Yared Ortiz-Rivera

Firstly, my salesman Yared was great, and the only positive in this whole experience. I was in New Jersey on a trip and wanted to come in and buy this truck. I set up an appointment and went in to buy positive in this whole experience. I was in New Jersey on a trip and wanted to come in and buy this truck. I set up an appointment and went in to buy it. I put performance gmc in my navigation and went. When I got there, the truck was nowhere to be found and no one know who I was asking for. After a half hour I was told that this truck was at the “other” performance gmc dealership. I think someone should have told me, knowing I’m form out of town, that there are 2 dealerships with the same name so I go to the correct one. The following week I called back and was connected to Yared. He was great and did everything I asked. He FaceTimed me when I asked him to so I could see the truck. He pointed out any imperfections like I asked so I wasn’t surprised when I came back down from northern Connecticut. He got me numbers right away like I asked him to, and all was well. When I came down to pick up the truck it was a 3 and a half hour drive. The finance manager who did my paperwork was very nasty to the salesman in front of me. He lied to me and told me the truck was as-is, even though it was a certified pre owned truck with both a bumper to bumper and power train warranty. He seemed upset with me when I told him I didn’t want to purchase an extended warranty, and he also didn’t give me any CPO paperwork, I had to ask for it when I was done with him. I also made it clear that I came from out of state and to let me know how everything was going with the registration so I could get my plates. I was told that the one month temporary plate was more than enough time to get the registration done and I didn’t need to worry. The following morning when I cold-started the truck, both the exhaust and the engine were making noise. I set up an appointment with my local gmc dealer and they told me I needed all new lifters in my engine and a cat back exhaust system. The hvac controls lighting was cutting out and the tailgate radio system didn’t work at all. I was told that all of this should have been taken care of before the truck was offered for sale. I called the dealership multiple time to check on the plates and was told everything was all set. The day that my registration expired I called the dealership to let them know I was expired and was told that I needed to bring the truck to emissions, which I did that same day. The following day I was pulled over for having an expired registration and had to have AAA tow my truck home and take an Uber the rest of the way to work. I called and asked for the manager and was told he was in a meeting and left a message. No one called me back. I called again after a couple more weeks and finally spoke to the manager David. He apologized, said he would get everything taken care of for me, and told me he would send me a $500 check for the inconveniences. Finally, over 2 months after buying my truck, my plates came. When I opened them, there was no check, only passenger plates. A truck is supposed to have combination plates. I called and asked for David and was told he was out. I asked for another manager and was told that he requested the $500 check but the vice president of the company denied it and David is no longer with the company due to a health issue. I asked to speak multiple times with the vice president directly and he never reached out. My entire experience has been horrible with the exception of my salesman Yared who was great. It’s a shame that the rest of the company can’t offer the same level of service as Yared. More

by aflizquierdo Verified Customer Verified Customer

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Yarid Ortiz was great! He was very helpful and super knowledgeable. It was a good experience. He was very helpful and super knowledgeable. It was a good experience. More

by kgiusti78 Verified Customer Verified Customer

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Nice, easy process buying a new vehicle. Everyone at the dealership had a great attitude and were very helpful. Everyone at the dealership had a great attitude and were very helpful. More

by johnd11 Verified Customer Verified Customer

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Jacob from sales did a tremendous job helping me choose my vehicle. I also have to credit the service staff as they are always very kind and professional. my vehicle. I also have to credit the service staff as they are always very kind and professional. More

by alex18809 Verified Customer Verified Customer

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The purchase of my new vehicle was uncomplicated, expeditious and thorough. My sales person, Yared Ortiz, was knowledgeable, professional and very helpful. expeditious and thorough. My sales person, Yared Ortiz, was knowledgeable, professional and very helpful. More

by JOHNANDROSE0 Verified Customer Verified Customer

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Dealership was clean and stocked with vehicles. It was one of the best dealerships I’ve been in . Service was amazing they went above to satisfy me It was one of the best dealerships I’ve been in . Service was amazing they went above to satisfy me More

by Ademita2 Verified Customer Verified Customer

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Yared helped me out. Was a good experience buying a car here. Came back for my plates and the service team even plugged a nail hole in my tire Was a good experience buying a car here. Came back for my plates and the service team even plugged a nail hole in my tire More

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Went to several, 3 to be exact, GMC Dealerships and ended my search at Performance. Performance GMC was a breath of fresh air. I dont really like to put down other dealerships, however, the deal I got here c my search at Performance. Performance GMC was a breath of fresh air. I dont really like to put down other dealerships, however, the deal I got here compared to Sawyer Lyons up the road was night and day. At Performance GMC, Yared Ortiz was my salesman. He was so positive, helpful, knowledgable, easy going, and most of all not pushy whatsoever. He and the Sales Manager, David, worked together and got me into a new Sierra. The terms I received were a no brainers. Couldn't sign quick enough. It's a very well run, professional, organized dealership. I want to personally thank Yared and David for their efforts in getting me into my new truck. I look forward to going back in three years! More

by Bob S Verified Customer Verified Customer

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I would recommend this dealership to everybody the employees are nice kind and organized. The experience was easy and pleasurable and my vehicle has all the bells and whistles that I was looking for. employees are nice kind and organized. The experience was easy and pleasurable and my vehicle has all the bells and whistles that I was looking for. I love my new Buick. More

by michelej5000 Verified Customer Verified Customer

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Nice experience! ! Yared was very friendly and caring. Entire sales crew were nice. Only negative- Truck could have been cleaner, bed was dirty with overspray from de ! Yared was very friendly and caring. Entire sales crew were nice. Only negative- Truck could have been cleaner, bed was dirty with overspray from dealer repair all from ding during delivery of truck. Yared did nice job! More

by robert.gallagher Verified Customer Verified Customer

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