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Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks

Service Advisor

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.5
141 Reviews

Dealership Experience

9 mos

Industry Experience

9 mos

Languages Spoken

English English

4.5

141 Reviews

Write a Review

141 Reviews of Zack Rooks

October 11, 2025

Dealership Rating
Employee Rating

Excellent customer service! they work with their customers and let them know what is going on with the service of their car More

by chasitylea
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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October 08, 2025

Dealership Rating
Employee Rating

Always polite and the work is A+ And I have been a Nissan customer for about 15 years if that tells you anything More

by dewaynehawkslong
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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October 07, 2025

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Employee Rating

Very thankful for the quick and professional service. It.is hard to find that today! Thank you. More

by jefferyhbelknap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amanda Badgwell, Amber Shockley, Maxine Young, Ashley Cox, Reece Weissend

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Oct 11, 2025

Tony Serra Nissan responded

We really appreciate that—quick and professional is exactly what our service team aims for at Tony Serra Nissan. Glad we could deliver the kind of experience that’s getting harder to find these days.

October 04, 2025

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Employee Rating

I had a very pleasant experience at the dealership. Prompt, courteous and professional! Thank you! More

by carabelknap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 07, 2025

Tony Serra Nissan responded

Glad to hear it—prompt, courteous, and professional is exactly how we want every visit to our service department at Tony Serra Nissan to feel. Grateful you trusted us with your vehicle.

October 03, 2025

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Employee Rating

Great and fast service and they offered me refreshments as well and also a part More

by Myerss1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

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Oct 07, 2025

Tony Serra Nissan responded

Glad to hear it—fast service and refreshments? That’s how we do it at Tony Serra Nissan. Grateful you gave us the chance to take care of both you and your vehicle.

Oct 09, 2025

Myerss1957 responded

great service nice people

October 02, 2025

Dealership Rating
Employee Rating

Great service. They forgot to put my new sticker in for next service appointment though. More

by swarner0411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amanda Badgwell, Amber Shockley, Maxine Young, Ashley Cox, Reece Weissend

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Oct 07, 2025

Tony Serra Nissan responded

Glad the service hit the mark—sounds like we just fumbled the sticker handoff. 🫣 We’ll make sure it’s ready for your next visit. Thanks for trusting the Tony Serra Nissan service team.

October 01, 2025

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Employee Rating

They claimed to have done testing on the vehicle but they will not provide any proof of the work being completed. Continuously tried to sell services that were not required & had just previously been complet More

by tersest_sprier_6k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 04, 2025

Tony Serra Nissan responded

We take claims like this seriously, and this isn’t how we operate at Tony Serra Nissan. All work and testing are documented and available to our customers, and recommendations are based on actual vehicle needs—not guesswork. If you’d like to review your service file, Maxine at 256-676-2435 can walk you through it directly.

September 29, 2025

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Employee Rating

Scheduled appt but they told me the wait time may be 2 hours since they were running late. Was done in a little over an hour. More

by kabajaja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

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Oct 04, 2025

Tony Serra Nissan responded

Glad we beat the clock—an hour turnaround isn’t bad for a ‘running late’ day. ⏱️ Thanks for rolling with us at Tony Serra Nissan and giving us the chance to take care of you.

September 27, 2025

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Employee Rating

Always attentive, helpful, courteous and gives detailed report of vehicle. The best service all around! More

by christygarrisondnc72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

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Sep 30, 2025

Tony Serra Nissan responded

That’s exactly what we love to hear—attentive, helpful, and thorough is the standard at Tony Serra Nissan. Detailed reports and top-notch service aren’t extras here, they’re the baseline. Thanks for the kind words!

September 27, 2025

Dealership Rating
Employee Rating

Does not care about the consumer at all. Will literally lie and scam someone just to make a dollar. More

by Cbrinson79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Amanda Badgwell, Reece Weissend

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Sep 30, 2025

Tony Serra Nissan responded

We’ve checked our records, our lot, and even under a few car hoods — no sign of you. 😄 At Tony Serra Nissan, we take honesty seriously, even when the review feels like it came out of left field. If there’s something real to talk about, Maxine at 256-676-2435 is ready.

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