William Hayes
William Hayes at BMW of Sarasota

William Hayes | Page 4

Service Advisor

BMW of Sarasota

5151 Clark Rd
Sarasota, FL 34233

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4.7
51 Reviews
4.7

51 Reviews

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51 Reviews of William Hayes

June 24, 2026

Dealership Rating
Employee Rating

Pretty good service advisor explained what was needed at the mileage, nice dealership as well More

by Kong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 22, 2026

Dealership Rating
Employee Rating

I brought my car in for a recall service and it was fix and works great now More

by JANICEW66882000
Recommend Dealer
Yes

Other Employees Tagged: William Hayes

Jun 22, 2026

BMW of Sarasota responded

It’s great to hear the recall service on your BMW X5 resolved the issue and it’s running smoothly. Our service team appreciates your feedback and looks forward to helping you again.

June 21, 2026

Dealership Rating
Employee Rating

It took nearly 2hrs for a scheduled oil change, then another 45 to rotate the tires…THEN my car was scuffed between washing and pick-up and nobody offered to fix it! I had 3 people watching me wipe out More

by rich98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 25, 2026

BMW of Sarasota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

June 21, 2026

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Employee Rating

Will was absolutely great in helping me take care of the AC problem and dealing with the warranty group after them continuously ignoring our phone calls. He dealt with a lot, but in the end he got it done! More

by samachki96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 21, 2026

BMW of Sarasota responded

Thank you for sharing your feedback. We’re pleased William was able to resolve the air conditioning issue on your BMW and work with the warranty team until everything was taken care of. We appreciate your 5-star review and look forward to assisting you again.

June 16, 2026

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Employee Rating

Will did a great job with getting my issue with my fob investigated & resolved. Thanks Will! More

by catmascis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2026

BMW of Sarasota responded

Delighted to know William effectively addressed your BMW 340’s key fob concern. We appreciate you taking the time to share your experience and thank you for the top rating. Safe travels ahead.

June 14, 2026

Dealership Rating
Employee Rating

Excellent customer service Throughout the entire process, Will was very professional and knowledgeable. Really appreciate his quick responses and overall communication. More

by Hramos.pta
Recommend Dealer
Yes

Other Employees Tagged: William Hayes

Jun 14, 2026

BMW of Sarasota responded

We appreciate your feedback about the service experience. It’s wonderful to hear William offered professional, knowledgeable support and kept you updated with prompt communication. For all future BMW X3 needs, we’re here to assist.

June 11, 2026

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Employee Rating

Arrived for the appointment early and met with the service advisor on time. That’s the end of the good part of this visit. I was told that the oil change and vehicle inspection would take 90 minutes a More

by andyjacobs8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 17, 2026

BMW of Sarasota responded

Andy, we're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with you and our team here. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Thank you for your time, and hopefully, we can get to the bottom of this.

June 11, 2026

Dealership Rating
Employee Rating

Always feel your brig taken care of Good communication nice to look at the new cars in the shower room More

by Andersonnurse
Recommend Dealer
Yes

Other Employees Tagged: William Hayes

Jun 11, 2026

BMW of Sarasota responded

We’re thrilled you felt well cared for during your BMW X2 service and appreciated our communication. It’s wonderful you had the chance to explore the latest BMW models in our showroom. We look forward to assisting you again.

June 11, 2026

Dealership Rating
Employee Rating

Wonderful and very polite staff. Will be doing business here again in the future. Patience and willing to help More

by ANDYSAYROO1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2026

BMW of Sarasota responded

We appreciate your kind words about our patient and helpful staff during your BMW 340 service. It’s great to hear you’ll be returning in the future. We look forward to welcoming you back.

June 08, 2026

Dealership Rating
Employee Rating

Excellent service start to finish Will even offered me an oil change coupon. Good bye More

by suebarie
Recommend Dealer
Yes

Other Employees Tagged: William Hayes

Jun 08, 2026

BMW of Sarasota responded

We’re glad William guided you through your BMW X1 service and offered that oil change coupon. We look forward to helping with your vehicle’s care again. Thank you!

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