Zachary Thorp

I communicated with my Salesman, Andrew R. initially by phone. We hit it off immediately. I essentially chose and purchased my car through phone calls and text messages. I live in a neighbo initially by phone. We hit it off immediately. I essentially chose and purchased my car through phone calls and text messages. I live in a neighboring state, over 400 miles away. When I arrived at the dealership, Andrew was waiting outside. He immediately took me to the car and we went for a test drive. Everything was exactly as I expected. After initial paperwork was completed, Andrew took me to the parts department to order seatbelt extensions and to the service department to clarify some questions I had. What a welcoming and friendly group of employees. It did not take long before the Finance Manager was ready. Signing paperwork was quick and electronic. Although I was buying a newer year of the same Toyota make and model, Andrew made sure my phone was connected and I understood the many features of the car. I can definitely recommend this dealership and salesman. More

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Robert was very helpful and knowledgeable. The car had to be ordered and he kept me updated along the way. This was the 4th Toyota that I have purchased from Jim Norton. The car had to be ordered and he kept me updated along the way. This was the 4th Toyota that I have purchased from Jim Norton. More

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Manny was absolutely amazing and made me feel so comfortable and at ease when picking out my car and really worked with me to make sure I got exactly what I wanted and needed. Jose in finance was ho comfortable and at ease when picking out my car and really worked with me to make sure I got exactly what I wanted and needed. Jose in finance was horrible and extremely rude, judgmental and pushy in all the worst ways. Went back to Zachary in finance and he was so much better and professional and easy to work with. Overall, besides Jose, it was an amazing experience but especially Manny as my sales person! More

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Jim Norton had a great selection of cars to choose from. Explained what I was looking for and gave me options to choose from which were all great. Taylor was very helpful and provided a lot of details in al Explained what I was looking for and gave me options to choose from which were all great. Taylor was very helpful and provided a lot of details in all the cars we looked at. More

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I came in to the lot and Jackson was there waiting and sold me this truck was a great sales man and we had some good conversations sold me this truck was a great sales man and we had some good conversations More

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Had a great online experience with the used car sales group. Landing on a deal was painless and I greatly appreciate the lack of hassle. group. Landing on a deal was painless and I greatly appreciate the lack of hassle. More

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Jim Norton Toyota and Sales Rep Jack Alcott were awesome to work with and definitely won us over with the purchase of our 2025 Land Cruiser! to work with and definitely won us over with the purchase of our 2025 Land Cruiser! More

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I reached out to Jim Norton Toyota after finding my desired 2025 Toyota Highlander Hybrid Limited on their dealership website. My wife and called on a Monday holiday (Labor Day) and Robert answered. He desired 2025 Toyota Highlander Hybrid Limited on their dealership website. My wife and called on a Monday holiday (Labor Day) and Robert answered. He confirmed that they had an inbound unit on the way and it hadn’t been sold yet. That was amazing news because j had already contacted between 5-10 Toyota dealers within a 300 mile radius who had shown Hybrid Limited models on their websites only to be told that they had been either already sold or were factory orders by customers. I was told by these salesmen that they had done searches for Highlander Hybrids to no avail and the models they had seen were all either Platinums or XLE’s. They told me that i would either have to compromise and purchase a model that they had in inventory (like a non-hybrid version or a much more expensive Grand Highlander) or my only other option was to factory order the Hybrid Limited which could take several months. The last wasn’t a plausible option because insurance had totaled my wife’s car and we needed something quickly. I also didn’t want to give up so easily by compromising. Luckily, I didn’t and apparently I didn’t need to. When Robert told me that the unit they had inbound hadn’t been sold yet, we asked if he could accept a deposit to hold it for us. He agreed and took our payment over the phone. I explained that we were looking for the Limited but didnt want a lot of extra options and he was able to remove several of the higher price options that were installed by the distributor at the port - to keep it within our affordable price range. He also was able to work with us on the price even though the model was highly sought after and often demanded at MSRP (or at least close to it). When we originally spoke with Robert, he estimated that delivery to the dealership would take between 3-4 weeks. That was problematic because the rental our insurance was paying for was expiring the next week. When Robert heard this, he offered to get us a rental from their fleet at a rate much lower than we would’ve paid locally. He also under-promised and over-delivered on our Highlander’s delivery. After only 11 days it made it on the lot. A day later we made the hour and a half drive to Tulsa to pick it up and complete the purchase. Robert was transparent about pricing and all of the factory and dealer warranties. He also took the time to show us all the features of our new Highlander. After taking his time with us, he introduced us to finance to complete our purchase. After we finished there, he caught up with us again to send us off in our new vehicle. Robert was a professional from start to finish and I highly recommend him if you’re in the market for a new Toyota. He has over 20 years of experience and is fair and honest, unlike some car salesmen. I will be sending my friends and family his way, and I’d I decide to purchase another new vehicle then he’ll be my first call. More

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Easy to work with; no backroom arguing; everyone is congenial. Will go back to buy again congenial. Will go back to buy again More

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Ultimately, the process was made simple and easy. When making a larger purchase, that is 1 of the most important things - to me. When making a larger purchase, that is 1 of the most important things - to me. More

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