Wylie Nelson

Dealership Was Beyond AMAZING ! Very Helpful And Straight Forward !Would Highly Recommend To Anyone Looking For A New Car ! Very Helpful And Straight Forward !Would Highly Recommend To Anyone Looking For A New Car ! More

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We walked off the lot a happy customer with the truck we were looking for were looking for More

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Your dealership needs to come up with a better system, first come first sale.....my wife and I drove over an hour to purchase a vehicle from you guys, only to find out that there where 2 other potential b first come first sale.....my wife and I drove over an hour to purchase a vehicle from you guys, only to find out that there where 2 other potential buyers for the same vehicle. Luckily we were able to purchase the vehicle we wanted only to the hard work of our sales team. Didn't work out so well for the other customer. Should be able to put down a deposit of some sort to reserve the vehicle. Just saying More

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Buyer Beware! I went to check out a 2020 Ford F150 advertised as a Certified Preowned vehicle. I worked with Wylie who was great. We get to the numbers and they ad I went to check out a 2020 Ford F150 advertised as a Certified Preowned vehicle. I worked with Wylie who was great. We get to the numbers and they added $4700 as dealer add ons!!! Claimed that it was the warranty! So the price they advertised online was bait and switch? I walked out and I will acknowledge that after sometime I contacted Wylie and his manager Tony Aguirre reached out stating that they can do internet price plus TTL. Keeping the warranty. So I appreciate that they worked with me there. I already had preapproval with my bank but I let Tony know that if he can get me a competitive rate we can talk about financing with Ford. We agreed on price and I pointed out that I live over an hour away. I wanted to do the finance application online so that I can come in and simply sign. Tony responded that they have a process and that I have to be there in person to go through finance. I let him know that I just want my rate before I walk in. I don’t want warranties I’m already preapproved but Tony said it was their process and that they already discounted the car. Which they really didn’t.. they took off their “add ons”. I asked told him I didn’t want to be shot gunned and if he could just send my application to Ford finance specifically I would appreciate it. My credit score is 800 I already had a preapproval with my bank. He said “no sorry” I asked “can you just submit it for me? Or if you want send me a purchase order and I can bring a cashiers check” he responded “no you have to give me a chance to finance in person” and I told him that I would but I didn’t want to be sent to a bunch of banks. I just want my terms before making yet another hour drive. Tony responded verbatim “I already helped you out with the price and let me put it to you this way. I WON’T submit it for you. You have to come in.” With a heavy accent on the WON’T. I guess since he WON’T submit my application how I asked then he WON’T earn my business. Beware of the $4700 add on fees! Tony if you’re reading this… your automotive group has an online application on your website for a reason. More

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My friend recently tried to buy a 2020 Ford F150 Platinum advertised as a Certified Preowned vehicle. They worked with Wylie, who was great at first. But when it came to the numbers, the dealership added $47 advertised as a Certified Preowned vehicle. They worked with Wylie, who was great at first. But when it came to the numbers, the dealership added $4700 in "dealer add-ons," claiming it was for the warranty. It felt like a bait-and-switch, so my friend walked out. Later, my friend reached out to Wylie, and his manager, Tony Aguirre, stepped in. Tony agreed to honor the internet price plus tax, title, and license while keeping the warranty. My friend appreciated this and even mentioned they’d consider financing through Ford if Tony could offer a competitive rate. Living over an hour away, they asked to handle the finance application online to save time. However, Tony refused, insisting my friend had to come in person for financing. Despite explaining they just wanted their terms upfront and were already preapproved with their bank, Tony wouldn’t budge, claiming the dealership had already “discounted” the car (they had only removed the $4700 add-ons). When my friend asked if they could submit the application directly to Ford Finance or provide a purchase order for a cashier’s check, Tony flat-out refused, saying, “You have to give me a chance to finance in person.” My friend reiterated they didn’t want their application sent to multiple banks, just Ford. Tony’s response? “Let me put it to you this way. I WON’T submit it for you. You have to come in.” That attitude sealed the deal—my friend decided Tony “WON’T” earn their business. Things didn’t end there. After leaving a negative review, the dealership’s director, Eddie Almodovar, reached out. My friend hoped Eddie would be more professional, but the call was even worse. I was sitting next to them during the call, and I couldn’t believe how rude Eddie was. The issue? My friend had already spent hours at the dealership the day before, driving over an hour to see the truck. After agreeing remotely on a price, they simply asked to complete the online finance application which they advertise on their own dealership website here https://www.towneastford.com/financing/application.htm and then just confirm interest rates before making another long drive and spending countless hours at this dealership again! Eddie refused, echoing Tony’s stance that my friend had to come in person. Based on other reviews, it seems this dealership frequently misleads customers, even some driving 4+ hours to get there, only to backtrack on deals, you can find those reviews on their site. We are not the only ones who experience this type of treatment but others have as well from “Town East Ford” so called Leadership team. When my friend pointed out the $4700 add-ons were deceptive justified by their so called “1yr- warranty”, Eddie responded, “The warranty is worth however much I want to sell it for.” He then said, “My job is to make money. I can sell the car to whoever I want, and if you don’t follow my process, I don’t have to sell it to you.” This level of unprofessionalism is appalling. Eddie’s “my way or the highway” attitude shows zero regard for customers. My friend wasted 5+ hours driving to this dealership and spending time there only to deal with their sleazy tactics. Given my friend 822 credit score and bank preapproval, all my friend wanted was clarity on the dealership interest rates offer before making another long trip, and didn’t want to spend hours at a dealership again without a solid deal on their interest rates that they pressured him so much to do. On Christmas Eve, this dealership didn’t just lose my friend’s deal—they lost future business from me and anyone I can warn, such as my own family, other friends and social media, they will all know about “Town East Ford – Mesquite” shady business dealings. Their bait-and-switch tactics, lack of empathy, and rude leadership are unacceptable. Buyers, beware of this dealership’s deceptive practices, lack of empathy, rude personality, lack of character and unprofessional management! More

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