Will Mooney

Top tier from the salesman to the finance man! ! All managers were great and down to earth. No xx just straight forward! ! All managers were great and down to earth. No xx just straight forward! More

by Shanekavanaugh Verified Customer Verified Customer

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Nice folks, good pricing on the used vehicle I purchased. Be prepared for the usual sales process. Be prepared for the usual sales process. More

by RBDWYER6 Verified Customer Verified Customer

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All ways friendly good service plinte of vehicles to look at wy you wate 5⭐ at wy you wate 5⭐ More

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The process of purchasing a vehicle from the dealership was smooth. I would recommend them to other People. was smooth. I would recommend them to other People. More

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Great place to do business. Love the bronco and would work here again. Tom is awesome Love the bronco and would work here again. Tom is awesome More

by MICHIALCOX Verified Customer Verified Customer

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Some context: I wrote most of this review a couple weeks ago but was called by a Shottenkirk big wig and politely asked if I would take down the review because it wasn’t exactly a glowing one. He did try t ago but was called by a Shottenkirk big wig and politely asked if I would take down the review because it wasn’t exactly a glowing one. He did try to make things write but it was too late. I already had resolved the issue. I did take down the review because I appreciated the attempt but since then I’ve had more issues with the dealership concerning my permanent plates, and so—back up goes the review and I WILL NOT be removing it this time. The review is below. —————————— If they tell you they'll send your docs electronically, DON'T trust them. Demand all your paperwork in hard copy before you leave. It's like pulling teeth getting anything from them once you leave. Then the finance manager sends the docs to me three days late in an unprofessional email that's blank with just the title "COPIES" and an attachment. No apology for being late and he didn't even include all the warranty paperwork and NONE of the GAP coverage paperwork. After asking and asking and getting ignored via email, I finally did the legwork myself and contacted EG Assurance to get both contracts in full. Didn't take much for me to do this, but it's the principle of the matter. When I sign a contract at the dealership I expect copies of everything I sign, like, yesterday, not three days later and only after begging for them. So much for customer service/follow-up once the purchase is done. And dealerships wonder why they are reviled right up there with lawyers and politicians. UPDATE: Oh and given the issues I’ve had with this dealership, it’s no surprise that my permanent license plates mysteriously haven’t showed up. I called the county tax office and they said the tags were mailed out to the dealership in mid-May. My temp plate expire tomorrow on June 19, 2024. I had to call Shottenkirk last week to learn they haven’t come in. To date, no one from the dealership has reached out to me about the missing plates. I ended up going down to the tax office and getting issued new plates. A minor inconvenience that costed me time and an additional $6 but just one more reason it will be a cold day in xxxx before I ever buy from xxxxtenkirk Ford again. More

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A great experience, definitely would suggest them to anyone I know. My salesman was awesome! anyone I know. My salesman was awesome! More

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Good guys just a little slow process. Had to wait 2 half hours to get my vehicle Had to wait 2 half hours to get my vehicle More

by BECCAIREZ Verified Customer Verified Customer

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Great! Everyone there was friendly, courteous, knowledgeable, and professional. I was very pleased with my auto purchase. My salesperson was very helpful an Everyone there was friendly, courteous, knowledgeable, and professional. I was very pleased with my auto purchase. My salesperson was very helpful and understanding. More

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Melissa won by Business for Shottenkirk and Sales proceeded to lose it. Typical obfuscation of detail about the deal I was making. Had I had an option (long story), I would have left this dealership proceeded to lose it. Typical obfuscation of detail about the deal I was making. Had I had an option (long story), I would have left this dealership in a heartbeat (Find someone else to buy a vehicle from! More

by DCLOWER35 Verified Customer Verified Customer

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