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Vincent Hernandez
Refer Me
164 Reviews
Hello and welcome wanted to let you know a little about me. I have been working in the automotive field since 1994 started as a hobby with my father. It now has become a career. I love working with customers and trying to problem solve. If I can't figure out the answer for you I will research it. Thank you and enjoy your week!
Read moreDealership Experience
2 yrs, 9 mos
Industry Experience
30 yrs, 8 mos
Specialties & Trainings
Ford Certified
164 Reviews
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164 Reviews of Vincent Hernandez
March 11, 2025
The service was great! The tech came to my place of business, fixed my car, and I didn’t have to go anywhere!! It was awesome!! The tech came to my place of business, fixed my car, and I didn’t have to go anywhere!! It was awesome!! More
by SHELLEMCNAMARA
Verified CustomerOther Employees Tagged: Austin Davey
March 10, 2025
They always try to please their customers they listen to their customers and they try to get out asap their customers and they try to get out asap More
by Jimmy
Other Employees Tagged: Austin Davey , Bill Fletcher I haven't no dealing with him
March 08, 2025
Campbell Ford goes out of their way to make things convenient for the customer. Many companies don’t do that. convenient for the customer. Many companies don’t do that. More
by mstephenson3
Other Employees Tagged: Erik Blad, Austin Davey , Skylaar
March 07, 2025
Everyone at Campbell are great to work with, very helpful, professional, polite, service is the best, will always take my daughters car there helpful, professional, polite, service is the best, will always take my daughters car there More
by brookefawcett2001
Other Employees Tagged: Austin Davey
March 07, 2025
I appreciate the hard work they do. Sometimes I set and wait and Sometimes I get a ride home. Sometimes I set and wait and Sometimes I get a ride home. More
by 69MORNINGSTAR
Other Employees Tagged: Austin Davey
March 06, 2025
Perfect timing. They contacted me about a recall on my truck and set up a time to come to my house to knock it out. Communication was good, the technician arrived on They contacted me about a recall on my truck and set up a time to come to my house to knock it out. Communication was good, the technician arrived on time and even topped off my fluids while he was at it. Great service. More
by BDH
Other Employees Tagged: Katelyn Robbins, Kait Genge
March 02, 2025
Excellent customer service and attention to detail. Waiting area clean and comfortable. Service department keeps me informed on progress Waiting area clean and comfortable. Service department keeps me informed on progress More
by MICHAELCHRONIK
Other Employees Tagged: Bill Fletcher
March 02, 2025
Picked up my car and Fixed my transmission fast with no issues. Kept me updated on the repairs and cost. issues. Kept me updated on the repairs and cost. More
by Adamsautorebuilds
Other Employees Tagged: Austin Davey
February 26, 2025
Drop the ball on everything. From ordering my part to the repair of my suv. 3 months on waiting for a part that they had in stock after a month and never called. Said it would ta From ordering my part to the repair of my suv. 3 months on waiting for a part that they had in stock after a month and never called. Said it would take 1 day to fix the car but it took 4 and comes back with a dent in the door. NOT HAPPY AT ALL! This was there second chance and I will never go back. More
by Ski
Other Employees Tagged: Austin Davey
February 26, 2025
My review is service related as I have never purchased a vehicle from Campbell Ford. The service department has very kind and considerate people working there. Everyone is always very nice and I appreciat vehicle from Campbell Ford. The service department has very kind and considerate people working there. Everyone is always very nice and I appreciate the attention they give me. However, I do have a hard time doing business with a company on customer service alone. I also want the company to stand behind their work and with Campbell Ford that is not the case. During 2024, I had my vehicle at Campbell for a total of 6 weeks (2 different occasions). This unfortunately is a Ford concern, not a Campbell specific concern. The first time was a transmission replacement for 5 weeks. Most of the time my car just sat under a tree. Upon completion of work they couldn’t even wash the vehicle, they returned it to me full of sap and tree droppings. Then just 5 months later the vehicle had to go back in to have the camshaft replaced (1 more week). During a camshaft replacement the entire engine needs to be removed. This is a very labor intensive fix and we entrusted Campbell to complete that for us, which they did. Then not even 5,000 miles later we were hemorrhaging coolant. I couldn’t keep coolant in my car. We took it in again and were told that there was a “kink” in the radiator hose which caused it to crack. So our first thought was a “kink” doesn’t just happen (the vehicle only has 70,000 miles) and this “kink” was a result of when they removed the engine during the camshaft replacement. Their response - “No, this is normal wear and tear”. I have owned many vehicles for well over 70,000 miles each and NEVER have I EVER had a radiator hose develop a “kink” and caused a crack that resulted in a replacement. This is 100% a result of an error on Campbell’s part when fixing the camshaft. It is unfortunate that Campbell cannot stand behind their work and own up to a mistake they made. It is also unfortunate that they are relying only on kind employees and NOT quality of work. If you are looking for a pleasant person to person interaction for your service needs, please visit Campbell. Unfortunately, I will be looking elsewhere for all my service needs. More
by amyk1210
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