William Middleton | Page 2

Joshua Jones and Matthew Streete are the best auto salesman and financing I have ever worked with. Shawn Davies truly runs a great car dealership. The best Subaru dealership in MD, possibly the countr salesman and financing I have ever worked with. Shawn Davies truly runs a great car dealership. The best Subaru dealership in MD, possibly the country. More

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We bought our fourth Subaru from Heritage Subaru in Owings Mills. Alex was very pleasant and helpful. There was no pressure to purchase the vehicle or any ancillary services. Negotiation of purchase pr Owings Mills. Alex was very pleasant and helpful. There was no pressure to purchase the vehicle or any ancillary services. Negotiation of purchase price and trade was smooth and simple. Alex followed up and addressed all of our post-purchase questions. Thanks Again, - Art More

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Lot of thanks to staff of the Heritage Subaru Owings Mills for very professionally and attentive service. Especially huge thanks to William, who lead and consulted us all the way to agreement. Mills for very professionally and attentive service. Especially huge thanks to William, who lead and consulted us all the way to agreement. More

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Chris could not have done more to help without pressing. Professional and accommodating. My third car purchased here and very happy with the Heritage team. Professional and accommodating. My third car purchased here and very happy with the Heritage team. More

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Gregory listens and responds. Made my purchase of a leased car the most efficient and pleasant experience in my 40 years of buying and leasing cars. Reminiscent of the 50’s when my dad was able to call leased car the most efficient and pleasant experience in my 40 years of buying and leasing cars. Reminiscent of the 50’s when my dad was able to call his neighborhood dealer and arrange for a new car over the phone. He drove his old car to the dealer, signed a couple of documents and drove his new car home. More

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Bill Middleton is a wonder service advisor. His best attribute is honesty. You guys have had my car for way over 2 weeks and the recall repair has not been completed. This has nothing to do with Bill. I attribute is honesty. You guys have had my car for way over 2 weeks and the recall repair has not been completed. This has nothing to do with Bill. I have a loaner but seriously. As of the second week the work had not been started. Poor organization More

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I cannot say enough positive words about Heritage and their staff. I had a problem with my car and they all went above and beyond to handle the problem to make sure I was 100% satisfied. They are a phen their staff. I had a problem with my car and they all went above and beyond to handle the problem to make sure I was 100% satisfied. They are a phenomenal team dealership!! More

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Alex did an amazing job helping me with my Subaru purchase. He was very knowledgeable, friendly and professional. Shawn you are also amazing. I could not have done this without you. Thanks to all of purchase. He was very knowledgeable, friendly and professional. Shawn you are also amazing. I could not have done this without you. Thanks to all of you for an amazing experience. More

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Consistently good I have the best team! Just go, they’re great, very conscientious and thorough. Always able to get appointments, scheduled at my convenience. Transport I have the best team! Just go, they’re great, very conscientious and thorough. Always able to get appointments, scheduled at my convenience. Transportation service available if you want. More

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2nd Subaru I bought my second Subaru from Heritage in May. I originally bought a Forester in June 2011. It's been the most dependable car I've ever had. In addit I bought my second Subaru from Heritage in May. I originally bought a Forester in June 2011. It's been the most dependable car I've ever had. In addition, 3 months after buying the Forester, in 2011, I was rear ended at a stop light. The accident was so severe, the car was a complete loss. The Forester held up solidly to the impact and I walked away from the accident. I ended up getting another Forester once the legal/ insurance part was resolved. It gave me a lot of confidence in the safety of the Subaru brand, in addition to reliability. I bought a new Outback and kept the Forester to be used by my soon to be driving family. I bought the car from Charles Coates. I requested to test drive a Crosstrek and a Outback prior to coming in. We had a good test drive in both. He was very personable and friendly. Charles was very detailed in model performance and options. He was very thorough in explaining the car features.He answered any question that my wife and I had about each of the vehicles. There was no high pressure sales and Charles worked with me to come to a price and financing that worked for me. He made the buying process very easy and stress free. I would also have to mention Bill Middleton, in the Service Department. He's big reason I came back to Heritage. He bends over backwards for customers and was always clear and detailed on what service was being done and was always spot on with cost. There was never any surprises when picking up my car. He even would offer a loaner car if I needed it. He's very customer oriented The single biggest reason I will never go back to Toyota was the indifference, inefficiency and the lack of customer service I was shown in their service department! CONS: Lack of customer parking; Having to pull out onto/ off of Reisterstown Rd; distance from home. More

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