Walter Vickers | Page 6

I took my 21 Explorer on Friday for a leaking shock (not a minor leak, it was leaving puddles in my driveway) and also the system recall. On Monday late afternoon, (when I called), I was then notified that a minor leak, it was leaving puddles in my driveway) and also the system recall. On Monday late afternoon, (when I called), I was then notified that the part was on backorder but could pick my vehicle up the next day. Tuesday afternoon I pick up the vehicle and the recall hadn’t been done either. I feel like my car was up at the dealership 4 days for absolutely nothing. I’m not mad about the part. I realize that can’t be helped by Ford. I am however disappointed that I had to do the leg work to find this information out. This is my 3rd purchase from Planet Ford. My car just now has 20,000miles. At the moment I don’t know if I’ll purchase a Ford again. Mainly due to it already needing a service that requires new parts. I have never owned a new vehicle that needed anything done….especially at 20,000 miles. I also understand the service department being busy, but I have never taken advantage of the first free oil change on any of my past 3 vehicles because it takes so long! I feel like something should change in the department. At least check the vehicles brought in on the first day and notify wether the part is in stock or not. Not everyone has the convenience of getting rides to and from. Like me! More

by ANGEL3J99 Verified Customer Verified Customer

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Excellent customer service. Jose was punctual, professional, and delivered my vehicle in a timely manner. Jose was punctual, professional, and delivered my vehicle in a timely manner. More

by MRTNRVR Verified Customer Verified Customer

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They did a very good job on my truck and got it done in to day to day More

by glenthain27 Verified Customer Verified Customer

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They always make me feel like family. I will never go anywhere else. Thank you Planet Ford in Humble. I will never go anywhere else. Thank you Planet Ford in Humble. More

by taguilar Verified Customer Verified Customer

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Every time I have to bring my suv in for some service . I always a great experience I always a great experience More

by sherethap66 Verified Customer Verified Customer

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Ms. Kelli my Service Tech was amazing to work with. She ensured everything was 100% complete and ready before I came to get my truck. Ms. Kelli is the best Service Tech I have ever had anywhere! ensured everything was 100% complete and ready before I came to get my truck. Ms. Kelli is the best Service Tech I have ever had anywhere! More

by JSTOOLMAN Verified Customer Verified Customer

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Randall Reed Ford is a first class organization. Each time I come to get my car serviced, I receive good quality service and good advise from competent Advisors there. Everybody that I have come a Each time I come to get my car serviced, I receive good quality service and good advise from competent Advisors there. Everybody that I have come across there, has been courteous and helpful. More

by KTFRAZIER22 Verified Customer Verified Customer

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slow. my car was there 8 mos waiting on a part and was offered 35 dollars a day for a rental. sure. no loaner. ford inc. said sorry but we won’t help you my car was there 8 mos waiting on a part and was offered 35 dollars a day for a rental. sure. no loaner. ford inc. said sorry but we won’t help you More

by PAULGRIFFIN16 Verified Customer Verified Customer

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Great service! Very informative and pleasant to work with. I would highly recommend them to all my friends and family. Very informative and pleasant to work with. I would highly recommend them to all my friends and family. More

by BLAINMBLACK Verified Customer Verified Customer

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They have best service department, they make you feel like family. I wouldn’t go anywhere else. like family. I wouldn’t go anywhere else. More

by taguilar Verified Customer Verified Customer

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