Jesse Garcia

Great customer service. They understood what we were looking for. Great negotiation. Good number of trucks in stock. They understood what we were looking for. Great negotiation. Good number of trucks in stock. More

by Wendy Robinson-Simpson Verified Customer Verified Customer

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Brandon Mierish was very helpful and great to work with. This is my third vehicle purchased at Carl Burger Dodge. This is my third vehicle purchased at Carl Burger Dodge. More

by GOAT Verified Customer Verified Customer

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Great team supported my purchase of a new Jeep Grand Cherokee. It was a smooth and efficient process where I left feeling happy with the deal provided at Carl Burger. Cherokee. It was a smooth and efficient process where I left feeling happy with the deal provided at Carl Burger. More

by cdonthemove Verified Customer Verified Customer

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Great experience, simple and straightforward. Just how purchasing a vehicle should go. Sales, finance and manager were service oriented. No xx! Just how purchasing a vehicle should go. Sales, finance and manager were service oriented. No xx! More

by clking67 Verified Customer Verified Customer

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I can't register the vehicle in AZ. The vehicle is a 2010 challenger that I took posession on June 10th. I had paid for the car about a week earlier. That was not a problem at all. The The vehicle is a 2010 challenger that I took posession on June 10th. I had paid for the car about a week earlier. That was not a problem at all. The problem is: No Title! The AZ DMV looked at my purchase paperwork and then told me I couldn't register the car w/o the CA title. Jesse Garcia has been very kind and helpful. He said it will take awhile longer. But he is not the one to take care of that duty. I don't understand why with a CA DMV employee working at the dealership, this wasn't taken care of prior to delivery of the vehicle or at least shortly afterward. Please send me the title! Thank you PS I paid cash for the car. I did talk with one or two Carl Burger employees besides Jesse Garcia, but do not recall their names. Sorry More

by tgiles1 Verified Customer Verified Customer

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I have bought numerous vehicles from carl burger. They always treat me well and give me a good price on my vehicles. They always treat me well and give me a good price on my vehicles. More

by JOHN.RAHM Verified Customer Verified Customer

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Felt at home. No hassle. I was in and out with my Jeep in less than an hour. No hassle. I was in and out with my Jeep in less than an hour. More

by dagogman Verified Customer Verified Customer

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1 star. Absolutely miserable experience with Carl Burger Jeep RAM, specifically with FRANCISCO DIMAS AND JESSE IN SALES. This dealership has some of the wors Absolutely miserable experience with Carl Burger Jeep RAM, specifically with FRANCISCO DIMAS AND JESSE IN SALES. This dealership has some of the worst customer service and sales attitude I’ve dealt with. Francisco Dimas and Jesse in sales were extremely smug, difficult to work with, and most importantly DISHONEST. This dealership will do the classic tactic of bait and switch on you, which they did to me. I made an offer on the car I was trying to purchase, a Fiat 500X that had been on their lot for over 100 days, and instead of negotiating professionally, I was met with rude, condescending responses, no meaningful counteroffer, and an overall attitude that made it seem like they were offended a customer would even try to discuss price. Then, they RAISED the price of the car by 4 THOUSAND DOLLARS. Seriously. And when I asked them about the price increase, I was given a bunch of excuses about market conditions, Blue Book values, and scarcity, all of which didn’t make any sense or were not true. The entire interaction felt slippery and arrogant. It did not feel like honest sales communication. It felt like talking to people who wanted to lecture me instead of sell a car. Just the whole tone from their staff was incredibly and unnecessarily dismissive and demeaning. Telling a customer “that price doesn’t get you this vehicle” and refusing to engage in a straightforward, respectful negotiation is not good customer service. You can decline an offer without talking down to people. Plenty of dealerships understand that. This one apparently does not. They even said they would accept my offer if I had a wholesaler dealer license but not if I was buying it in a retail transaction, which just shows that all these guys wanted to do was play games with me. Why would I need a dealer license for you to accept my offer? Just sell me the car. By the end of the exchange I was honestly blown away by how poor the customer service was. I was interested in buying the vehicle, but they made the process so unpleasant and combative that I walked away. Negotiating is a normal part of buying a car. Acting insulted that a customer made an offer is absurd. If you are firm on price, say that respectfully and move on. Do not talk down to people, RAISE the price by 4 thousand dollars and pretend that is professionalism. Their attitude alone was enough to make me never want to deal with them again. I would strongly recommend taking your business elsewhere, but if you do somehow find your way here, make sure to double check the numbers and STAY AWAY FROM AND DONT DEAL WITH FRANCISCO DIMAS OR JESSE IN SALES. More

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Great experience! We would return for another purchase in the future, everyone was wonderful to work with. We would return for another purchase in the future, everyone was wonderful to work with. More

by jeffjohnsondrywall Verified Customer Verified Customer

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The Carl Burger Organization is outstanding! This is my fourth car purchase there. This purchase was seamless and the salesman, manager and general manager are top notch! I can’t say enough ab This is my fourth car purchase there. This purchase was seamless and the salesman, manager and general manager are top notch! I can’t say enough about the sale staff!!!! More

by guywjohnson Verified Customer Verified Customer

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