Wilder Hickman

This dealership is absolutely fabulous. Im from Florida and didnt know these people at all and had to go on trust because they had the car i wanted. I just want ANYONE riding this that the Im from Florida and didnt know these people at all and had to go on trust because they had the car i wanted. I just want ANYONE riding this that the entire dealership and their team was a true privilege to work with. They where honest but better yet is they went BEYOND what they had to do so that I left satisfied and felt extremely happy with my purchase and experience there. Its almost like rhey become personal friends in the short part of a day your there. Its like family and I have never seen fhat in a Mercedes dealership before. My salesperson Seamus was absolutely amazing and an extraordinary man. He not only is professional customer focused but you can see in his space that he has won numerous awards and accolades for his commitment to customer satisfaction. I haven't yet but will soon be writing one of those letters because that guy is just totally amazing. THANKS SEAMUS for making my sale so wonderful and my drive back to Florida a great memory..Just as I had asked you to do. Hats off to all your team and hopefully this review will help others realize just how special you folks are there at Midlothian. Be well and ill stay in touch and again..thank you Ray Elder ..stuart Florida More

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Started on time. Explained everything well. I was out in reasonable time. First time I have used service with new owners Explained everything well. I was out in reasonable time. First time I have used service with new owners More

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We’ve always been satisfied with the quality of mechanical service we’ve received. knowing that Mercedes stands by its work. We also were pleased to have Ragina Fitz as our customer service represe mechanical service we’ve received. knowing that Mercedes stands by its work. We also were pleased to have Ragina Fitz as our customer service representative. She’s extremely knowledgeable & professional! Truly an asset to Mercedes! More

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Regina as always was outstanding, things went a little slower because of the need to source old parts. We did come up with a plan that was very accommodating. slower because of the need to source old parts. We did come up with a plan that was very accommodating. More

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So far so good service! The issue was fixed that I brought it in for. The issue was fixed that I brought it in for. More

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I received great service and a welcoming response from Ryan Pulley (general manager), Scott Lambert in service Tim Lyons (master technician ) as well as other staff. Ryan Pulley (general manager), Scott Lambert in service Tim Lyons (master technician ) as well as other staff. More

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Very clean. Relaxed environment. Staff was very helpful and service was very quick. Plus complementary refreshments Relaxed environment. Staff was very helpful and service was very quick. Plus complementary refreshments More

by EWARE108 Verified Customer Verified Customer

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The process was smooth and efficient. The salesman went out of his way to help me at every step. The salesman went out of his way to help me at every step. More

by KAYLEENLAWRENCE1 Verified Customer Verified Customer

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The staff here is beyond accommodating and helpful. They went above and beyond to help me solve a battery issue. I was having an even squeeze me in on short notice. I will be a customer for life thank They went above and beyond to help me solve a battery issue. I was having an even squeeze me in on short notice. I will be a customer for life thank you. More

by JWEHR002 Verified Customer Verified Customer

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Excellent service. Everyone was cordial and very helpful. My car was completed as promised. I was very satisfied with the services I received. Everyone was cordial and very helpful. My car was completed as promised. I was very satisfied with the services I received. More

by mzzchill2012 Verified Customer Verified Customer

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