Wilder Hickman
Wilder Hickman at Mercedes-Benz of Midlothian

Wilder Hickman | Page 3

Service Manager

Mercedes-Benz of Midlothian

12200 Midlothian Tpke
Midlothian, VA 23113

4.8
106 Reviews

Wilder Hickman is the Service Manager at Mercedes-Benz of Midlothian and has over 17 years of automotive experience. Wilder grew up in Fredericksburg, VA, but his passion for cars prompted a move to Houston, TX to train as an automotive technician. Upon graduation, he was accepted into the Mercedes-Benz ELITE technician program and moved to Massachusetts for specialized training in MB vehicles and systems; he graduated as valedictorian. Wilder has leveraged his years of technical experience to bring top-tier customer service to our Service Department. Wilder’s interests are spending time with his wife and their animals. He enjoys board games and spending time outdoors.

4.8

106 Reviews

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106 Reviews of Wilder Hickman

July 28, 2025

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Employee Rating

We live in NC but we continue to bring our Mercedes to Midlothian Wilder is amazing! The service is top notch! Thanks More

by fennerm
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Recommend Dealer
Yes

July 26, 2025

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They did a great job. Updated the software. Resolved all our issues with a smile More

by PBOLESTA
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Lambert

July 24, 2025

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I dealt with the service manager (Mr Hickman). He was known and professional. My vehicle was repaired properly and completed on schedule More

by LeoSuggs
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Recommend Dealer
Yes

July 23, 2025

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Excellent service, fast and correct diagnostic. Professional attitude and attention to detail. Would highly recommend More

by Spider31
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Recommend Dealer
Yes

Other Employees Tagged: Ragina Fitz , Nicole Cutler, Scott Lambert, Alan Mansfield

July 15, 2025

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Quick service was provided, problem was found and video sent for my review. My service provider took care of the dynamic settings, parking camera, an car buttons. More

by LEROY3RD20001
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Recommend Dealer
Yes

Other Employees Tagged: Ragina Fitz , Nicole Cutler, Scott Lambert, Alan Mansfield

July 12, 2025

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Mercedes-Benz of Midlothian is very service oriented. I am very impressed with my dealership and the high bar set by Mercedes-Benz. They addressed my issue very promptly. More

by PMKFRANKLIN
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Recommend Dealer
Yes

Other Employees Tagged: Ragina Fitz , Nicole Cutler, Scott Lambert, Alan Mansfield

July 11, 2025

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Very solid service department. The appointment for service was easy, they did a great job quickly. More

by RANDYC5
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Recommend Dealer
Yes

Other Employees Tagged: Scott Lambert

July 03, 2025

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Good experience but have some concerns on wrapping the front end of my car. There seems to be some blemishes still there that were not removed. More

by LEROY3RD20001
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Recommend Dealer
Yes

Other Employees Tagged: Ragina Fitz , Nicole Cutler, Scott Lambert, Alan Mansfield

June 19, 2025

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They are nice to deal with. Expensive but good folks. I had a major repair issue a few miles after my warranty expired and they went to bat for me and delivered the repair for a More

by GCHALKER
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Recommend Dealer
Yes

Other Employees Tagged: Alan Mansfield

June 09, 2025

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Staff was very professional on time. Good service. Mercedes-Benz of Midlothian, I recommend to other people thank you More

by NEWYORKTP
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Recommend Dealer
Yes

Other Employees Tagged: Ragina Fitz , Nicole Cutler, Scott Lambert, Alan Mansfield

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