luis morales

We had a great buying experience thanks to Luis Morales. We had been looking for a sienna for almost 4 months. After a brief email exchange and a couple of phone calls we had an opportunity to buy our car. We had been looking for a sienna for almost 4 months. After a brief email exchange and a couple of phone calls we had an opportunity to buy our car. Thank you, Luis, for your courtesy and professionalism throughout the entire process. We don’t buy new cars often but when we do, we will go back to Penn Toyota and Luis. More

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Just purchased a new Grand Highlander MAX from Penn Toyota, and I couldn’t be happier with the experience. Chris Penn, Chris Mignano, and Louis made the entire process completely seamless from start to Toyota, and I couldn’t be happier with the experience. Chris Penn, Chris Mignano, and Louis made the entire process completely seamless from start to finish. I’ll admit, I can be a little neurotic—maybe even all the time! They were patient, answered all of my questions, and never made me feel rushed or pressured. They also gave me an exceptionally fair price for my trade-in, which I really appreciated. This is my third car purchase in the last five years, and experiences like this are exactly why I keep coming back. Thank you to everyone at Penn Toyota for another outstanding experience. I highly recommend them! More

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Purchased a used 2022 Ford Bronco in excellent shape for the year. Vehicle was detailed and prepped properly. Delivery from start to finish was smooth with no issues. Luis Morales is a no nonsense sales con the year. Vehicle was detailed and prepped properly. Delivery from start to finish was smooth with no issues. Luis Morales is a no nonsense sales consultant. I drove over 6 hours to purchase this vehicle. Luis accommodated me with an Uber ride from a neighboring car rental facility after turn-in. Malvin Garcia, Chris Mignano and Luis all let it be known they all appreciated my trek to purchase this vehicle from Penn. More

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Absolutely terrible experience with this dealership. I went in to purchase a Toyota RAV4 and was hit with a $3,000 dealer markup right off the bat. After pushing back, I negotiated a deal with this s I went in to purchase a Toyota RAV4 and was hit with a $3,000 dealer markup right off the bat. After pushing back, I negotiated a deal with this sales representative. We came to an agreement, shook hands, and I moved forward based on that understanding. At the time, I didn’t have my trade-in title or spare key with me. Luis told me it was no problem and that I could bring them later. I specifically asked for a FedEx envelope so I could send everything the next day, and I was told they had them—but I was never given one. The next day, Luis called asking me to come back to drop off the title and key and fix paperwork errors that the dealership made. I told him I’d be available Saturday. When Saturday came, something came up and I couldn’t make it in person. I tried to be proactive and suggested sending everything via certified mail. Instead of working with me, he became rude and hostile. Throughout the conversation, he kept insisting that the key and title would “get lost” and repeatedly said that I would be fully responsible if that happened, instead of offering any reasonable solution or reassurance. I continued trying to find a solution and even offered to use Uber Courier and split the cost just to get them what they needed quickly. That only made things worse—his attitude became more aggressive, and he even threatened not to process my DMV paperwork. I’ve never dealt with a dealership that allows this kind of unprofessional and confrontational behavior from their staff. What started as a straightforward purchase turned into a frustrating and stressful experience. Proceed with caution. More

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Went to dealership luis helped me get my daughter her first great experience. It's a surprise for her. Go to penn!!! first great experience. It's a surprise for her. Go to penn!!! More

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I had a fantastic experience at Penn Toyota! From the moment I walked in, the staff was friendly, knowledgeable, and very welcoming. My salesperson, Luis, took the time to understand exactly wha From the moment I walked in, the staff was friendly, knowledgeable, and very welcoming. My salesperson, Luis, took the time to understand exactly what I was looking for and helped me get my dream car. What stood out most was his honesty and transparency. He answered all my questions, explained every detail clearly, and made sure I felt comfortable every step of the way on buying my first car. I truly felt valued as a customer. I highly recommend Penn Toyota to anyone looking for a great car buying experience. I absolutely LOVE my dream car and I will definitely be coming back for future purchases! Thank you Luis and the whole Penn Toyota team from the bottom of my heart! Have a Supra wonderful day! More

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It was a pleasure to purchase a high-demand vehicle from Penn Toyota. This Rav 4 Prime Plug-in Hybrid is an asesome car! The owner, Mr. Penn, visited with us while we were working with our salesman, Lui Penn Toyota. This Rav 4 Prime Plug-in Hybrid is an asesome car! The owner, Mr. Penn, visited with us while we were working with our salesman, Luis. When Mr. Penn learned that we are a military Navy family, we were honored to hear about his time in Vietnam while he also served in the US Navy. Mr. Penn is an honorable patriot. Luis treated us like family and took care of every detail. We were not rushed and treated so kindly the entire visit. We wish they were closer, but if we are ever in the market for another vehicle, it would be worth the trip to come back again. If you're in the market for a vehicle, you will be in good hands with Penn Toyota More

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Gilbert is very welcoming, patient, honest and very knowledgeable. He was really helpful and gave us a lot of attention when we were trying out and learning about our Toyota Corolla. He was happy to sp knowledgeable. He was really helpful and gave us a lot of attention when we were trying out and learning about our Toyota Corolla. He was happy to spend time showing us all of the features of our car. He is very dedicated to the buyer. The staff was friendly and made it easier to navigate through all of the required documents for the purchase of the car. I will definitely recommend Gilbert and Penn Toyota to our family and friends. More

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IT WAS A PLEASURE WORKING WOTH LUIS MORALES HE GOT ME AN UNBELIVABLE DEAL AND I AM A VERY HAPPY PENN CLIENT UNBELIVABLE DEAL AND I AM A VERY HAPPY PENN CLIENT More

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Are you looking for a low-stress and welcoming place to buy a new or used car? Something with no hidden fees for reconditioning or delivery charges? Then go to Penn Toyota and see Luis Morales! L buy a new or used car? Something with no hidden fees for reconditioning or delivery charges? Then go to Penn Toyota and see Luis Morales! Luis was the epitome of professional: Warm, kind, and accommodating to all of our various questions and concerns. We came looking for a car that seemed to good to be true in the current market: a beautiful, clean, and gently used Honda Accord at a reasonable price— but Luis and his team delivered with aplomb. Now, we have an excellent, trustworthy car that we can enjoy for years to come— all thanks to Luis, Sean, and the rest of the Penn Toyota team. More

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