Wendy Villela

What I don't like about service at the dealer is that I have no contact with the person who is working on my car. If I have any questions, they need to be relayed through a 3rd party. I had several questi have no contact with the person who is working on my car. If I have any questions, they need to be relayed through a 3rd party. I had several questions about my vehicle's performance that I was unable to ask. It was a very frustrating experience in that sense. All of the people at the dealership were very polite and nice. This survey is asking me to rate James Reeder, Tony Sanchez, and Teddy Tobar. However, as far as I can recall, those are not people that I engaged with at the dealership when I just had my car serviced a couple of weeks ago. THE SURVEY IS COMPELLING ME TO RATE PEOPLE THAT I NEVER ENGAGED WITH. xxx? IT WON'T ALLOW ME TO SUBMIT IF I DON'T RATE PEOPLE? I want to apologize to the people that I am rating, I don't know you or the quality of your work, so I am rating each as average. More

by CALLIE1 Verified Customer Verified Customer

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Great customer service , friendly employees, very great atmosphere. . Definitely recommend this location for your car needs. atmosphere. . Definitely recommend this location for your car needs. More

by LYNDORADO83 Verified Customer Verified Customer

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I visited Claremont Toyota in December 2024 to buy a new car. Before arriving, I had been in contact with Hailey, a BDC rep, who assured me I’d meet with a sales manager. Instead, I was swarmed by salespeop car. Before arriving, I had been in contact with Hailey, a BDC rep, who assured me I’d meet with a sales manager. Instead, I was swarmed by salespeople, with one named Imber insisting he could help—even though he wasn’t a manager. Eventually, I was handed off to a random sales rep, never meeting the sales manager—RED FLAG #1. I knew exactly what I wanted: a 2023 Toyota Camry SE in Ice Cap. But after running my credit (650+ score), they claimed I didn’t qualify for a loan over $25K pushing me toward a Corolla or a CPO under that amount—RED FLAG #2. Frustrated but needing a car, I considered a 2020 Camry SE with 86K miles and two previous owners. However, after requesting the Carfax, I discovered an open Takata airbag recall. Imber casually confirmed it but falsely claimed Toyota dealerships don’t handle the repairs—RED FLAG #3. What he didn’t know? I worked in automotive recalls for 4.5 years. At this point, I demanded a sales manager. Mo finally showed up, and I called out the recall issue. Meanwhile, they had quoted me $630/month for this used vehicle—MAKE THAT MAKE SENSE. I refused to settle and said I would buy the 2023 Camry I originally wanted. Suddenly, they approved me for it—at a better price—but only if I left them a good review, per MO. So, they could’ve done this the whole time? Financing Issues In financing, Wendy rushed through the contract. I specifically asked if I was paying for an alarm system, and she lied, saying it was included at no extra charge. Later, I found out I had been charged $990 for a Rockledge alarm system something the dealership installed on the lot. When I confronted them, another rep admitted that this charge is mandatory on all purchase, and Wendy should have disclosed this, but she didn’t Then came the GAP insurance upsell. I had explicitly declined extras, yet Wendy pressured me, using scare tactics. Exhausted from being at the dealership from 9 AM to 4 PM I caved—wasting $1,200 on something my auto insurance could’ve provided for less much less. Post-Purchase Problems The next day, I noticed: - **Brakes squealing in reverse** - **A large dent near the driver’s door** - **A misaligned front bumper** The used car department agreed to fix the dent and bumper, which I appreciated. But the brake noise persisted. They repeatedly told me this was "normal"—but after owning a Camry for 14 years, I knew better The noise worsened, and I started hearing grinding—possibly worn rotors. Their response? "2018+ models just do that"—RED FLAG #4. I would really appreciate if the deanship just replaced the brakes as the vehicle was not properly inspected when they took possession. Later, I noticed another issue: - The mileage on the Carfax report was 3,000 miles higher than what was displayed—RED FLAG #5 This experience was frustrating and exhausting. While the used car department fixed the visible damage and the foreman addressed concerns (though I suspect he was just downplaying the brake issue), the dishonesty, pressure tactics, and misinformation made this dealership one I wouldn’t buy from again If you plan to purchase from here, bring a team, triple-check everything, and don’t let them pressure you. More

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Great experience with Joey Not hidden fees. Straight forward. Wendy did her job very well. Straight forward. Wendy did her job very well. More

by MAURICIOLEAL19 Verified Customer Verified Customer

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The dealership was such a great place to shop for a car. I had gone to other dealerships and nothing can compare to this one. I had gone to other dealerships and nothing can compare to this one. More

by Belen Verified Customer Verified Customer

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Get everything in writing before leaving with a deposit. Once deposit was made all promises made was out the door! And came out with a damaged car at the end of the night after ‘detailing’??!!! It’s not my Once deposit was made all promises made was out the door! And came out with a damaged car at the end of the night after ‘detailing’??!!! It’s not my Sales guys fault but we are Not happy about this experience after everything sunk in. More

by BusyMomNoBS Verified Customer Verified Customer

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Several advisors had an attitude, check out clerk attendants were dismissive, the service took 4 hours waiting attendants were dismissive, the service took 4 hours waiting More

by CTIGL15 Verified Customer Verified Customer

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Wonderful customer service. Sales and service departments really care about my happiness. Imber (my sales person) even checked up on me and asked about my happiness with the car Sales and service departments really care about my happiness. Imber (my sales person) even checked up on me and asked about my happiness with the car. When I buy another car, I'm coming back. More

by BARBARA.LC72 Verified Customer Verified Customer

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I wanted a specific vehicle and Ruby responded online right away. She found the car I was looking for and walked me through the process. Johnny Vargas helped me on site and even came in on his day off to right away. She found the car I was looking for and walked me through the process. Johnny Vargas helped me on site and even came in on his day off to show me my new car. Buying a car from Claremont Toyota is "drama free." I highly recommend this dealership. More

by ITEECH2REED Verified Customer Verified Customer

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Salesperson-Kareem did a great job explaining all my options and was very knowledgeable in regards to the Toyota Tundra. options and was very knowledgeable in regards to the Toyota Tundra. More

by ARMYOFJUAN Verified Customer Verified Customer

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