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Wm. Mark Dennis
Wm. Mark Dennis at Scott Honda of West Chester

Wm. Mark Dennis

Assistant Service Manager

Scott Honda of West Chester

706 Autopark Blvd
West Chester, PA 19382

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43 Reviews
not yet
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43 Reviews

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43 Reviews of Wm. Mark Dennis

January 17, 2024

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Employee Rating

Service was done correctly. Although I had to wait a longer time than expected. But to expected on a warranty job More

by km
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Wisler, Vaughn Reese, Elmore Smith, Nika Shaw, Marc Stewart , Crystal Sutherland, Anthony Tracey

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Jan 24, 2024

Scott Honda of West Chester responded

Top-notch customer care is our goal, KM. We want your visits to offer convenience. This is important feedback, and it matters. We're grateful you brought "service time" to our attention so we can talk about it with our Advisor team. We want to communicate an accurate time estimate right from the start. Yet, as you mentioned, some repair plans may go beyond our anticipated completion because we focus on quality workmanship. When that happens, it's our usual practice to alert you early on. We'll be coaching our team on this necessary courtesy now that we have received this review. We appreciate you for taking the time to write it.

February 23, 2023

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Employee Rating

Genaro Cordero is the latest rep in the Express Service lane to show me what solid customer service for my Honda Fit looks like. I appreciated that he patiently addressed my questions and concerns this mor More

by jmadagan3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Genaro Cordero, Harlan Hanson

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Feb 24, 2023

Scott Honda of West Chester responded

No doubt, Genaro is a great asset to our team! We're super proud of his commitment to thoughtful service. And we're happy to hear he delivered 5-star service for your and your Honda, earning your total satisfaction. Thanks for sharing your feedback!

September 13, 2022

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Employee Rating

Friendly clean fast. Love west Chester of Honda. Always taking care of there customers. Thank you More

by Schirgj
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Genaro Cordero

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Sep 15, 2022

Scott Honda of West Chester responded

Thank you for the 5-star compliments! Trust is a big deal to us— and it's awesome learning our team's genuine care earned yours. We appreciate you.

July 28, 2022

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Employee Rating

Very good service department and attentive service managers and advisers. Always excellent attention from Mark Dennis More

by Jam Prof Allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Aug 02, 2022

Scott Honda of West Chester responded

We appreciate your 5-star compliments for our team! It's awesome to learn Mark's personal attention guaranteed your service visit was a smooth-sailing success :) Thanks for sharing, and being our guest.

July 23, 2022

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Employee Rating

Everyone in service dept is extremely friendly and helpful when I come in for service More

by Cpconstable
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shiva Lawton

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Jul 25, 2022

Scott Honda of West Chester responded

We're so glad our friendly team could earn your total, 5-star satisfaction! Thanks for being our guest :)

June 04, 2022

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Employee Rating

I got new tires today and they did a wonderful job! Staff and technicians are excellent! More

by Neil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vaughn Reese

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Jun 06, 2022

Scott Honda of West Chester responded

Thanks, Neil, for sharing some compliments with our team! We're so glad we could earn your 5-star satisfaction. Happy driving!

May 21, 2022

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Employee Rating

Service department is awesome . Mr. Ty Smith communicated well , if he was on his days off Mr. William Dennis handled my concerns. More

by Chessblackdog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Oswaldo Almanza, Mongi Borni, Ty Smith

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May 23, 2022

Scott Honda of West Chester responded

Thanks for the 5-star shout-out! It's been our pleasure to help you over the years. And we appreciate your support for our 'awesome' team :)

May 21, 2022

Chessblackdog responded

A pleasure over the years!

May 03, 2022

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Employee Rating

The Service and Customer Service Departments were great. They were very helpful and professional. Thank you. More

by Maers9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shiva Lawton

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May 04, 2022

Scott Honda of West Chester responded

Helpful and professional service is our promise. We're happy our team could earn your 5-star satisfaction :) Thanks for sharing your feedback!

April 21, 2022

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Employee Rating

Great service and listens to customers. Quick express service is awesome! Always come here for service. More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zachary Bruno

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Apr 21, 2022

Scott Honda of West Chester responded

Thanks for continuing to choose Scott Honda, Kathy! We're proud to be the team you trust. And we appreciate your 5-star feedback. We'll continue to make each of your visits even better than the last :)

April 19, 2022

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Employee Rating

Mr. Dennis is very polite professional and an absolute pleasure to know and work with. The service technicians are thorough professional and properly trained. Mr. Dennis is the reason I continue to have b More

by Burruss051
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Huntoon

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Apr 20, 2022

Scott Honda of West Chester responded

It was a pleasure to work with you, too! Thanks for continuing to choose Scott Honda— it's an honor to be your trusted dealer. And it's awesome to learn how our professional and reliable service has secured your confidence in the Scott Team! We appreciate you.

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