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Zack Beserock
Zack Beserock at Phillips Buick GMC
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Zack Beserock

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.6
66 Reviews

After 15 years in the automotive industry Zack has experienced change but one thing that does not change is customer service. Keeping his service customers informed while their car is being serviced has never varied. Knowing his customers has not changed either. Being able to communicate and understand what the customer needs and expects is the best way to expedite the whole service interval. Some people call it feedback and more properly, for Zack’s customers, it is appreciation for a thoroughly professional approach to having their vehicle serviced. With two sons and a daughter, Zack’s life is full, but he still finds time to relax through fishing and following the Florida Gators.

Dealership Experience

16 yrs, 6 mos

Industry Experience

16 yrs, 6 mos

Languages Spoken

English English

4.6

66 Reviews

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66 Reviews of Zack Beserock

November 15, 2024

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Employee Rating

Friendly environment, blake was very attentive. Made sure everything was done. Answered all my questions. I love my truck. Great doing business there. Didn't have to wait long at all. More

by Raul singh
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Recommend Dealer
Yes

Other Employees Tagged: Blake Kelly

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November 15, 2024

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Once they got the part, all went smoothly. Was happy to have the audio back and working. More

by Loriwilson0
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Service Time
Service Communication
Recommend Dealer
Yes
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November 14, 2024

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First visit to your dealership and service advisor was very pleasant I believe his name is Zack. Kept me updated and told me approximately how long the repair would take. More

by cathybrown713
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Service Time
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Recommend Dealer
Yes
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Nov 15, 2024

Phillips Buick GMC responded

Thank you for your kind words! We're thrilled to hear that your first visit to Phillips Buick GMC was a positive experience, and that Zack provided you with excellent service and updates during your repair. We appreciate your feedback and look forward to welcoming you back in the future! Sincerely, the Team at Phillips Buick GMC

November 08, 2024

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Always fast, friendly, accurate and reliable service. The service advisors are very knowledgeable and courteous. Highly recommend. More

by Roysjeep
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Workmanship
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Recommend Dealer
Yes
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Nov 11, 2024

Phillips Buick GMC responded

Thank you for your kind words! We truly appreciate your positive review and are thrilled to hear that you had a fast, friendly, and reliable experience at Phillips Buick GMC. Our service advisors take pride in providing knowledgeable and courteous assistance. We look forward to serving you again in the future. Please feel free to share your experience with others! Sincerely, the Team at Phillips Buick GMC

November 07, 2024

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I had a problem. My information panel froze. I had no apps that worked. I stopped in. They diagnosed the problem and fixed it. I didn’t even have an appointment More

by Ejanegetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2024

Phillips Buick GMC responded

Thank you for sharing your experience with us! We're glad to hear that our team at Phillips Buick GMC was able to quickly diagnose and fix the issue with your information panel, even without an appointment. We strive to provide prompt service to all our customers, and your positive feedback reinforces our commitment. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

November 05, 2024

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Good communication. I wish they had loaners, but they were very accommodating. They ordered a part for the car that I'm still waiting for. More

by paulhoe
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Workmanship
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Recommend Dealer
Yes
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Nov 06, 2024

Phillips Buick GMC responded

Thank you for your feedback! We appreciate your understanding regarding the loaner vehicles and are glad to hear that you found our team accommodating. Your patience regarding the part order is valued, and we are working diligently to get it to you as soon as possible. If you have any further questions or concerns, please feel free to reach out to us at Phillips Buick GMC. Sincerely, the Team at Phillips Buick GMC

November 03, 2024

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Employee Rating

Needed 2 parts replaced. Service department inspected the defective parts. Ordered and did a great job with replacement.👍 More

by Bob
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 05, 2024

Phillips Buick GMC responded

Thank you for your wonderful feedback! We're glad to hear that our service department was able to promptly inspect and replace the defective parts for you. At Phillips Buick GMC, we strive to provide great service, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

November 03, 2024

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I had my 2021 Yukon Denali in for service and they did a great job More

by Allan17
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Recommend Dealer
Yes
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Nov 05, 2024

Phillips Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with your 2021 Yukon Denali at Phillips Buick GMC. Our team strives to provide excellent service, and your feedback is greatly appreciated. We look forward to seeing you again for your next service visit! Sincerely, the Team at Phillips Buick GMC

November 03, 2024

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The service was prompt, complete and professional. Would recommend this dealership to everyone in Central Florida. More

by stevez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Berlin, Kiley Anderson

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Nov 05, 2024

Phillips Buick GMC responded

Thank you so much for your kind words! We truly appreciate your recommendation and are thrilled to hear that you found our service at Phillips Buick GMC to be prompt, complete, and professional. We look forward to welcoming you back and continuing to provide excellent service in the future! Sincerely, the Team at Phillips Buick GMC

November 01, 2024

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Employee Rating

Great dealership I have bought my last for vehicles from there also had some warranty items fixed there as well and some extended warranty items fixed there as well . More

by Bporter4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 04, 2024

Phillips Buick GMC responded

Thank you for your wonderful review! We truly appreciate your loyalty to Phillips Buick GMC and are thrilled to hear you've chosen us for your last four vehicles. We're glad to know you've had a positive experience with our service and warranty items as well. We look forward to continuing to serve you in the future! Sincerely, the Team at Phillips Buick GMC

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