Yira 'GiGi' Roldan
Yira 'GiGi' Roldan at Schaller Honda

Yira 'GiGi' Roldan

Service Advisor

Schaller Honda

1 Veterans Dr
New Britain, CT 06051

4.7
169 Reviews
4.7

169 Reviews

Write a Review

169 Reviews of Yira 'GiGi' Roldan

November 21, 2024

Dealership Rating
Employee Rating

Great customer service. Great people. Rich, Mike, Dillon, Frank, Pat, and others were respectful and professional. More

by thaleshro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 21, 2024

Schaller Honda responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Schaller Honda!

October 01, 2024

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Employee Rating

Very helpful sakes and financial associates. Eli helped me find the right car and Frank was very helpful and great to desl with More

by aburns4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dylan Celone, Frank Williams

Oct 01, 2024

Schaller Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 09, 2024

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Employee Rating

Car looked so much better than when I brought it in. Love to get a clean car. More

by MELWELL860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher "CP" Slicker

Sep 09, 2024

Schaller Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 07, 2024

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The service technicians were very diligent on their technical knowledge. They provided me what was needed for my vehicle repairs. More

by Sylvester A. Esangbedo
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 09, 2024

Schaller Honda responded

Hi Sylvester: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 06, 2024

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Employee Rating

I was not told that I the shuttle could not take me back home due to the mileage. This was not a problem before and was not communicated to me before coming in for service. I made my appointment online and More

by garyterni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rich Small

Sep 06, 2024

Schaller Honda responded

Providing a positive experience is our top priority, Gary, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 06, 2024

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Employee Rating

Me atendieron con educación la persona quien me atendió fue amable solucionaron el mantenimiento de mi honda crv More

by Wilson cardenas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2024

Schaller Honda responded

Thank you, Wilson, for sharing about your experience with Schaller Honda. We appreciate your business and hope to see you again soon!

September 04, 2024

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Employee Rating

Manager and mechanic refused to acknowledge problem despite input from colleague bad servic bad service More

by No
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christopher "CP" Slicker

Sep 06, 2024

Schaller Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 03, 2024

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Employee Rating

I brought my car in because it had automatic ly braked when there was no one in front of me on three occasions. On one of these occasions there was a van behind me and they were very upset that my car was More

by mydapeace
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christopher "CP" Slicker

Sep 03, 2024

Schaller Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Sep 19, 2024

mydapeace responded

My concern is that on 3 occasions my Honda Insight automatically braked when there was no one In front of me causing a vehicle behind me to become very angry with me. I feel this is a dangerous event and the dealership repair manager told me they were told To have a hands off policy in this situation. I know I am not the only person this has happened to because another Honda owner who was in the service area when I was told they have a hands off policy told me she had the same experience with her vehicle and was told the same thing.

September 03, 2024

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Employee Rating

Wow! That is how I can describe the service today ! In and out and great prices! The staff are very friendly and knowledgeable. I will be back. 💯! More

by cslicker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher "CP" Slicker , Dylan T

Sep 03, 2024

Schaller Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

September 03, 2024

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Employee Rating

You guys did an amazing job on my truck. It drive a lot better than it has been. Thank you! More

by JenisseABoursiquot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2024

Schaller Honda responded

Thanks for sharing about your experience with Schaller Honda. We appreciate your business and hope to see you again soon!

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