Will Rich
Will Rich at Heritage Subaru Catonsville
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Will Rich

Sales Associate

Heritage Subaru Catonsville

6624 Baltimore National Pike
Baltimore, MD 21228

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5.0
14 Reviews

Have been in the automotive industry since 2015.

Dealership Experience

5 yrs, 9 mos

Industry Experience

9 yrs, 9 mos

Specialties & Trainings

Subaru Certified in New & Used Vehicles

5.0

14 Reviews

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14 Reviews of Will Rich

December 10, 2024

Dealership Rating
Employee Rating

Great buying experience twice now! My salesman and I made it a fun experience and that helped move the process along. More

by drewannawill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 13, 2024

Heritage Subaru Catonsville responded

Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

Dec 14, 2024

Heritage Subaru Catonsville responded

Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

October 23, 2024

Dealership Rating
Employee Rating

First interaction was the sales general manager, Paris Tato, reaching out from an online inquiry. He answered my questions (which other car dealerships failed to or didn’t answer entirely) fully and reach More

by kzwirble
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Bookstein, Paris Tato

Oct 26, 2024

Heritage Subaru Catonsville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

September 26, 2023

Dealership Rating
Employee Rating

Will was super helpful! He was able to address my needs and provide a lot of options. More

by asiddula2
Sales Price Transparency
Recommend Dealer
Yes
Oct 13, 2023

Heritage Subaru Catonsville responded

Thank you for taking the time to review Heritage Subaru Catonsville. Our goal is to meet then exceed your expectations and are disappointed this did not occur. Our General Manger, Steve Knolle, has attempted to contact you to address your concerns, but has been unsuccessful in reaching you. We work hard to provide all customers with an exceptional experience, and would appreciate the opportunity to learn more about your experience and rectify any missteps. At your earliest convenience, please contact Steve directly at sknolle@mileone.com or 443.865.2765. Again, thank you for your time and we hope to speak with you soon.

August 31, 2023

Dealership Rating
Employee Rating

Their salesman, Will Rich has been most patient, not pushy, total gentleman with answers to my many queries and questions. I had other cars to bow at Edmunds etc. And chose to keep the business here bec More

by Dori
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve and Dave

Sep 06, 2023

Heritage Subaru Catonsville responded

Hi Dori, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 31, 2023

Dealership Rating
Employee Rating

It’s awesome and I love my experience with mousa. He really gave me the best service rver More

by Prince
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: May Farris, Cary Hoffman, Moussa Sirleaf , Inam Islam, Minseok Oh, Bik Shrestha, Randy Silver, King Sy, Stephen Weaver

Feb 03, 2023

Heritage Subaru Catonsville responded

Hi Prince, we appreciate your positive review about your recent experience with us! We hope you continue to choose us for all your automotive needs! Take care!

January 11, 2023

Dealership Rating
Employee Rating

Very easy to work with. Good price and honesty in the way they sell cars. More

by inkmimi51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryan Engle, Tommy Moberly

Jan 13, 2023

Heritage Subaru Catonsville responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

May 04, 2022

Dealership Rating
Employee Rating

Musa the one you wanna get a car from,very helpful and willing todo what it takes 🤗 More

by racheal_stein
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Moussa Sirleaf , Sven Laszczak, Yong Lee, Mark McLendon, Minseok Oh, Stephen Peller, Randy Silver, King Sy, Stephen Weaver

May 05, 2022

Heritage Subaru Catonsville responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 30, 2022

Dealership Rating
Employee Rating

Very good customer service is great I will purchase again from heritage Subaru Catonsville again when I More

by Mgibson38
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 03, 2022

Heritage Subaru Catonsville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 03, 2022

Mgibson38 responded

Thank you

April 26, 2022

Dealership Rating
Employee Rating

Very good I will go there again to speak to someone from heritage Subaru Catonsville More

by Mgibson38
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Moussa Sirleaf , Randy Silver

Apr 27, 2022

Heritage Subaru Catonsville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

February 21, 2022

Dealership Rating
Employee Rating

I want to thank Inam Islam for all his help putting our sale together. He went out of his way to make it happen. Also I want to say thanks to Will Rich for his help with the sale and going over everything More

by jwrippeon
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Misha Andrews, Bryan Engle, Inam Islam

Feb 23, 2022

Heritage Subaru Catonsville responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Subaru Catonsville so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

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