Wil Jones
Wil Jones at North Penn Mazda

Wil Jones

Mazda Service Advisor

North Penn Mazda

181 Bethlehem Pike
Colmar, PA 18915

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4.9
1,283 Reviews

Dealership Experience

10 yrs, 3 mos

Industry Experience

31 yrs, 11 mos

4.9

1,283 Reviews

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1283 Reviews of Wil Jones

October 09, 2025

Dealership Rating
Employee Rating

Friendly service, attentive staff, and knowledgeable mechanics. This team is top-notch - they pay attention to every detail! I never would take my car anywhere else. More

by SUSAN.TOMLINSON03
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Amanda Young, Caitlin Landis, Robert Bell , Caitlin Landis

Oct 09, 2025

North Penn Mazda responded

Thank you for taking my call earlier. I am glad that I was able to answer your questions and give you a better explanation about the repairs. As I stated, if there is anything else I can do please don't hesitate to reach out to me directly. Sincerely, Amanda Young Mazda Service Manager

October 08, 2025

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All parties worked well to get my car back to me as soon as possible and kept me informed of progress. They also took it upon themselves to set up a loaner vehicle. More

by gracemessana
Service Price Transparency
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Recommend Dealer
Yes
Oct 08, 2025

North Penn Mazda responded

Thanks so much for the awesome feedback! Our North Penn team was happy to keep you updated and get you back on the road as soon as possible. We’re glad the loaner helped make your visit a smooth one. We’re here when you need us — here’s to many more miles ahead!

October 07, 2025

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I have done almost all the services for my CX5 at NPenn since I brought it new there. It has been a pleasant experience every time. They also send you a video report of the service which is awesome. Highly More

by SAJIMM
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Robert Bell , TJ

Oct 07, 2025

North Penn Mazda responded

Thank you so much for your continued trust and loyalty to North Penn Mazda! We’re thrilled to hear that you’ve had consistently positive experiences with our service team and enjoy our video inspection reports. Your recommendation means a lot to us, and we look forward to keeping your Mazda CX-5 running smoothly for many miles to come! — The North Penn Mazda Team

October 04, 2025

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Very pleased with service provided. From setting the appointment to the quality of work performed. I was very satisfied. More

by briansarristraining
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Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

Oct 06, 2025

North Penn Mazda responded

Thank you so much for your kind words and for taking the time to share your experience, Brian! We’re thrilled to hear that everything—from scheduling your appointment to the quality of service—met your expectations. We truly appreciate your trust in us and look forward to serving you again in the future!

October 02, 2025

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Wil is always extremely polite and helpful. He helped me pick the correct service and not over pay when I scheduled the wrong thing. More

by SANDRA.KILBORN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis, Robert Bell

Oct 03, 2025

North Penn Mazda responded

Thank you for sharing your experience! We’re so glad to hear that Wil was able to help you choose the right service and ensure you didn’t overpay. He’s an important part of our team, and we’ll be sure to share your kind words with him. We look forward to assisting you again!

September 25, 2025

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I will never take my car anywhere else-they are wonderful! Kind and very helpful!! More

by JVORONIN
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Recommend Dealer
Yes

Other Employees Tagged: Julian

Sep 26, 2025

North Penn Mazda responded

Thank you so much for your wonderful feedback! We’re so glad to hear that our team has earned your trust and that you wouldn’t take your car anywhere else. Your kind words mean the world to us, and we look forward to continuing to provide you with excellent care every visit!

September 25, 2025

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Their service team is the reason I purchase my cars from North Penn Mazda. Will, Caitlin, Rob and Amanda are phenomenal More

by Fred3568
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Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis, Robert Bell

Sep 26, 2025

North Penn Mazda responded

Hi Fred, thank you so much for your kind words and continued loyalty! We’re thrilled to hear that Will, Caitlin, Rob, and Amanda have made such a positive impact on your experience. Our team takes pride in providing excellent service, and it’s wonderful to know they’ve earned your trust and business. We truly appreciate you choosing North Penn Mazda!

September 24, 2025

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Customer service was great and loved the video feature so I could see what the mechanic was talking about when making recommendations for maintenance. More

by lindsayhendrzak
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Recommend Dealer
Yes
Sep 24, 2025

North Penn Mazda responded

Thank you for your kind words! We’re so glad you enjoyed our video feature—it’s important to us that our customers feel informed and confident about their vehicle’s care. We appreciate your trust in our team and look forward to serving you again!

September 24, 2025

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So far good. First time there, time will tell, for now good. Thank for asking. More

by dragonman67
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Recommend Dealer
Yes

Other Employees Tagged: Amanda Young, Robert Bell

Sep 26, 2025

North Penn Mazda responded

Thank you for giving us a try and sharing your first experience with us! We’re glad to hear everything went well and look forward to earning your trust even more over time. We’ll be here whenever you need us!

September 22, 2025

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North Penn Mazda best dealership around that area . Always concerned about their customers . . Keep them updated always available at ur call and above all world best cars and SUV Mazda’s have. I am to More

by DUHANKARANSINGH1982
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Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis, Robert Bell

Sep 22, 2025

North Penn Mazda responded

Thank you so much for the amazing 5-star review! 🌟 We’re so glad to hear our sales and service teams made your experience such a great one. Your kind words mean the world to us, and we’ll be sure to share them with Catie, KD, Stephan, and the rest of the team. We truly appreciate your support and look forward to serving you again in the future! 🚘✨

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