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Vincent Hernandez

Overview Reviews (247) Inventory (212)

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Vincent Hernandez

Service Advisor

Campbell Ford

2801 S 11th St
Niles, MI 49120

Hello and welcome wanted to let you know a little about me. I have been working in the automotive field since 1994 started as a hobby with my father. It now has become a career. I love working with customers and trying to problem solve. If I can't figure out the answer for you I will research it. Thank you and enjoy your week!

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4.7

247 Reviews

Overview Reviews (247) Inventory (212)

Dealership Experience

3 yrs, 6 mos

Industry Experience

31 yrs, 5 mos

Specialties & Trainings

Ford Certified

4.7

247 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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247 Reviews of Vincent Hernandez

December 10, 2025

Dealership Rating

Employee Rating

Have going to Campbell for over 3 years and has always been a great experience, everyone in sales, service and body shop have been helpful, polite, professional and know their business, will be coming bac been a great experience, everyone in sales, service and body shop have been helpful, polite, professional and know their business, will be coming back for years to come and will refer people to Campbell Ford More

by car24wins

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Vincent Hernandez

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Dec 10, 2025 -

Campbell Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 07, 2025

Dealership Rating

Employee Rating

Great and quick service. Had a problem with a new vehicle and they figured it out and got it corrected right away! Had a problem with a new vehicle and they figured it out and got it corrected right away! More

by glenaditz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Austin Davey, Colin Daly , Alex in Service

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Dec 07, 2025 -

Campbell Ford responded

Thank you for choosing Campbell Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 03, 2025

Dealership Rating

Employee Rating

Helped me right away. Pleasant to work with through scheduling to job completion. Fifteen words. Pleasant to work with through scheduling to job completion. Fifteen words. More

by DAHL.ERICKSEN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Fletcher, Brian Lares, Marvin Dawson, Austin Davey, Mobile Service, Colin Daly, Heidi Adams, Glen Ditz , Ron Metcalf

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Dec 03, 2025 -

Campbell Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Campbell Ford, we look forward to having you as a valued customer for many years to come!

December 02, 2025

Dealership Rating

Employee Rating

great experience getting my new tires and I don't have 15 words to say more than that, thank you very much words to say more than that, thank you very much More

by Leonurd

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Fletcher, Erik Blad, Austin Davey, Mobile Service, Colin Daly

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Dec 02, 2025 -

Campbell Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Campbell Ford. We look forward to having you as one of our valued customers for many more years to come!

November 30, 2025

Dealership Rating

Employee Rating

Vincent is a great representative in the service department for Campbell’s Ford. He is an exceptionable employee. He always discusses with the owner the problems that your vehicle has and he gives department for Campbell’s Ford. He is an exceptionable employee. He always discusses with the owner the problems that your vehicle has and he gives options for service. More

by drmarty

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 30, 2025 -

Campbell Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Campbell Ford.

November 27, 2025

Dealership Rating

Employee Rating

Quick and easy! Priced fairly,welcomed by staff. Over all a wonderful experience with the team. Priced fairly,welcomed by staff. Over all a wonderful experience with the team. More

by CHENZO353

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Vincent Hernandez

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Nov 27, 2025 -

Campbell Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Campbell Ford!

Nov 27, 2025 -

CHENZO353 responded

Thank you!

Nov 27, 2025 -

CHENZO353 responded

Thank you!

Nov 27, 2025 -

CHENZO353 responded

Thank you!

November 27, 2025

Dealership Rating

Employee Rating

The best thing about this dealership is Vincent Hernandez. He kept me sane during the time they had my car. Hernandez. He kept me sane during the time they had my car. More

by heather86cowan95

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 29, 2025 -

Campbell Ford responded

Heather, thank you for your business and this review. We're happy that Vincent and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 02, 2025

Dealership Rating

Employee Rating

They were able to fix the issues. I brought the car in for but communication was poor. I brought the car in for but communication was poor. More

by Lucy

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Vincent Hernandez

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Nov 03, 2025 -

Campbell Ford responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, Lucy, feel free to contact us at your convenience.

November 02, 2025

Dealership Rating

Employee Rating

Austin Davey and his stellar leadership are what make Campbell Ford a 5-star establishment. Campbell Ford a 5-star establishment. More

by MHI380

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Austin Davey , Gene Dittenber

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Nov 02, 2025 -

Campbell Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 01, 2025

Dealership Rating

Employee Rating

Such a pleasant place to do business! As a female car owner, I am treated with respect and feel comfortable handling service appointments. Buying this new car was a great experience. Core As a female car owner, I am treated with respect and feel comfortable handling service appointments. Buying this new car was a great experience. Corey was a great person to work with! More

by krodick13

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Bill Fletcher, Colin Daly, Corey Steinert

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Nov 01, 2025 -

Campbell Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Campbell Ford.

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