Will Soong | Page 6

Pretty frustrating experience: I had an appointment with the service department at 8am, to do mandatory recalls for my ford Lightning and the 20k regular service. I took the day off, dropped off my truck ea the service department at 8am, to do mandatory recalls for my ford Lightning and the 20k regular service. I took the day off, dropped off my truck early, 7:45am, and was told it should be ready at 4:45pm. Twice throughout the day I called to check on the progress, but there was no answer. I messaged the service department, no reply. I went to the service department at 4:45 and their window was shut. Fortunately, I found a technician and he found one of the service department workers. I was told the routine maintenance was complete, but none of the recalls were done. I could pick up my truck or leave it overnight. I could not take another day off, so I had to pick the truck up. No communication on the service department’s end. They had my truck for 9 hours and were only able to rotate the tires? Now, I’ve got to take another full day off work to get the recalls complete. I feel like the dealer prioritized my $250 service and not the free mandatory recalls. I do not think I will use this service department again. It’s a shame, because I live in Kailua. More

by Ramsey.Ryan.w Verified Customer Verified Customer

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I had a great experience with Windward Ford's service department. The service advisor was professional and friendly. The work done took less time than expected and was fixed properly. department. The service advisor was professional and friendly. The work done took less time than expected and was fixed properly. More

by Nina Verified Customer Verified Customer

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Great Experience. Drop off right by the office, greeted right away by the friendliest professional employees. My car was ready early! My first time at Windwood Ford Ha Drop off right by the office, greeted right away by the friendliest professional employees. My car was ready early! My first time at Windwood Ford Hawaii but I will never take my car anywhere else, definitely worth the drive from AinaHaina, More

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Service was alright but my seat on passenger had grease on my wet okole seat covers with paper towels all over front passenger seat on my wet okole seat covers with paper towels all over front passenger seat More

by HENRYLUMKING44 Verified Customer Verified Customer

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The service department was very friendly and finished the work in a very timely manner work in a very timely manner More

by MDENMARK21 Verified Customer Verified Customer

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Will was extremely helpful and kept me informed throughout the entire process of as the service on my vehicle was being conducted. throughout the entire process of as the service on my vehicle was being conducted. More

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Very Knowledgeable, they answered all my questions and explained it in a way I'd understand. Very kind, I felt welcome as if I was family. explained it in a way I'd understand. Very kind, I felt welcome as if I was family. More

by SHANDLER1337 Verified Customer Verified Customer

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Pleased with the service. Will did a great job! I would take my care back for service Will did a great job! I would take my care back for service More

by WMITCHELL808 Verified Customer Verified Customer

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Excellent service, attention and communication. Especially by Will. I would recommend to everyone.thank you. Especially by Will. I would recommend to everyone.thank you. More

by breezeoceanside Verified Customer Verified Customer

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The parts dept manager is a big plus for the dealership Very good with customets Very good with customets More

by nic_esser Verified Customer Verified Customer

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