Wilder Hickman
Wilder Hickman at Mercedes-Benz of Midlothian

Wilder Hickman | Page 2

Service Manager

Mercedes-Benz of Midlothian

12200 Midlothian Tpke
Midlothian, VA 23113

4.8
106 Reviews

Wilder Hickman is the Service Manager at Mercedes-Benz of Midlothian and has over 17 years of automotive experience. Wilder grew up in Fredericksburg, VA, but his passion for cars prompted a move to Houston, TX to train as an automotive technician. Upon graduation, he was accepted into the Mercedes-Benz ELITE technician program and moved to Massachusetts for specialized training in MB vehicles and systems; he graduated as valedictorian. Wilder has leveraged his years of technical experience to bring top-tier customer service to our Service Department. Wilder’s interests are spending time with his wife and their animals. He enjoys board games and spending time outdoors.

4.8

106 Reviews

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106 Reviews of Wilder Hickman

September 06, 2025

Dealership Rating
Employee Rating

The people was pleasant and very helpful the dealership atmosphere w very calm the service was excellent I enjoyed having my vehicle service there More

by melvagreen97
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ragina Fitz , Nicole Cutler, Scott Lambert, Alan Mansfield, Wil Turner

August 29, 2025

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Im always impressed their customer service. It is top notch for sure. They also keep you informed of progress & very transparent of cost. More

by CONNIEALPHIN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ragina Fitz , Nicole Cutler, Scott Lambert, Alan Mansfield, Wil Turner, Shane

August 21, 2025

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Nicole is always very professional, a great listener, very knowledgeable and kindly provides exemplary customer service. More

by Brenda
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Recommend Dealer
Yes

Other Employees Tagged: Nicole Cutler, Alan Mansfield

August 11, 2025

Dealership Rating
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Consistently exceeding expectations, MB Midlothian is a top tier service (and sales) provider, I recommend without hesitation. More

by JQ
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ragina Fitz , Nicole Cutler, Scott Lambert, Alan Mansfield, Wil Turner, Ryan Pulley, General Manager

August 07, 2025

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I am always satisfied with the service and wouldn't take my vehicle anywhere else. More

by Beautiful soul
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Mansfield

August 01, 2025

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Excellent service, sincere interest in making things right. They take pride in their work and want the customer happy. More

by SPIKENFINNEGAN
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Recommend Dealer
Yes

Other Employees Tagged: Alan Mansfield

July 30, 2025

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Service was on point & the staff is extremely courteous. My car was ready at the promised time. More

by shanecancersurvivor
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ragina Fitz , Wayne Booth, Nicole Cutler, Scott Lambert, Alan Mansfield, Wil Turner

July 29, 2025

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My favorite dealership for any of my family and friends to buys cars from. The inventory manager is a great guy. More

by Robert C
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ragina Fitz , Nicole Cutler, Scott Lambert, Alan Mansfield, Wil Turner

July 29, 2025

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Employee Rating

Every one is so professional and friendly and helpful with everything that I ask or needed More

by ALCOD
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Ragina Fitz , Nicole Cutler, Scott Lambert, Alan Mansfield

July 29, 2025

Dealership Rating
Employee Rating

Wonderful job! Went above and beyond. I dropped my car off for an oil change and they washed, vacuumed, and even put air in my tires and turned the service light of More

by CAMELLIAPATMAN
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ragina Fitz , Nicole Cutler, Scott Lambert, Alan Mansfield

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