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Zack Beserock
Zack Beserock at Phillips Buick GMC

Zack Beserock

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.4
148 Reviews

After 15 years in the automotive industry Zack has experienced change but one thing that does not change is customer service. Keeping his service customers informed while their car is being serviced has never varied. Knowing his customers has not changed either. Being able to communicate and understand what the customer needs and expects is the best way to expedite the whole service interval. Some people call it feedback and more properly, for Zack’s customers, it is appreciation for a thoroughly professional approach to having their vehicle serviced. With two sons and a daughter, Zack’s life is full, but he still finds time to relax through fishing and following the Florida Gators.

Dealership Experience

17 yrs, 1 mo

Industry Experience

17 yrs, 1 mo

Languages Spoken

English English

4.4

148 Reviews

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148 Reviews of Zack Beserock

June 07, 2025

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Employee Rating

Very unsatisfied, the vehicle was not fixed. I was not given any options to resolve. More

by Herb1999atl
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Workmanship
Service Time
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Recommend Dealer
No
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Jun 08, 2025

Phillips Buick GMC responded

Thank you for sharing your experience with us. It’s important to us that every customer feels heard and satisfied, and we understand your concerns regarding the vehicle not being fixed and the lack of options provided. We appreciate your feedback and would like to encourage you to contact Phillips Buick GMC directly so we can discuss it further. Thank you for bringing this to our attention. Sincerely, the Team at Phillips Buick GMC

June 06, 2025

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Employee Rating

The best customer service in Lake county. I highly recommend Phillips Buick GMC to everyone More

by lew0728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronnie Ingram

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Jun 06, 2025

Phillips Buick GMC responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer service at Phillips Buick GMC. Your recommendation means a lot to us. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

June 05, 2025

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Employee Rating

Very professional friendly and very helpful efficient very fast in doing their job would recommend you guys to my friends More

by Christinelewis0125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Berlin, Kiley Anderson

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Jun 06, 2025

Phillips Buick GMC responded

Thank you so much, Christine! We appreciate your recommendation and are glad that you had a positive experience with Phillips Buick GMC. Our team is dedicated to providing friendly and efficient service. We look forward to assisting you again and your friends in the future. Sincerely, the Team at Phillips Buick GMC

June 02, 2025

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Employee Rating

I was greeted as soon as I got to the dealership and about an hour later I was on my way. The software update was done and I've had no problems "so far". More

by ERNEST.GROFT
Recommend Dealer
Yes
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Jun 02, 2025

Phillips Buick GMC responded

Thank you for your review, Ernest! We're glad to hear that your experience at Phillips Buick GMC was positive and that you were promptly greeted upon arrival. It's great to know the software update went smoothly as well. If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

June 02, 2025

Dealership Rating
Employee Rating

They were upfront about everything from shuttle service to pricing. Very professional with no surprises ! More

by BC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson

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Jun 02, 2025

Phillips Buick GMC responded

Thank you for your review! We're pleased to hear you appreciated our transparency and professionalism regarding our shuttle service and pricing at Phillips Buick GMC. Your experience is what we strive for, and we look forward to assisting you again in the future. Sincerely, the Team at Phillips Buick GMC

May 29, 2025

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Employee Rating

Very friendly and extremely helpful. If I'm ever stranded on a highway I will be looking for a GM dealership sign! More

by elainemcgown0819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Berlin, Kiley Anderson

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May 30, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Phillips Buick GMC to be friendly and helpful. Your support means a lot to us. If you ever need assistance, please know that we're here for you. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

May 25, 2025

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Employee Rating

I was greeted warmly by friendly and professional staff. I received a complimentary ride home while my car was serviced as well as a pick up when my car was ready. The work was completed, and I was more th More

by Sam B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 25, 2025

Phillips Buick GMC responded

Thank you, Sam, for your wonderful review! We are thrilled to hear that you felt welcomed by our friendly and professional team at Phillips Buick GMC. Providing excellent service and showing our customers that we care is our top priority. We look forward to seeing you again for your future service needs! Sincerely, the Team at Phillips Buick GMC

May 22, 2025

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Employee Rating

Waited almost 3 hrs and no results. Called Mr Free and no results from him More

by Jp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 22, 2025

Phillips Buick GMC responded

Thank you for your feedback. We understand how disappointing it is to wait for an extended period without updates, especially after reaching out for assistance and receiving no response. Your time is important, and communication should reflect that. If you'd like to discuss your experience further, the team at Phillips Buick GMC is available — please contact us at your convenience. Sincerely, the Team at Phillips Buick GMC

May 17, 2025

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Employee Rating

Joe working in the suspension department did and excellent job in explaining what was needed and every step of the process. Great job Joe well pleased. Thanks More

by kellyrev@bellsouth.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 17, 2025

Phillips Buick GMC responded

Thank you for your fantastic feedback about your experience at Phillips Buick GMC! We're thrilled to hear that Joe from the suspension department provided excellent service and kept you informed throughout the process. We appreciate your kind words and hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

May 11, 2025

Dealership Rating
Employee Rating

Courteous They did excellent job Zach was great ordered part and came in in 2 days More

by twcii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 11, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience at Phillips Buick GMC and that Zach provided great service in getting your part ordered quickly. We appreciate your feedback and look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

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