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Claremont Toyota
Claremont, CA
4,813 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,813 Reviews of Claremont Toyota
June 09, 2026
Agnes and I bought a used 2025 Toyota RAV4 from Claremont Toyota over the Memorial Day weekend. We are very happy with the car, but one problem with our experience is serious enough that I can not recommend Toyota over the Memorial Day weekend. We are very happy with the car, but one problem with our experience is serious enough that I can not recommend this dealer or at least only with a cautionary warning. I'm almost embarrassed to make this review because I should have known better. But I have to thank Claremont Toyota for reminding me some car dealers are not honest. We agreed on a sales price for the car. On the finance worksheet our salesman added a $500 charge for "Alarm Activation". I questioned this, said our offer was for the car and everything that is on it. Long story short, our salesman told us yes, there is an alarm, but this had to be paid to activate it so it would work. He specifically told us the alarm would not work unless this one time fee was paid to activate it and so we agreed to it. The final contract just said "Rockledge" (the name of the alarm manufacturer, $500) and by that time I recognized that as the fee I agreed to, necessary to activate the alarm, and the one page form I did not read because I took the word of my salesman that it was to activate the alarm. My fault. Never miss the opportunity to read the contract fully to learn if your salesman may have lied to you. The $500 actually was for a "limited product warranty" that in case the vehicle is stolen and deemed a total loss during the term (3 years) it will pay the difference our insurance company values our vehicle at and the cost of a replacement vehicle, kind of an insurance policy. It has nothing to do with activating the alarm and was not necessary for the alarm to work. I've talked to our salesman since, and he still maintained it was to activate the alarm. I don't think he even knows what he sold us and was probably just told by someone higher up to throw in "alarm activation" fees for whatever amount he thinks he can get from the suckers. He got 500 bucks from this sucker, but lost any future business. More
by mgibboney
Employees Worked With
Hany Gaied
June 08, 2026
I was quite happy with the service Yesenia provided however the service advisor is the reason for the rating. They took apart my airbox to check the filter and they didn’t put it back together corr however the service advisor is the reason for the rating. They took apart my airbox to check the filter and they didn’t put it back together correctly and there are missing clips. More
by Mason
Employees Worked With
Whoever the person that worked on my truck
May 30, 2026
Ven Songco and Ricky were the two people who noticed us and helped us from the moment we arrived. I especially want to recognize Ven Songco, who asked Ricky to assist my son and me. Unlike two other emp and helped us from the moment we arrived. I especially want to recognize Ven Songco, who asked Ricky to assist my son and me. Unlike two other employees we spoke with earlier, who only talked to us for about five minutes and then left us on our own, Ricky stayed engaged the entire time. He listened carefully and was always looking for ways to help us. I told him that we would return in about an hour, and when we came back, he was still there waiting for us. He kindly asked if we were ready and continued helping us throughout the process. Thanks to the excellent customer service provided by Ven Songco and Ricky, we ended up making our purchase. We truly appreciate their professionalism, patience, and dedication to helping customers. More
by Jose carrillo
Employees Worked With
Ramiro Ortiz, Ven Songco, Mo Alsalamony, Ricky Rodriguez Ayala
May 22, 2026
Oscar is by far your best service representative, and he has always been honest and dealt with me with extreme professionalism. He should be promoted. has always been honest and dealt with me with extreme professionalism. He should be promoted. More
by Erroljohns
Employees Worked With
Oscar
May 21, 2026
Very clean and personal are helpful. Greeted promptly. Was kept informed of the process with my vehicle via text message and phone calls. Greeted promptly. Was kept informed of the process with my vehicle via text message and phone calls. More
by RAY GOMEZ
Employees Worked With
Christina Sanchez Service Advisor
May 20, 2026
Erik was very approachable and patiently answered all my questions. He demonstrated a high level of professionalism throughout the process, and I hope to receive his professional services again in the futur questions. He demonstrated a high level of professionalism throughout the process, and I hope to receive his professional services again in the future. More
by maysun6868
Employees Worked With
John Zhao
