William Wobbeking

Holm Automotive Center Inc responded

Thank you for your feedback, and congratulations on your Buick Envision Avenir purchase! We apologize for the incorrect vehicle selection in the survey; we'll address that issue. We're delighted to hear that Carter listened carefully to your preferences and guided you towards the right models and options. We understand the importance of respecting your needs and providing a tailored car-buying experience. It's also great to know that your finance experience with Cedric Salas went well. We appreciate your feedback regarding the sales price transparency and purchase time. We are always looking for ways to improve those areas, and will take your feedback into consideration. Carter's attentive service reflects our commitment to Customer Care and ensuring we provide Value to our customers by meeting their specific needs. We hope you enjoy your new Buick Envision Avenir! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your feedback. We're pleased to hear that you had positive experiences with our salesman and service advisor. However, we're very concerned to hear about your dissatisfaction with the technician involves. We take all feedback seriously, especially when it involves the quality of our service or professionalism. Service Manager Gary Hasselman will be reaching out to better understand the concern. We value your business and are committed to making things right. Your feedback helps us to improve our commitment to Excel in our work, and maintain our high standards of Customer Care. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Wow, that's incredibly high praise! Thank you for your exceptional feedback. We're truly honored that you consider our service the best in the state of Kansas and that you wouldn't consider going to any other dealership. We strive to provide the highest level of customer care and service, and your feedback validates our efforts. We are also glad that Michelle Holt, Jamie Avers, Chuck Loader, and William Wobbeking contributed to your excellent experience. Your loyalty means the world to us, and we're committed to upholding the standards that have earned your trust. Your strong endorsement reflects our commitment to Excel in all we do, and our dedication to providing exceptional Customer Care. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your incredibly kind words and your continued loyalty! We're thrilled to hear that you consider our service department the best and that you'll continue to bring your vehicle in as long as Chuck Loader is here. We're also delighted that you've purchased your last two vehicles from us and that you find our personnel great to work with. Chuck Loader, Carson Sherbert, and William Wobbeking, along with our entire team, are dedicated to providing exceptional service and building lasting relationships with our customers. Your loyalty and positive feedback reflect our commitment to Customer Care and our dedication to building Trustworthy relationships. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your positive feedback! We're thrilled to hear you had a great experience with our team. It's wonderful that you've built relationships with our staff over the years. We strive to create a welcoming and trustworthy environment for all our customers, and it sounds like our team delivered on that promise. We appreciate your feedback on the sales process, and we'll continue to work on improving transparency and efficiency. It's great to know that Chris Eckert, Ross Taplin, Carson Sherbert, William Wobbeking, Noe Grullon, Cedric Salas, and AJ Abernathy all contributed to your positive experience. Building strong relationships with our customers and providing a positive atmosphere is a reflection of our core value of Concern for Others. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

That's wonderful to hear! Thank you for sharing your experience. We're thrilled that Noe provided you with top-notch service and that it led to you driving away in a new truck. It's fantastic that William Wobbeking also contributed to your positive experience. We pride ourselves on creating a welcoming and helpful environment for all our customers, and it sounds like Noe and William truly embodied our core values. We're especially glad to hear Noe made such a positive impression. His dedication to customer service reflects our commitment to Customer Care and building meaningful relationships. We are happy that we could help you find the perfect truck. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

This is excellent feedback! Thank you for sharing your positive experience. We're delighted to hear that Noe provided you with attentive and transparent service, and that he was able to fulfill your needs honestly. We understand the importance of clear communication and working diligently to meet our customers' expectations. We are thrilled you are satisfied with your purchase, and we look forward to the opportunity to serve you again in the future. Noe's dedication to providing honest and attentive service reflects our core values of Trustworthy and Customer Care. Sincerely, the Holm Automotive Team of Abilene.