Zachary Chambers

Great experience, we got the vehicle we wanted in a timely manner. Excellent customer service timely manner. Excellent customer service More

by DESSAGEARING Verified Customer Verified Customer

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My experience with Corwin Toyota Boulder was frustrating, time-consuming, and ultimately disappointing — especially for an out-of-state buyer. I feel obligated to share my situation in detail so others can m time-consuming, and ultimately disappointing — especially for an out-of-state buyer. I feel obligated to share my situation in detail so others can make informed decisions. I purchased a used Toyota Sienna from this dealership with the understanding that the title and registration process would be handled appropriately. I submitted all required documentation immediately after purchase — including smog, VIN verification, and weight certificate — and yet the dealership took over four months to release the title. During that time, my temporary tag was close to expiration, and I had to personally visit the DMV multiple times to finalize the registration in California. Because of the dealership’s delay, I was forced to pay $1,460.62 out-of-pocket for registration, license plate, and city use tax fees — all of which were not included in the purchase agreement and should have been addressed during the sale. While I appreciate the help I eventually received from Mariana (Title Clerk) and Leslie (Controller), I received no communication whatsoever from the leadership team throughout this process — including: Greg Heinz – General Manager Zachary Chambers – Used Car Manager Soukanh Douangdara – Finance & Insurance Manager Craig Harlan – Internet Sales Manager the General Manager (Greg Heinz) — Greg Heinz – General Manager until I escalated the matter and indicated I would file complaints. When the GM finally responded, instead of acknowledging the communication failure or the burden placed on me, he accused me of “blackmail” for simply stating I would file complaints and leave a factual public review. His exact quote was: “We will pay for any fees that you incurred due to the tardiness of your ability to register the car, but the registration expenses themselves have always been your responsibility and we will not be black-mailed into paying them.” Let me be clear: I never demanded anything beyond fairness and accountability. To be met with that tone from a General Manager was both inappropriate and disappointing. I’ve taken the following steps, and I stand by all of them: Submitted a formal report to Toyota’s Brand Engagement Center, where I already have an open case. Filed a complaint with the Colorado DMV Auto Industry Division. Filed a complaint with the Better Business Bureau. Shared this 1-star review publicly across platforms including Google, Yelp, and DealerRater — and I will not be removing it. The dealership has now clearly stated that they will not cover registration and city tax fees, and that stance will not change. So to any out-of-state buyer: Be cautious. Review your purchase agreement carefully before signing. Triple-check who is responsible for registration and fees. And most importantly — get everything in writing. Miscommunication can cost you both time and money. This review is not about the money — it’s about how this dealership handled a situation that should have been simple, and how poor communication and leadership turned it into months of unnecessary stress. I will not be removing this review. It stands as an honest account of my experience with Corwin Toyota Boulder. More

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I found a reliable used car at Corwin and appreciated Oryn Orozco’s care and helpfulness throughout the buying process. Oryn Orozco’s care and helpfulness throughout the buying process. More

by Me22 Verified Customer Verified Customer

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Great service. People at front desk pretty much aware of all clients waiting. Made efforts to keep each person aware of wait times. Knew names of clients and why e People at front desk pretty much aware of all clients waiting. Made efforts to keep each person aware of wait times. Knew names of clients and why each one was there. Friendly and well informed on stays of their service . A pleasant wait there More

by JULIETBEATRICE99 Verified Customer Verified Customer

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Kaia was easy to work with. I particularly like that she has a sense of humor. I particularly like that she has a sense of humor. More

by KIRKULES50 Verified Customer Verified Customer

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Jeremy was great to work with. Pretty simple transaction and it flowed well. Thanks again! Pretty simple transaction and it flowed well. Thanks again! More

by MPEARS69 Verified Customer Verified Customer

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The salesman was very helpful with the information I needed and I am very happy with My purchase needed and I am very happy with My purchase More

by IGNACIO0 Verified Customer Verified Customer

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I've been trying to cancel a service contract Corwin sold me by frankly lying about the contract. 3 different emloyees who were "helping" me left and no manager will return my calls or emails. Don't trust t me by frankly lying about the contract. 3 different emloyees who were "helping" me left and no manager will return my calls or emails. Don't trust their claims of customer service once they have you money they will ghost you. More

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Avoid at all costs. There are much better places to get your Toyota serviced. Heavy upselling of products and services. A simple oil change took over 2 1/2 hours, and There are much better places to get your Toyota serviced. Heavy upselling of products and services. A simple oil change took over 2 1/2 hours, and I had an early appointment. I will go elsewhere for routine maintenance. More

by DANIEL@DLPAUL.COM Verified Customer Verified Customer

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Not Happy that your team signed my name on a Legal document without my authorization! document without my authorization! More

by RRAPISARDI Verified Customer Verified Customer

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