Wes Kachi

STAY AWAY - Fraudulent CPO Certification & Terrible Service Bought a "certified" 2019 RAM 1500 Limited with supposed 125-point inspection. Within 2 months, multiple critical issues: Safety Fa Service Bought a "certified" 2019 RAM 1500 Limited with supposed 125-point inspection. Within 2 months, multiple critical issues: Safety Failures: Truck went into limp mode on freeway with THREE simultaneous errors - throttle control, stability control, and collision warning all failed. Independent shop found MAP sensor barely plugged in, air filter disconnected, loose battery terminals - all from Carl Burger's careless work. Undisclosed Collision Damage: Body shop discovered extensive prior accident damage (bumper to rear door) with amateur repairs: dust in paint, peeling clear coat, mismatched parts, visible blend lines. NEVER disclosed during sale. Service Department Failures: Returned twice for squeaking suspension. First visit - denied issue existed. Second visit - sprayed silicone as temporary fix instead of proper repair. Complained twice about folding mirrors before they bothered fixing them. Hidden Charges: $900 GlassCoat protection plan never disclosed - discovered later reading contract. Dashboard Defect: Leather dash waves when cold, only looks normal when heated. Shown truck in afternoon when defect was hidden. Dismissive Attitude: Service staff treats customers like they know nothing. Receptionist is unprofessional and barely understandable. Their "125-point inspection" is fraudulent. This is systematic deception, not isolated mistakes. Filed complaint with RAM Corporate. Considering legal action. Do not trust their CPO certification process. More

Report | Print

Everyone at Carl Burger was easy going and personable. Very helpful in finding me the Gladiator that I was looking for. They all took the time to listen instead of hurrying through the process of purchasi Very helpful in finding me the Gladiator that I was looking for. They all took the time to listen instead of hurrying through the process of purchasing a new Jeep. Thanks again. More

by ritchiecalkid Verified Customer Verified Customer

Report | Print

People friendly dealership answered all my questions and got me in and out in a reasonable time got me in and out in a reasonable time More

by davidnietojr Verified Customer Verified Customer

Report | Print

They truly aok care about their customers, very friendly, helpful, quick, and personable! Great experience every time, and each member always does their best to make sure we are satisfied! helpful, quick, and personable! Great experience every time, and each member always does their best to make sure we are satisfied! More

by giojina Verified Customer Verified Customer

Report | Print

Great experience start to finish, Preston was professional and accommodating. The Sales Manager Wes was so incredibly attentive and kind. I have gotten a few cars from there and will continue to professional and accommodating. The Sales Manager Wes was so incredibly attentive and kind. I have gotten a few cars from there and will continue to go back. Thank you all for your professionalism. More

by karina0917 Verified Customer Verified Customer

Report | Print

The service and team here are excellent. Our purchase experience could not have been easier. Our purchase experience could not have been easier. More

by micaela.delacerda Verified Customer Verified Customer

Report | Print

The purchasing of a truck and the repair work required post purchase was not a good experience. Was given the run around, wasted time and was just not enjoyable post purchase was not a good experience. Was given the run around, wasted time and was just not enjoyable More

by Dl Verified Customer Verified Customer

Report | Print

The service here in exceptional. I’ve always had the best customer service experience every time I come here. I had tried other dealers, this one by far hands down tops the other dod I’ve always had the best customer service experience every time I come here. I had tried other dealers, this one by far hands down tops the other dodge dealerships. More

by KMOWLES Verified Customer Verified Customer

Report | Print

Great service. They were quick, efficient, found me exactly what I wanted and stuck to my budget. They were quick, efficient, found me exactly what I wanted and stuck to my budget. More

by adrian29 Verified Customer Verified Customer

Report | Print

Quick and easy with no hassling on my trade in or purchase price of the new vehicle! purchase price of the new vehicle! More

by castaneda_89 Verified Customer Verified Customer

Report | Print