luis morales | Page 9

I was referred to Penn Toyota by a coworker. This place has great customer service. I walked in only knowing I wanted a RAV4. By the next week I got 2021 RAV4 with all the features I wanted with a beautifu has great customer service. I walked in only knowing I wanted a RAV4. By the next week I got 2021 RAV4 with all the features I wanted with a beautiful color. No one pressured me to hurry up and buy something quickly and everyone there is friendly. Luis Morales was the main person helping me. He is charismatic, very knowledgeable about the car’s features, will always work with your budget, and a great car salesman. More

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Luis was great! He took his time to listen to us, helped me with my new lease and I never felt rushed. He’s friendly and easy to talk to. Went out of his way to pick up my new car at a nearby dealership. Ve me with my new lease and I never felt rushed. He’s friendly and easy to talk to. Went out of his way to pick up my new car at a nearby dealership. Very grateful for his service. More

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Went in to get into a new lease and Luis was very helpful trying to get us what we were looking in price. Tells you straight but is very friendly. trying to get us what we were looking in price. Tells you straight but is very friendly. More

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So I walked into Penn Toyota and right away was greeted with a smile and great hospitality by salesman Luis Morales. He was very intuitive about my wants and needs but I have to say that he is a man with l with a smile and great hospitality by salesman Luis Morales. He was very intuitive about my wants and needs but I have to say that he is a man with lots of patience because I didn’t know exactly what I wanted and was all over the place with it but he understood and in fact seemed very laid back and maid me feel like he was just enjoying my company. He showed me a variety of vehicles that were spot on with my likes. In one he showed me the Mercedes Benz that I purchased yesterday and he and I both knew right away it was a match. He took me to test drive the car and I was immediately sold. He shared some laughs and he made the experience over all a really good one. The world needs more salesmen like Luis Morales and I will go further and say this, as long as Penn Toyota has Luis Morales on board I will be a repeated customer and highly recommend for anyone to walk in there and today and ask for Luis Morales. Highly recommended. More

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If you're looking to get a car at Toyota please do yourself a favor and go see Luis Morales! He is so helpful, kind and welcoming and made my mom and I feel very comfortable. He genuinely cares about yourself a favor and go see Luis Morales! He is so helpful, kind and welcoming and made my mom and I feel very comfortable. He genuinely cares about his customers and will answer any questions you have. He will try to find you the best deal (like he did for us! I absolutely love my new car) He is very professional and we did not feel rushed at all. Luis will definitely take care of you, I really appreciate the service he provided. More

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Luis and Chris were great to work with. I was returning my old lease and wanted to inquire about a new lease. After some back and forth, we were able to work out an agreeable price and terms for my next l my old lease and wanted to inquire about a new lease. After some back and forth, we were able to work out an agreeable price and terms for my next lease on the Toyota Highlander XSE. Go see them if you're looking for a lease. More

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Luis was great! He is definitely the guy you want to see. He was professional and patient! He gave a great experience! Go see Luis when you are ready to purchase or lease your car! He was professional and patient! He gave a great experience! Go see Luis when you are ready to purchase or lease your car! More

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Luis was a total professional and was great to work with. He genuinely cares about his customers, and he was quick to accommodate us at every turn. He went out of his way to make sure things went smoothly. I He genuinely cares about his customers, and he was quick to accommodate us at every turn. He went out of his way to make sure things went smoothly. I also appreciated how he would seek out colleagues if he was ever unsure about something instead of guessing and providing wrong information. A total professional, Luis is a pleasure to work with. More

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Went online to buy a new car, a lady contacted me from Penn Toyota probably an online coordinator and promised me for the highlander(Red), though it was far away from my home but we drove on her assuranc Penn Toyota probably an online coordinator and promised me for the highlander(Red), though it was far away from my home but we drove on her assurance for the color we wanted. The manager(Eric) told me we don't have the color as promised and tried to sell me other color, but since we pressed for it, he said the only way to find it if you leave a deposit of $500.00, So we charged it, he showed me the available cars from upstate NY and from Hillside Toyota, as he mentioned that the car from hillside is a recall and they cant sell it, I told them to look for other cars then Hillside. After two days got a call from the salesman Ali that the car is ready, I called Eric the Manager to make sure this is not from Hillside, he assured me that its from Upstate NY and not from Hillside and you can pick it up in two days, Got another call from the Salesman that the car is not ready and to come after 2 more days. The salesman Ali called the day of pickup that he is isolating because of covid and another salesman Michael will help us,So we reached the showroom, very exited, Met Michael, he left us for 30 minutes at Ali's table and told us to wait , 25 minutes we yell at them to help us with anyone, they gave us another Salesman Luis(Nice Guy), he showed us the car and we went to Finance Manager to sign the deal, Just by chance we asked him where this Highlander was brought from, He showed us HILLSIDE...... We told them We dont want this recalled car and that was mentioned earlier, Called Manger(Eric) for a Refund, he said its NON REFUNDABLE... where as we never agreed for a non-refundable charge. Please beware of sleazy technics of this dealer and DO NOT Sign without reading it. Very Poor Customer service. More

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My second car lease was almost completed and I was ready for my third Toyota Corolla. I headed back over to Penn Toyota, where I had leased my previous cars and had the good fortune of meeting Luis Morales for my third Toyota Corolla. I headed back over to Penn Toyota, where I had leased my previous cars and had the good fortune of meeting Luis Morales. An excellent salesman with first rate customer service skills. He handled the entire transaction. I never felt rushed or pressured. Once all the paper work was completed and the transfer of my insurance to the new car was finalized, he took the time to go over every element of the 2021 Toyota Corolla's upgraded operating system. I greatly appreciate the wonderful service provided by Luis Morales. More

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