Zack Beserock
Zack Beserock at Phillips Buick GMC
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Zack Beserock

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.6
88 Reviews

After 15 years in the automotive industry Zack has experienced change but one thing that does not change is customer service. Keeping his service customers informed while their car is being serviced has never varied. Knowing his customers has not changed either. Being able to communicate and understand what the customer needs and expects is the best way to expedite the whole service interval. Some people call it feedback and more properly, for Zack’s customers, it is appreciation for a thoroughly professional approach to having their vehicle serviced. With two sons and a daughter, Zack’s life is full, but he still finds time to relax through fishing and following the Florida Gators.

Dealership Experience

16 yrs, 7 mos

Industry Experience

16 yrs, 7 mos

Languages Spoken

English English

4.6

88 Reviews

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88 Reviews of Zack Beserock

December 21, 2024

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Employee Rating

Gave us a good estimate and came in under the estimate with the final bill. More

by rpe1226
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jim Berlin, Kiley Anderson

December 20, 2024

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Tech did not follow the instructions on what was listed as being wrong with the new truck phone charger, so I have to return it again after the holiday to be fixed. More

by THE_SLEETES
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Recommend Dealer
No

December 19, 2024

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I've have done business with Phillips for over 30 years and need I say more..... More

by PSmallwood1
Recommend Dealer
Yes

Other Employees Tagged: Daniel Wertz

Dec 21, 2024

Phillips Buick GMC responded

Thank you for your long-standing support and for choosing Phillips Buick GMC for over 30 years! We truly appreciate your trust in us and look forward to continuing to serve you in the future. Don’t hesitate to visit us again! Sincerely, the Team at Phillips Buick GMC

December 15, 2024

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Good experience knowledge personnel Curtis and friendly fixed my vehicle in a timely fashion excellent More

by mills_norm
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Recommend Dealer
Yes

Other Employees Tagged: Jim Berlin, Kiley Anderson

Dec 16, 2024

Phillips Buick GMC responded

Thank you for the wonderful review! We're thrilled to hear that you had a good experience with our knowledgeable personnel and that Curtis provided you with friendly and timely service at Phillips Buick GMC. We appreciate your feedback and hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

December 14, 2024

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They said my smog sensor in the tail pipe was bad and needed to be replaced. I agreed so in removing the bad one they destroyed the (bung) the fitting it was installed in. I ordered one and delivered it More

by Steve
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Recommend Dealer
No
Dec 16, 2024

Phillips Buick GMC responded

Thank you for sharing your experience with us. We understand your concerns regarding the smog sensor installation and the issues with the bung fitting. Your feedback is crucial for us to improve our services at Phillips Buick GMC. We would appreciate the opportunity to discuss this further and see how we can assist you. Please feel free to reach out to us directly. Thank you again for your input. Sincerely, the Team at Phillips Buick GMC

December 13, 2024

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We feel we are treated fairly there. We feel they have an interest in our truck, to keep it running smoothly. More

by JAMESDLEG
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Recommend Dealer
Yes

Other Employees Tagged: Jim Berlin, Kiley Anderson

Dec 14, 2024

Phillips Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you feel treated fairly at Phillips Buick GMC and appreciate our commitment to keeping your truck running smoothly. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

December 11, 2024

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Employee Rating

Nice dealer, took care of my warranty work before the end warranty. Like the first come scheduling. More

by Oracle
Workmanship
Service Communication
Recommend Dealer
Yes
Dec 12, 2024

Phillips Buick GMC responded

Thank you for your kind words! We're glad to hear that we could assist you with your warranty work at Phillips Buick GMC before it expired. We appreciate your feedback on our first-come scheduling, as we strive to make the process as smooth as possible. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

December 10, 2024

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Employee Rating

Excellent work. I dropped it off after hours, Sun. They replaced the thermostat and got back Monday afternoon. More

by Tjrick01
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Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson

Dec 11, 2024

Phillips Buick GMC responded

Thank you so much for your kind words! We truly appreciate your positive feedback about the service you received at Phillips Buick GMC. It’s great to hear that we were able to replace the thermostat promptly and keep you informed. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

December 07, 2024

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We have confidence in Phillips GMC. Always satisfied with work we have done. Timely and with full explanations. More

by pds
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Recommend Dealer
Yes
Dec 09, 2024

Phillips Buick GMC responded

Thank you for your kind words! We appreciate your confidence in Phillips Buick GMC and are thrilled to hear that you are always satisfied with our work. Our team strives to provide timely service with thorough explanations, and it's great to know we've met your expectations. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

November 27, 2024

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Employee Rating

He came to house since I had a big problem with my car and therefore couldn't go down to the dealership. Excellent service More

by ga9001
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Recommend Dealer
Yes
Dec 01, 2024

Phillips Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you received excellent service from us, especially during a challenging situation with your car. At Phillips Buick GMC, we strive to make our customers' experiences as smooth as possible. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

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