Yankiel Vilches

I had an excellent experience at Wayne Akers Ford thanks to my service advisor, Yankiel. He was very helpful, professional, and informative throughout the entire process. He explained everything clea thanks to my service advisor, Yankiel. He was very helpful, professional, and informative throughout the entire process. He explained everything clearly, kept me updated, and made sure I left with confidence in the service done. He is truly an asset to the company. I also want to thank the cashier, who went above and beyond to help me with my Ford Rewards. My points had recently expired, and she took the time to help me regain them so I didn’t lose a large amount of points I hadn’t been able to use. That extra effort really made a difference and shows the great customer service the team provides. Overall, both Yankiel and the cashier made my visit smooth and positive — I’ll definitely be coming back. More

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He provided excellent service throughout the process and was incredibly kind. I will definitely return for future services. was incredibly kind. I will definitely return for future services. More

by LDURRANT40 Verified Customer Verified Customer

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Great customer service! The entire experience was easy and they were very helpful in making my decision. The entire experience was easy and they were very helpful in making my decision. More

by ALEONMIL Verified Customer Verified Customer

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They are curtious and Caring. Yankeil goes the extra mile for you all the time. Yankeil goes the extra mile for you all the time. More

by matorres92 Verified Customer Verified Customer

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The service was very good and fast. Thank You. 😃 service was very good and fast. Thank You. 😃 Thank You. 😃 service was very good and fast. Thank You. 😃 More

by natariasv Verified Customer Verified Customer

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I am very happy with my services. My coordinator was polite and kept me informed with regular updates. The Cashier was also very helpful in explaining future services offered and showe My coordinator was polite and kept me informed with regular updates. The Cashier was also very helpful in explaining future services offered and showed me all about the Ford Rewards App. I will definitely be bringing my car back for future services. More

by Pricejess1223 Verified Customer Verified Customer

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It was a swift and efficient experience. I delivered my vehicle, and within a couple of days, my vehicle was repaired. I delivered my vehicle, and within a couple of days, my vehicle was repaired. More

by RAUL.A.MORALES97 Verified Customer Verified Customer

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I purchased my vehicle from here 10 years ago and have never regretted it. The service department has always been affordable and reliable. never regretted it. The service department has always been affordable and reliable. More

by EPM.BENTON Verified Customer Verified Customer

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Very good the people is so Cain and very gentle, faster and they know what your car needs thank you for a great job. and they know what your car needs thank you for a great job. More

by Yaimadany2021 Verified Customer Verified Customer

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Went there for my oil change and tire rotation and needed a wheel balance due to a vibration at 70 mph. They charged me a fortune to do the balancing. Several days later I realized that the truck vibrates ev a wheel balance due to a vibration at 70 mph. They charged me a fortune to do the balancing. Several days later I realized that the truck vibrates even worse than it did before. There's dealership is not close to me so I couldn't get it back down there but needed to make sure that I wasn't going to have a blowout. I took it to discount tire where they told me that my weights on the wheels were nearly an ounce off on each one. By the way, they charged about half of what this dealership charged me. I will never go back there again. I don't care that I paid for a maintenance plan of oil changes for 4 years it's not worth it to me. Their mechanics are terrible More

by TONKATOY74 Verified Customer Verified Customer

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