Zack Beserock
Zack Beserock at Phillips Buick GMC

Zack Beserock

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.4
210 Reviews

After 15 years in the automotive industry Zack has experienced change but one thing that does not change is customer service. Keeping his service customers informed while their car is being serviced has never varied. Knowing his customers has not changed either. Being able to communicate and understand what the customer needs and expects is the best way to expedite the whole service interval. Some people call it feedback and more properly, for Zack’s customers, it is appreciation for a thoroughly professional approach to having their vehicle serviced. With two sons and a daughter, Zack’s life is full, but he still finds time to relax through fishing and following the Florida Gators.

Dealership Experience

17 yrs, 11 mos

Industry Experience

17 yrs, 11 mos

Languages Spoken

English English

4.4

210 Reviews

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210 Reviews of Zack Beserock

March 29, 2026

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Employee Rating

Came back to my original salesman for second vehicle fr Fred allen was helpful after 30 days I had a major repa More

by SANDRAGPRESCOTTa
Service Price Transparency
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Recommend Dealer
No
Mar 30, 2026

Phillips Buick GMC responded

Thank you for your feedback, Sandra. We appreciate you choosing Phillips Buick GMC for your second vehicle. While we’re glad to hear that Fred was helpful, we understand that experiencing a major repair shortly after your purchase can be concerning. We encourage you to reach out to us directly so we can address your specific situation and ensure you receive the assistance you need. Your experience is important to us, and we are here to help. Sincerely, the Team at Phillips Buick GMC

March 28, 2026

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Very happy with the communication with Kylie in the service department. He keeps me in the loop on what is going on with my vehicle. More

by JIM VOGT
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jim Berlin, Kiley Anderson

Mar 29, 2026

Phillips Buick GMC responded

Thank you for your wonderful review, Jim! We're thrilled to hear that you had a positive experience with Kylie in our service department. Communication is key, and we're glad he kept you informed about your vehicle. We appreciate your feedback and look forward to assisting you again at Phillips Buick GMC! Sincerely, the Team at Phillips Buick GMC

March 18, 2026

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I have bought several new vehicles from a dealership in Maine. Varney’s GMC. I keep buying from them because their service is excellent. Phillips GMC treated me just as good as if I had bought several v More

by Edward
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Recommend Dealer
Yes
Mar 18, 2026

Phillips Buick GMC responded

Thank you for your wonderful review, Edward! We’re thrilled to hear that you felt well taken care of at Phillips Buick GMC, especially during your warranty work. Our team strives to provide excellent service to all our customers, and it’s great to know we met your expectations. We appreciate your feedback and hope to see you again for your future vehicle needs! Sincerely, the Team at Phillips Buick GMC

March 12, 2026

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Friendly folks clean waiting area professional service manager truck runs like new dropped off and picked up overall pleasant experience More

by Farmerdoug
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Recommend Dealer
Yes
Mar 13, 2026

Phillips Buick GMC responded

Thank you for your wonderful review, Doug! We are delighted to hear that you had a pleasant experience at Phillips Buick GMC. It's great to know that you found our team friendly and our service professional. We appreciate your feedback and hope you enjoy your truck running like new. Our team looks forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

March 08, 2026

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Very quick service, very expensive repair preventing a nightmare on the road, justified the cost. More

by nogaki
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Recommend Dealer
Yes

Other Employees Tagged: Jim Berlin, Kiley Anderson

Mar 08, 2026

Phillips Buick GMC responded

Thank you for your feedback! It's great to hear that you received quick service at Phillips Buick GMC and that the repair helped avoid any issues on the road. We appreciate your understanding of the costs involved in ensuring your vehicle is safe and reliable. We hope to see you again for any future needs! Sincerely, the Team at Phillips Buick GMC

March 01, 2026

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I would like to get some satisfaction about my Car-play issue PLEASE help me. I have had it at the dealership at least 10 times & cannot get the issue resolved with Car Play. Please can you give me a call. More

by Pat Walker
Service Price Transparency
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Recommend Dealer
Yes
Mar 04, 2026

Phillips Buick GMC responded

Our team has acknowledged this review.

February 13, 2026

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I brought my car in on Jan 26 and I’m still waiting to have it fix More

by van.ricks
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2026

Phillips Buick GMC responded

Thank you for reaching out and sharing your experience, Van. We understand the frustration of waiting for your vehicle repair. At Phillips Buick GMC, we strive to provide timely service and appreciate your patience during this process. If you have any further concerns or need updates, please feel free to contact us directly. We’re here to help! Sincerely, the Team at Phillips Buick GMC

February 04, 2026

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Usually I am apprehensive about going to the dealer with my car...like going to the dentist. Yikes! However, going to Phillips and meeting Zack was a pleasant surprise. He not only greeted me with a smile a More

by deputydog21
Service Price Transparency
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Recommend Dealer
Yes
Feb 05, 2026

Phillips Buick GMC responded

Thank you so much for your kind words! We're thrilled to hear that your experience at Phillips Buick GMC was a pleasant surprise. Zack is indeed a great member of our team, and we're glad he made you feel welcomed and informed. We appreciate your recommendation and look forward to seeing you again for any of your Buick or GMC service needs! Sincerely, the Team at Phillips Buick GMC

January 31, 2026

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I was waited on quickly and the service was performed quickly. They also provided a reference for additional help with the problem. More

by jppascucci
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Recommend Dealer
Yes
Feb 01, 2026

Phillips Buick GMC responded

Thank you for your positive feedback! We are thrilled to hear that you received prompt service at Phillips Buick GMC and that our team was able to assist you with your needs. We appreciate your recognition of our efforts and hope to see you again for any future needs! Sincerely, the Team at Phillips Buick GMC

January 30, 2026

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Vehicle was in for repairs over 30 days. All under warranty and was provided with rental car. I thought this was excessive time to repair! So glad it was warranty covered. More

by Chopperx651
Service Time
Recommend Dealer
Yes
Jan 31, 2026

Phillips Buick GMC responded

Thank you for sharing your experience with us. We understand that having your vehicle in for repairs for an extended period can be frustrating, even when it is covered under warranty. Your feedback is valuable as it helps us improve our service at Phillips Buick GMC. If you have any further concerns or need assistance, please don’t hesitate to reach out. Our team appreciates your patience and hopes to serve you better in the future. Sincerely, the Team at Phillips Buick GMC

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