AB’s answered all the questions. He did all the paper work AB’s answered all the questions. More

I had my car in for a transmission replacement and they didn't reinstall the lower front splash guard. This was subsequently discovered by another Mazda dealer and I had to pay $235 to have it replaced. Th didn't reinstall the lower front splash guard. This was subsequently discovered by another Mazda dealer and I had to pay $235 to have it replaced. This dealership has otherwise been good. More

Emily was very responsive and communicated regular stays updates. The video review was helpful in unsustainable the work. Very pleased. updates. The video review was helpful in unsustainable the work. Very pleased. More