Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Vincent Hernandez
Vincent Hernandez at Campbell Ford

Vincent Hernandez

Service Advisor

Campbell Ford

2801 S 11th St
Niles, MI 49120

4.6
9 Reviews

Hello and welcome wanted to let you know a little about me. I have been working in the automotive field since 1991 started as a hobby with my father. It now has become a career. I love working with customers and trying to problem solve. If I can't figure out the answer for you I will research it. Thank you and enjoy your week!

4.6

9 Reviews

Write a Review

Dealership Experience

3 yrs, 10 mos

Industry Experience

35 yrs, 3 mos

Specialties & Trainings

Ford Certified

9 Reviews of Vincent Hernandez

April 03, 2026

Dealership Rating
Employee Rating

Great experience. They made it so easy for me to return and pick up the car. More

by terrihamilton0331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Davey, Mobile Service, Colin Daly, Heidi Adams, Glen Ditz, Tony Coshow, Phil Kolliopoulos, Chris Gamez

Report | Print
Apr 03, 2026

Campbell Ford responded

We’re pleased to hear that returning and picking up your Honda was straightforward. Thank you for the five-star review. We look forward to assisting you again.

April 02, 2026

Dealership Rating
Employee Rating

Our technician arrived early. He used the computer to diagnose the problem quickly. He found the needed part and replaced it. The whole process took about 45 minutes. He was gr More

by JKCROUCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mobile Service, Tony Coshow

Report | Print
Apr 02, 2026

Campbell Ford responded

Thank you for noting how our technician arrived ahead of schedule and used computer diagnostics to find and replace the needed part on your Ford Escape. Completing the service in about 45 minutes highlights our efficiency. We appreciate you sharing this positive experience.

March 19, 2026

Dealership Rating
Employee Rating

Never received a written quote for the repair. Very disappointed in the communication of my service. More

by tobyriley269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Mar 20, 2026

Campbell Ford responded

Thank you for your review. I'm sorry to hear we didn't quite meet your expectations! We've brought this to your service writer's attention and Vincent should be contacting you very soon regarding this matter. Thank you, Kait Genge Business Development Manager

Mar 23, 2026

Campbell Ford responded

Thank you for your review. If it's possible to discuss your visit in more detail, please contact us. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 10, 2026

Dealership Rating
Employee Rating

Vince and his team are fantastic. We had a tricky situation which was handled quickly and with great satisfaction! Electrical issues are never simple and this was no exception. But it More

by LARIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexander Bledsoe FIVE STARS!

Report | Print
Mar 10, 2026

Campbell Ford responded

It’s great to hear that Vincent and our team handled the Lincoln MKC’s electrical issue so quickly. We’re pleased you’re thrilled with the repair. Let us know if you have any other needs.

March 05, 2026

Dealership Rating
Employee Rating

They got me in in a timely manner. The waiting room is very comfortable. Service was done excellent More

by SCOTTYV42
Recommend Dealer
Yes

Other Employees Tagged: Vincent Hernandez

Report | Print
Mar 05, 2026

Campbell Ford responded

Your five-star rating means a lot to our team. We’re glad we could fit your service in quickly and that you found the waiting area comfortable. It’s great to hear the work on your Ford was outstanding, and we’re here if you need anything else.

February 25, 2026

Dealership Rating
Employee Rating

Quick honest and to the point They were inviting and adaptive to my schedule. Wonderful More

by CHENZO353
Recommend Dealer
Yes

Other Employees Tagged: Vincent Hernandez

Report | Print
Feb 26, 2026

Campbell Ford responded

Delighted to hear our team was straightforward and welcoming, and that fitting your schedule was smooth. Vincent will be pleased to know his efforts brought you a stress-free experience. Thank you for trusting us with your Ford Escape service.

February 22, 2026

Dealership Rating
Employee Rating

Clean, professional, decent schedule of service, and good mailer reminders & coupons. Don't return calls More

by Arrowhawk3@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Daly, Heidi Adams, Glen Ditz

Report | Print
Feb 22, 2026

Campbell Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 20, 2026

Dealership Rating
Employee Rating

My experience at the dearship was very good. The service person Vincent is a true professional More

by RALPHIED66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 20, 2026

Campbell Ford responded

It’s wonderful to hear that your service visit for your Ford Explorer went smoothly. Vincent will be pleased to know you recognized his professionalism. Thank you for sharing this feedback; we look forward to assisting you again.

February 15, 2026

Dealership Rating
Employee Rating

Totally fine. No issues. Everyone that I interacted with in the service department was very nice. More

by CHRISTOPH94
Recommend Dealer
Yes

Other Employees Tagged: Vincent Hernandez

Report | Print
Feb 15, 2026

Campbell Ford responded

It’s great to know that your Ford Bronco service went smoothly and that our team delivered a friendly experience. Vincent will be pleased to hear your kind words about our service department. We look forward to assisting you on your next visit.

Dealership Inventory (204 Vehicles)

used 2023 Jeep Grand Cherokee car, priced at $30,681
2023 Jeep Grand Cherokee
used
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
$30,681
View Details
used 2023 Kia Sportage car, priced at $27,491
2023 Kia Sportage
used
Wolf Gray exterior
Automatic
All-wheel Drive
$27,491
View Details
used 2018 Toyota Highlander Hybrid car, priced at $23,991
2018 Toyota Highlander Hybrid
used
Shoreline Mist exterior
CVT
All-wheel Drive
$23,991
View Details
used 2023 Mitsubishi Eclipse Cross car, priced at $23,991
2023 Mitsubishi Eclipse Cross
used
Silver exterior
CVT
Four-wheel Drive
$23,991
View Details
used 2023 Ford Explorer car, priced at $30,992
2023 Ford Explorer
used
Atlas Blue Metallic exterior
Automatic
Four-wheel Drive
$30,992
View Details
used 2024 Chrysler Pacifica car, priced at $29,692
2024 Chrysler Pacifica
used
Diamond Black exterior
Automatic
Front-wheel Drive
$29,692
View Details
View All Inventory