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Will Cruz
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41 Reviews
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41 Reviews
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41 Reviews of Will Cruz
January 24, 2025
Advertised false price, tired to add $4k once we arrived. Spent 8-10 hours before settling on advertised price. We were promised 2 keys then lied to and ignored fo1.5 months. Finally promised 2nd key only Spent 8-10 hours before settling on advertised price. We were promised 2 keys then lied to and ignored fo1.5 months. Finally promised 2nd key only to have my wife drive 1.5 hours to pick up key and have 1st free oil change done. 5 hours of being told Sierra can't find paperwork before key FINALLY handed over. My father raced Covettes with factory sponsorship in the 50's & 60's and I have been a GM guy my whole life. Terrible customer experience. More
by elarsencpa
Verified CustomerOther Employees Tagged: Joe Jimenez, Mark Sandoval
December 16, 2024
Sold me a used car with a broken windshield and didn't fix it. Lied about extras not included in the sticker price. Don't buy a car from this dealership. I've never had such bad customer service in my lif fix it. Lied about extras not included in the sticker price. Don't buy a car from this dealership. I've never had such bad customer service in my life. More
by unhappycust
Other Employees Tagged: Alfonso Hernandez
November 27, 2024
Look - the service folks were all great. Front Desk, Jeremy, 100%. Quick service, super polite / friendly, super attentive, super helpful scheduling the Lyft shuttle, etc. I know bonuses Front Desk, Jeremy, 100%. Quick service, super polite / friendly, super attentive, super helpful scheduling the Lyft shuttle, etc. I know bonuses / compensation are tied to these ratings so I'm putting 5 stars, but ultimately I wouldn't recommend this service center. The problem is the pricing and overall service quality. Sierra Chevrolet is easily 50% more expensive than even other local Chevrolet dealerships. I typically go to El Camino Real in MPK. They have clear pricing / bundled service specials. Oil change, multi-point inspection, fluid top-off, tire rotation. It cost $156 here, and I've never seen it more that $70 at the other location. I'd guess in today's world MAYBE that's $120 with inflation or whatever. The labor quote of like $250/hr at Sierra is what I think makes the difference. I've never seen a spark plug changeout quoted for $650 before; that's insane. All that said -- for convenience, I was happy to pay the premium -- had business in the area. But this location didn't even inflate my tires to factory-recommended PSI, which I would think is standard. It didn't give a color-coded printout of vehicle parts / assessed quality. I suspect tire rotation wasn't done because the PSI ratings on each tire matched exactly what they were on each wheel when I left it. I received paperwork saying CA law requires that they inflate the tires as well? And for general record: El Camino Real -- cheaper, they also wash the freaking car, which I'd never expected but was a nice touch, and they've never missed something small like inflating tires. More
by c-w
Other Employees Tagged: Mike Hoffman, Samantha Peinado, Mayra Neria, Tanya Ruiz, Joe Jimenez, John Twiford, Edwin Cardiel, Marvin Orellana , Terry Quinn, Jeremy
November 24, 2024
I can’t thank the team enough at Sierra Chevrolet for what they did in order to get the truck I wanted at phenomenal deal, on top of taking in my trade. This group works hard to make sure you’re happy. 1 what they did in order to get the truck I wanted at phenomenal deal, on top of taking in my trade. This group works hard to make sure you’re happy. 110% would recommend Sierra Chevrolet for your next vehicle. Thank you to Nick Scammacca, Rudy, Nick in F&I and of course Big GM Mike. More
by s_batilaran
Other Employees Tagged: Mike Hoffman , Nick Scammacca (internet sales) Rudy and Nick in F&I
October 31, 2024
The dealer was in a good location and easy to find. A bit far from my house but closer to my office. They had a good selection of Bolts and new cars as well. They were going through remodeling and I’m A bit far from my house but closer to my office. They had a good selection of Bolts and new cars as well. They were going through remodeling and I’m sure they will have a spectacular showroom when completed. More
by Top Cat
Other Employees Tagged: Andrew Lisk, Edwin Cardiel
October 07, 2024
Really was a bad experience with sale and the defective truck I was sold. The bright spot for me was dealing with Jacob North the service manager. He was a very understanding and communicated with me throu truck I was sold. The bright spot for me was dealing with Jacob North the service manager. He was a very understanding and communicated with me throughout the process. Thank you, Jacob!!!! More
by joeracer
Other Employees Tagged: Mike Hoffman
October 07, 2024
very good will return when needed keep up the good work nice and clean area nice and clean area More
by n6pmg
Other Employees Tagged: Mike Hoffman, Samantha Peinado, Mayra Neria, Tanya Ruiz, Joe Jimenez, John Twiford, Edwin Cardiel, Marvin Orellana , Terry Quinn, Shawn
September 17, 2024
They were very nice and helpful. Super accommodating . I am very satisfied with my purchase. Super accommodating . I am very satisfied with my purchase. More
by GOCARANZANAILS
Other Employees Tagged: Alfonso Hernandez , Christopher Parra
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